Staff services manager vs customer support manager

Differences between staff services manager and customer support manager duties and responsibilities

Staff services manager example responsibilities.

• Manage all brewery operations including special project management, raw material ordering and handling, production scheduling, and client interfacing.
• Update CPT codes and pricing in Ersp.
• Submit and process claims for Medicaid.
• Devise a compliance plan and train office staff on HIPAA.
• Handle all transactions into the POS system over the course of tenure.
• Perform secondary billing claims with attachments by collecting/filing claims to Medicare, Medicaid, & commercial payers.
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Customer support manager example responsibilities.

• Manage global on-boarding program for new and existing SaaS customers.
• Design, develop and implement internal applications to manage the SaaS and CDN platforms.
• Manage one-on-one relationship with larger customers and sales reps. set up and test EDI transactions for new customers.
• Lead the companywide roll-out of a new ticketing system, Zendesk, from evaluation and purchase through implementation.
• Manage UNIX system support including IBM platform direction, research, sizing, proposals and weekly performance reporting.
• Manage POS and desktop support help desk function for all of Wendy's company-own restaurants and corporate/field office locations.
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