Staff services manager vs guest services leader

Differences between staff services manager and guest services leader duties and responsibilities

Staff services manager example responsibilities.

• Manage all brewery operations including special project management, raw material ordering and handling, production scheduling, and client interfacing.
• Update CPT codes and pricing in Ersp.
• Submit and process claims for Medicaid.
• Devise a compliance plan and train office staff on HIPAA.
• Handle all transactions into the POS system over the course of tenure.
• Perform secondary billing claims with attachments by collecting/filing claims to Medicare, Medicaid, & commercial payers.
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Guest services leader example responsibilities.

• Manage crew by utilizing professional leadership skills.
• Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
• Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
• Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
• Encourage customers to try new products providing for upselling opportunities.