Staff services manager vs guest services manager

The differences between staff services managers and guest services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a staff services manager and a guest services manager. Additionally, a staff services manager has an average salary of $62,624, which is higher than the $46,930 average annual salary of a guest services manager.

The top three skills for a staff services manager include financial statements, customer service and powerpoint. The most important skills for a guest services manager are reservations, excellent guest, and front desk operations.

Staff services manager vs guest services manager overview

	Staff Services Manager	Guest Services Manager
Yearly salary	$62,624	$46,930
Hourly rate	$30.11	$22.56
Growth rate	6%	6%
Number of jobs	386,121	105,188
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 58%
Average age	44	47
Years of experience	6	6

What does a staff services manager do?

A staff services manager oversees the work-life balance, childcare, fitness, and education of employees. They attract employees to their company and increase morale by providing competitive benefits. Increasing employee satisfaction increases productivity and attracts new employees.

What does a guest services manager do?

A guest services manager is responsible for managing guest needs and front desk operations, ensuring the highest customer satisfaction. Guest services managers monitor staff performance, develop strategies and services to maximize productivity, and drive more revenues and profitability. They also resolve guests' complaints, providing service replacements or payment refunds as needed. They ensure the safety and security of all the facilities and amenities, including inventories and stock supplies' adequacy. A guest services manager must have excellent communication and leadership skills to handle operations efficiently.

Staff services manager vs guest services manager salary

Staff services managers and guest services managers have different pay scales, as shown below.

	Staff Services Manager	Guest Services Manager
Average salary	$62,624	$46,930
Salary range	Between $41,000 And $95,000	Between $34,000 And $63,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	Rhode Island	New York
Best paying company	VMware	InterContinental Hotels Group Resources, Inc.
Best paying industry	Professional	Hospitality

Differences between staff services manager and guest services manager education

There are a few differences between a staff services manager and a guest services manager in terms of educational background:

	Staff Services Manager	Guest Services Manager
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Staff services manager vs guest services manager demographics

Here are the differences between staff services managers' and guest services managers' demographics:

	Staff Services Manager	Guest Services Manager
Average age	44	47
Gender ratio	Male, 51.2% Female, 48.8%	Male, 44.0% Female, 56.0%
Race ratio	Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5%	Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 5.2% White, 61.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	10%	8%

Differences between staff services manager and guest services manager duties and responsibilities

Staff services manager example responsibilities.

Manage all brewery operations including special project management, raw material ordering and handling, production scheduling, and client interfacing.
Update CPT codes and pricing in Ersp.
Submit and process claims for Medicaid.
Devise a compliance plan and train office staff on HIPAA.
Handle all transactions into the POS system over the course of tenure.
Perform secondary billing claims with attachments by collecting/filing claims to Medicare, Medicaid, & commercial payers.

Guest services manager example responsibilities.

Maintain, troubleshoot, and manage the hotel's property management systems (PMS) and other computer networks and software.
Manage Sarbanes-Oxley application compliance requirements.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop VIP recognition program to create lasting memories with the resorts group and leisure VIPs.
Full knowledge of resorts' rooms and venues.
Ensure compliance with Sarbanes-Oxley by complying with internal audit requests.

Staff services manager vs guest services manager skills

Common staff services manager skills

Financial Statements, 19%
Customer Service, 17%
PowerPoint, 8%
Internal Controls, 7%
Payroll, 7%
HR, 6%

Common guest services manager skills

Reservations, 13%
Excellent Guest, 9%
Front Desk Operations, 7%
Payroll, 6%
Guest Satisfaction, 4%
Cleanliness, 4%

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Staff Services Manager
Staff Services Manager vs Guest Services Manager

Updated January 8, 2025

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