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The differences between support agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $36,045 average annual salary of a support agent.
The top three skills for a support agent include reservations, customer service and data entry. The most important skills for an agent are insurance products, customer service, and life insurance.
| Support Agent | Agent | |
| Yearly salary | $36,045 | $37,864 |
| Hourly rate | $17.33 | $18.20 |
| Growth rate | 10% | 6% |
| Number of jobs | 106,016 | 184,325 |
| Job satisfaction | - | 2 |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 44% |
| Average age | 42 | 46 |
| Years of experience | 2 | - |
As the name entails, the job of a customer support agent is to provide excellent support and assistance to both new and existing customers. You will provide customers with information on products or services, oversee and resolve customer complaints, cancellations, errors, and other issues, assist in maintaining customer satisfaction and retention. Additionally, a customer support agent is responsible for encouraging customers to purchase a product or service and educating them about the product. You are also expected to accurately process emails and fax communications with customers.
Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.
Support agents and agents have different pay scales, as shown below.
| Support Agent | Agent | |
| Average salary | $36,045 | $37,864 |
| Salary range | Between $21,000 And $59,000 | Between $19,000 And $72,000 |
| Highest paying City | Hamilton, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Salesforce | Latham & Watkins |
| Best paying industry | Technology | - |
There are a few differences between a support agent and an agent in terms of educational background:
| Support Agent | Agent | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between support agents' and agents' demographics:
| Support Agent | Agent | |
| Average age | 42 | 46 |
| Gender ratio | Male, 47.2% Female, 52.8% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1% |
| LGBT Percentage | 11% | 7% |