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The differences between support managers and service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support manager and a service manager. Additionally, a support manager has an average salary of $90,297, which is higher than the $74,009 average annual salary of a service manager.
The top three skills for a support manager include project management, technical support and powerpoint. The most important skills for a service manager are POS, performance reviews, and cash handling.
| Support Manager | Service Manager | |
| Yearly salary | $90,297 | $74,009 |
| Hourly rate | $43.41 | $35.58 |
| Growth rate | 6% | 6% |
| Number of jobs | 172,628 | 341,785 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Support managers and service managers have different pay scales, as shown below.
| Support Manager | Service Manager | |
| Average salary | $90,297 | $74,009 |
| Salary range | Between $58,000 And $140,000 | Between $47,000 And $116,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | New York | New York |
| Best paying company | Meta | Latham & Watkins |
| Best paying industry | Finance | Technology |
There are a few differences between a support manager and a service manager in terms of educational background:
| Support Manager | Service Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between support managers' and service managers' demographics:
| Support Manager | Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 59.8% Female, 40.2% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 17.1% Asian, 5.7% White, 61.4% American Indian and Alaska Native, 0.7% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |