Support representative vs account representative

Differences between support representative and account representative duties and responsibilities

Support representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
• Maintain personal patient information while following HIPAA regulations.
• Document department procedures; some convert into PowerPoint presentations.
• Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
• Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.
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Account representative example responsibilities.

• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
• Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
• Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
• Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
• Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
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