Support representative vs certified medical technician

The differences between support representatives and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a support representative and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a support representative include patients, customer service and troubleshoot. The most important skills for a certified medical technician are patients, vital signs, and CPR.

Support representative vs certified medical technician overview

	Support Representative	Certified Medical Technician
Yearly salary	$33,372	$38,859
Hourly rate	$16.04	$18.68
Growth rate	-4%	5%
Number of jobs	246,710	164,424
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 28%
Average age	40	44
Years of experience	12	12

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

What does a certified medical technician do?

Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.

Support representative vs certified medical technician salary

Support representatives and certified medical technicians have different pay scales, as shown below.

	Support Representative	Certified Medical Technician
Average salary	$33,372	$38,859
Salary range	Between $26,000 And $42,000	Between $28,000 And $53,000
Highest paying City	Santa Barbara, CA	Denton, TX
Highest paying state	Alaska	Alaska
Best paying company	Accenture	Favorite Healthcare Staffing
Best paying industry	Technology	Health Care

Differences between support representative and certified medical technician education

There are a few differences between a support representative and a certified medical technician in terms of educational background:

	Support Representative	Certified Medical Technician
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 28%
Most common major	Business	Nursing
Most common college	-	University of Connecticut

Support representative vs certified medical technician demographics

Here are the differences between support representatives' and certified medical technicians' demographics:

	Support Representative	Certified Medical Technician
Average age	40	44
Gender ratio	Male, 44.4% Female, 55.6%	Male, 20.4% Female, 79.6%
Race ratio	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	8%

Differences between support representative and certified medical technician duties and responsibilities

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Certified medical technician example responsibilities.

Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
Perform first aid and apply CPR when necessary.
Perform first aid or CPR during medical emergencies until paramedics arrive.
Assist the residents in their ADL needs and prepare their meals.

Support representative vs certified medical technician skills

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Common certified medical technician skills

Patients, 17%
Vital Signs, 12%
CPR, 8%
Administer Medications, 7%
Resident Care, 6%
HIPAA, 6%

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Office and Administrative Industry
Support Representative
Support Representative vs Certified Medical Technician

Updated January 8, 2025

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