Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between support representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a support representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $33,372 average annual salary of a support representative.
The top three skills for a support representative include patients, customer service and troubleshoot. The most important skills for a client representative are customer service, phone calls, and client accounts.
| Support Representative | Client Representative | |
| Yearly salary | $33,372 | $41,785 |
| Hourly rate | $16.04 | $20.09 |
| Growth rate | -4% | -4% |
| Number of jobs | 246,710 | 238,735 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.
Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.
Support representatives and client representatives have different pay scales, as shown below.
| Support Representative | Client Representative | |
| Average salary | $33,372 | $41,785 |
| Salary range | Between $26,000 And $42,000 | Between $28,000 And $60,000 |
| Highest paying City | Santa Barbara, CA | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Accenture | IBM |
| Best paying industry | Technology | Technology |
There are a few differences between a support representative and a client representative in terms of educational background:
| Support Representative | Client Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between support representatives' and client representatives' demographics:
| Support Representative | Client Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.4% Female, 55.6% | Male, 40.6% Female, 59.4% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |