Support representative vs customer account representative

The differences between support representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a support representative and a customer account representative. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a support representative include patients, customer service and troubleshoot. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Support representative vs customer account representative overview

	Support Representative	Customer Account Representative
Yearly salary	$33,372	$36,138
Hourly rate	$16.04	$17.37
Growth rate	-4%	-4%
Number of jobs	246,710	269,549
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Support representative vs customer account representative salary

Support representatives and customer account representatives have different pay scales, as shown below.

	Support Representative	Customer Account Representative
Average salary	$33,372	$36,138
Salary range	Between $26,000 And $42,000	Between $27,000 And $46,000
Highest paying City	Santa Barbara, CA	San Ramon, CA
Highest paying state	Alaska	Alaska
Best paying company	Accenture	Dairy Farmers of America
Best paying industry	Technology	Finance

Differences between support representative and customer account representative education

There are a few differences between a support representative and a customer account representative in terms of educational background:

	Support Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Support representative vs customer account representative demographics

Here are the differences between support representatives' and customer account representatives' demographics:

	Support Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 44.4% Female, 55.6%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between support representative and customer account representative duties and responsibilities

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Support representative vs customer account representative skills

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Support Representative
Support Representative vs Customer Account Representative

Updated January 8, 2025

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