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The differences between support representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a support representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $33,372 average annual salary of a support representative.
The top three skills for a support representative include patients, customer service and troubleshoot. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Support Representative | Customer Relations Representative | |
| Yearly salary | $33,372 | $38,632 |
| Hourly rate | $16.04 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 246,710 | 235,295 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Support representatives and customer relations representatives have different pay scales, as shown below.
| Support Representative | Customer Relations Representative | |
| Average salary | $33,372 | $38,632 |
| Salary range | Between $26,000 And $42,000 | Between $29,000 And $50,000 |
| Highest paying City | Santa Barbara, CA | New York, NY |
| Highest paying state | Alaska | New Jersey |
| Best paying company | Accenture | Cook Children's Medical Center |
| Best paying industry | Technology | Finance |
There are a few differences between a support representative and a customer relations representative in terms of educational background:
| Support Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between support representatives' and customer relations representatives' demographics:
| Support Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.4% Female, 55.6% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |