Support representative vs customer sales representative

The differences between support representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a support representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a support representative include patients, customer service and troubleshoot. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Support representative vs customer sales representative overview

	Support Representative	Customer Sales Representative
Yearly salary	$33,372	$38,744
Hourly rate	$16.04	$18.63
Growth rate	-4%	-4%
Number of jobs	246,710	303,801
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Support representative vs customer sales representative salary

Support representatives and customer sales representatives have different pay scales, as shown below.

	Support Representative	Customer Sales Representative
Average salary	$33,372	$38,744
Salary range	Between $26,000 And $42,000	Between $27,000 And $54,000
Highest paying City	Santa Barbara, CA	Santa Rosa, CA
Highest paying state	Alaska	Hawaii
Best paying company	Accenture	Merck
Best paying industry	Technology	Finance

Differences between support representative and customer sales representative education

There are a few differences between a support representative and a customer sales representative in terms of educational background:

	Support Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Support representative vs customer sales representative demographics

Here are the differences between support representatives' and customer sales representatives' demographics:

	Support Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 44.4% Female, 55.6%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between support representative and customer sales representative duties and responsibilities

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Support representative vs customer sales representative skills

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Office and Administrative Industry
Support Representative
Support Representative vs Customer Sales Representative

Updated January 8, 2025

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