Director, Customer Care
Team manager job in Redmond, OR
Job Details BASX Redmond - Redmond, OR $128051.00 - $192076.00 Salary DayDescription
Back to the “BASX.”
With core values based on People, Product, Pride and Perseverance, BASX, located in Redmond, OR, was founded in 2014 by two entrepreneurial engineers who had a vision for providing precision air handling systems. Fast forward just 10 years, BASX, now an integral part of AAON, is an industry leader in the innovative research, development, design and manufacturing of custom heating, ventilation, and air conditioning (HVAC) solutions.
Our goal is to partner with companies, in a wide range of industries such as data centers, clean rooms and surgery centers, who come to us with complex challenges that need to be resolved. Our team has a world-class reputation for manufacturing custom HVAC solutions that exceed our customers' needs and expectations, and we are proud to manufacture over 90% of our units, from start to finish, right here in beautiful Central Oregon.
Our team is rapidly increasing, from 200 employees in 2022 to over 800 today, to meet the demand for our innovative solutions, and we are looking for talented individuals within a broad range of specialties to continue this incredible growth.
If you are looking for a job in a dynamic, fast-paced, growing, and fun environment where you can develop and hone your skills, we want to meet you. Our team enjoys flexible shift schedules and generous benefits, including medical, dental and vision, and short- and long-term disability as well as both a 401(k) and an HSA (Health Savings Account) with a 175% employer match. We welcome people who have a passion for ingenuity, perseverance, and pride, and who love innovation and the satisfaction of knowing their work matters.
Job Summary: The Director of Customer Care leads the customer care department, ensuring exceptional service delivery across order entry, warranty management, technical support, customer service, and field service. This role is pivotal in enhancing customer satisfaction, loyalty, and retention for BASX products and solutions manufactured across our fleet of factories.
Qualifications
Essential Job Duties and Responsibilities:
Develops and executes customer care strategies aligned with company goals and objectives.
Leads, mentors, and develops the Customer Care leadership team to achieve high performance and engagement of staff, and high customer satisfaction.
Collaborates with other departments to ensure a seamless customer experience.
Prepares and presents regular reports on Customer Care performance, including key metrics and KPIs.
Uses data-driven insights to drive continuous improvement in Customer Care processes and outcomes.
Oversees the warranty processes, ensuring timely and accurate resolution of warranty claims.
Develops and implements warranty policies and procedures to improve efficiency and customer satisfaction.
Analyzes warranty data to identify trends and areas for improvement.
Leads the technical support team to provide expert assistance to customers and field technicians.
Ensures the team is well-trained and equipped to handle complex technical issues.
Develops and maintains a knowledge base for common technical problems and solutions.
Manages the customer service team to deliver exceptional service and support to customers.
Implements customer service standards and best practices to enhance the customer experience.
Monitors customer feedback and develops strategies to address areas of concern.
Ensures timely escalation of critical customer issues and champions resolution of such issues, providing executive update communications as needed.
Oversees the field service technician team, ensuring timely and effective service delivery.
Coordinates training and development programs for field technicians to maintain high service standards.
Monitors field service performance and implements improvements as needed.
Education and Experience Requirements:
Bachelor's degree in Business Administration, Engineering, or a related field (Master's degree preferred), and 10 years of experience in sales, customer care, technical support, or a related field, with 4+ years in a leadership role.
Knowledge, Skills, and Abilities:
Strong knowledge of HVAC and/or data center systems and industry standards.
Excellent leadership, communication, and interpersonal skills.
Proven ability to develop and implement effective customer care strategies.
Strong analytical and problem-solving abilities.
Work Environment:
Primarily works in an office environment.
Periodic visits to multiple manufacturing facilities with seasonal hot and cold temperatures, dust, and some chemical fume exposure.
Travels occasionally as needed.
Disclaimer:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Customer Service Supervisor
Team manager job in Bend, OR
At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine.
Why Choose VRCCO?
VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.
We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.
Requirements
Job Summary:
We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care.
The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include:
Leadership & Team Management
Supervise, mentor, and develop the customer service team (front desk, call center, client relations).
Manage scheduling, workload distribution, and performance evaluations.
Foster a culture of accountability, collaboration, and continuous improvement.
Client Experience
Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups.
Resolve escalated client concerns with professionalism and compassion.
Implement feedback systems to measure and improve client satisfaction.
Operational Excellence
Develop and enforce customer service policies, procedures, and best practices.
Collaborate with medical and administrative teams to optimize patient flow and reduce wait times.
Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores).
Strategic Contribution
Partner with leadership to align customer service initiatives with hospital goals.
Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach.
Benefits Highlights
Medical: Multiple plan options with 70% coverage
Dental/Vision: Multiple plan options with 50% coverage
Profit sharing available for all heroes (employees)
Tenure bonuses
Savings: 401K matching program
Stipends for continuing education
Ready to Make a Difference?
If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day!
Visit *********************************** to learn more!
Stocking Team Supervisor
Team manager job in Redmond, OR
Stocking, backroom, and receiving associates work to ensure customers can find all the items they have on their shopping list. Depending on the shift you work, your job could include moving inventory in the backroom, unloading trucks, or helping customers while stocking shelves. From unloading trucks in the summer to filling ice cream in the freezer, this fast-paced job can be physically demanding.
It's like being paid to go the gym!At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see ************************************ Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Call Center Manager
Team manager job in Bend, OR
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
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Fulfillment Operations Team Leader
Team manager job in Bend, OR
The pay range per hour is $24.75 - $42.05 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ********************************************* .
**ALL ABOUT TARGET**
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. (***********************************
**ALL ABOUT** **FULFILLMENT**
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.
**At Target** **,** **we believe in our** **leaders** **having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the** **skills and experience of** **:**
+ Guest service fundamentals and experience building a guest first culture on your team
+ Retail business fundamentalsincluding: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
+ Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
+ Process improvements and workload efficiency
+ Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent.
**As a Fulfillment Operations Team Leader, no two days** **are ever the same, but a typical day will** **most likely include** **the following responsibilities:**
+ Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
+ Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your leader.
+ Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery and service standards.
+ Review all fulfillment reporting to identify gaps and develop a plan to resolve.
+ With direction from your leader, create daily plans for yourteam.
+ Be an expert of operations, accuracy, process and efficiency.
+ Enable efficient delivery to our guests by leadingpickup and ship from store workload.
+ Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your leader in their onboarding.
+ With your leaderestablish clear goals around quality, accuracy, and timelinessand hold team members accountable to expectations. Close any training gaps through coaching conversations.
+ Work a flexible work schedule that aligns to guest and business needs (this includes early morning, evening,weekends and holidays).
+ Ensure supplies are ordered timely and stocked. Partner with your leader for ordering.
+ If applicable, as a key carrier, follow all safe and secure training and processes.
+ Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
+ Always demonstrate a culture of ethical conduct, safety and compliance;lead team to work in the same way and hold others accountable to this commitment.
+ Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
+ Model the execution of physical security processes in order to enhance the instore security culture.
+ Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
+ Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
+ Address all store emergency and compliance needs.
+ Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
+ Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
+ Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
+ Lead by thanking guests and let them know we're happy they chose to shop at Target.
+ All other duties based on business needs
**WHAT WE ARE LOOKING FOR**
**This may be the right job for you if:**
+ You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
+ You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
+ You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
**The good news is that we have some amazing training that will help teach you ever** **ything you need to know** **to be a Fulfillment** **Operations Team** **Lead** **er** **.** **But** **,** **there are a few skills you should have from the get-go:**
+ High school diploma or equivalent
+ Must be at least 18 years of age or older
+ Previous retail experience preferred, but not required
+ Lead and hold others accountable
+ Learn and adapt to current technology needs
+ Work independently and as part of a team
+ Manage workload and prioritize tasks independently
+ Welcoming and helpful attitude toward all guests and other team members
+ Effective communication skills
**We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:**
+ Access all areas of the building to respond to guest or team member issues
+ Interpret instructions, reports and information
+ Accurately handle cash register operations as needed
+ Climb up and down ladders
+ Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 pounds
+ Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
**Benefits Eligibility**
Please paste this url into your preferred browser to learn about benefits eligibility for this role: ********************************* | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: *********************************
**Americans with Disabilities Act (ADA)**
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Assistant Dental Office Manager
Team manager job in Bend, OR
At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives.
Job Type: Full-time
Salary: $24 - $28 / hour
At Aspen Dental, we put You First. We offer:
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
Career development and growth opportunities to support you at every stage of your career
A fun and supportive culture that encourages collaboration and innovation
Free Continuous Learning through TAG U
How You'll Make a Difference
As an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role.
Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
Work collaboratively with other members of the dental team to provide exceptional patient care
Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
Review data day to day to evaluate the impact on the practice
Oversee scheduling and confirming patient appointments
Verify insurance payment, collection, balance nightly deposits and credit card processing
Additional tasks assigned by the Manager
Preferred Qualifications
High school diploma or equivalent; college degree preferred
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
Demonstrate analytical thinking; place a premium on leveraging data
Organized and detail oriented
Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.
*May vary by independently owned and operated Aspen Dental locations.
ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Auto-ApplyFull Time Customer Experience Manager
Team manager job in Bend, OR
Store - BEND, OR Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
* Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Lead the omnichannel processes
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
* Serve as Manager on Duty (MOD)
* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
* Acknowledge customers, help locate the product and provide solutions
* Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
* Manage and execute the shrink and safety programs
* Cross train in Custom Framing selling and production
* In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
* Retail management experience preferred
Physical Requirements
Work Environment
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment
* If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
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Auto-ApplyOffice Manager
Team manager job in Bend, OR
Are you passionate about living and working in Central Oregon? If so, we'd love to hear from you! Effectual is a growing business that has established an outstanding reputation for work life balance and the opportunity to work with cutting edge technologies. The Professional Services team is conveniently located in Bend, Portland, Seattle and Denver.
The Office Manager will support company operations, administration, policies and procedures. This position will work with the team to create and maintain a pleasant and productive work environment, ensuring high levels of organizational effectiveness and efficiency.
This position will be dedicated to upholding and embodying the Effectual core values of embracing change, taking on new challenges, acting with integrity, being accountable for results, and openly sharing our opportunities, successes and lessons learned as a team. With this foundation, we can achieve excellence together.
About you:
You have a minimum of 2+ years office/administrative or management experience
You have strong computer skills including MS Office suite and AWS
You are comfortable handling confidential information
You have excellent organizational, planning and leadership skills
You have outstanding communication and interpersonal abilities
You are able to work independently with little or no supervision
You have solid time management skills, an attention to detail and ability to multi-task
You have the ability to effectively manage projects, prioritize tasks and problem solve
You operate with a glass half full demeanor, all day, every day
You are committed and humble
Requirements
Greet visitors, answer incoming calls and direct to the relevant office/personnel
Coordinate, plan and execute various office activities and events
Manage preparation for Lunch & Learn; agenda, catering and training topics
Partner with HR to maintain office budget and office policies as necessary
Assist with scheduling: recruiting / onboarding / performance
Candidate interviews, new hire documentation, performance evaluations
Announce employee milestones; birthdays / work anniversaries / promotions
Coordinate travel, including flight, hotel and car rental reservations
Maintain building/office supply inventory and reorder as needed
Coordinate facility and building needs; correspond with property owner
Create, assign and manage tasks (LP) when applicable
Drive end of pay period process, ensuring all hours are logged
Create/ process expense reports when required
Coordinate employee recognition program / shout outs
Oversee and support general company/office operations
Assist and support management team with schedules and projects as needed
Carry out clerical duties; respond to emails, preparation of documents, create office correspondence or presentations
Drive invoicing review process and facilitate submission for client billing
Create new projects in LP based on estimates, SoWs, etc., and ensuring accurate task setup.
Review LP projects for consistency, ensure accuracy of information, identify gaps, and enforce best practices
Pull reports for KPIs
Update project-related templates as needed (agreements, powerpoints, etc)
Benefits
Competitive base salary
Medical/vision insurance - company paid
Dental insurance - shared premium
401(k) with annual company contribution
Professional training reimbursement
Paid holidays
Paid bereavement leave
Paid time off
Team lunch every Friday
Gym / wellness discounts
Flexible work schedule
Employee recognition program
Reception/Customer Service
Team manager job in Prineville, OR
Job Description
Enjoy helping and talking to people on the phone and in-person… both clients and teammates in the office. You are comfortable working on a computer all day and are detailed oriented as well, so you are computer literate. You desire to be part of a team and want to be part of the solution and not the problem. Job Functions: o Welcome face of the Agency to people that call on the phone and walk in the front door. o Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper. o Answer multi-line phone system and distribute calls to the team accordingly. o Supporting teammates with follow-up for clients and prospects. o Promptly respond to client needs either on the phone or electronically. o Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs. o Retrieve, open and distribute mail accordingly. o Process main email inbox and deliver to appropriate team member. o Process all outgoing mail. o Input Claims into the agency management system. o Process web downloads. o Maintain cleanliness, organization and restocking coffee supplies of office lobby. o Keep on-going inventory office supplies and order new supplies as needed.
Vocational Rehabilitation Office Manager
Team manager job in Warm Springs, OR
Job Description Organize and direct administrative activities related to personnel, procurement, facilities, equipment, and all other areas. Maintain administrative records to include department expenditures, payroll, and program activities. Prepare budget projects, program budgets, monitor expenditures, and compile monthly status reports, report deviations to supervisor, Compiles and maintain all department files, including correspondence, budgets, contracts, etc. Review applications or other documents for compliance; explains and clarifies rules and processes and procedures to clientele and the public. Respond to basic inquiries about programs and services and direct inquiries a necessary.
RequirementsApplicant will be required to submit and pass both a pre-employment drug/alcohol screening and criminal background check with Federal, Tribal and State Law Enforcement.
Benefits
Benefits include Excellent medical insurance with low annual maximum-out-of-pocket costs, plus vision and dental. Available flex spending plan for daycare and medical costs. Also available are numerous supplemental insurance packages. 401(k) or ROTH retirement with up to 5% employer matching after one year of employment. Eleven days of paid holidays and Personal time off (PTO) accruing at 130 hours annually with increases after three years of service.
Enrollment and Billing Team Lead
Team manager job in Bend, OR
Looking for a way to make an impact and help people?
Join PacificSource and help our members access quality, affordable care!
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Supervise and provide guidance to the Government Enrollment and Billing team regarding company and department policies, procedures and workflow. Set goals and implement strategies to ensure internal processes are current and metrics are met. Coach team members to improve individual performance and develop teamwork.
Essential Responsibilities:
Maintain broad knowledge of all job positions assigned to team lead and provide supervision, training, evaluation and leadership to assigned staff.
Evaluate performance of team members. Analyze results of performance reports to determine staffing and training needs related to department goals. Provide feedback, including regular one-on-one meetings with direct reports. Conduct and submit performance evaluations on a timely basis.
Have a thorough understanding and use of the eligibility and member billing operation systems (EAM and EMS). Maintain workload in these specialty areas.
Provide and/ or oversee training and orientation of new hires. Develop programs to assure ongoing training and coaching to new and current membership staff.
Understand all applicable CMS and HPMS regulations and have the ability to educate internal and external customers. Investigate and settle issues within contract guidelines as needed. Relay information for dispute resolution to appropriate departments and personnel.
Understand all applicable OHA and OAR regulations and have the ability to educate internal and external customers.
Ensure all direct reports understand processes from end-to-end and assist with gaps as needed.
Assist with answering inquiries from members as well as conduct auditing of member accounts, verifying the validity of any past-due accounts and the delinquent letter process to Medicare members.
Ensure that all member-billing issues are submitted to business partners/vendors.
Coordinate business activities by maintaining collaborative partnerships with key departments.
Serve on various interoffice committees. Document and report any pertinent communication back to the manger, team or other.
Assist with hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.
Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
Assist with process improvement and work with other departments to improve interdepartmental processes.
Utilize lean methodologies for continuous improvement opportunities. Use visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.
Assist the manager with daily operations including the development, analysis and implementation of policies and procedures, training, reporting and recognition programs.
Actively participate as a key team member while creating and supporting a high-quality work environment to encourage a high performance.
Provide backup for any of the department tasks that may become backlogged, have compliance risks or have other reasons for being unworkable by staff.
Supporting Responsibilities:
Meet department and company performance and attendance expectations.
Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
Support and participate in continuous improvement initiatives.
Maintain professional, service oriented relationships.
Ability to judge severity of problems and the need to escalate to management or employ external services.
Perform other duties as assigned.
Work Experience: Minimum of four years administrative experience in the health care industry, including two years in enrollment and billing in insurance. Supervisory experience preferred.
Education, Certificates, Licenses: Associates degree or equivalent combination of experience and education.
Knowledge: Effective written and oral communication. Ability to read and communicate policy and contract language. Demonstrated time management, critical thinking and problem solving skills. Ability to understand and interpret Federal and State regulations. Advanced proficiency in Microsoft Office Applications. Excel skills should include formulas, sorts, filters, VLOOKUP, IF statements, etc. Requires the ability to clearly articulate problem statements, collect data and establish facts.
Competencies:
Building Trust
Building a Successful Team
Aligning Performance for Success
Building Customer Loyalty
Building Strategic Work Relationships
Continuous Improvement
Decision Making
Facilitating Change
Leveraging Diversity
Driving for Results
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
Auto-ApplyYouth Recreation 3 Team Lead - School Year
Team manager job in Bend, OR
Part-time Description
Benefit type: Part time- non benefited
Benefits available: For a full description of our benefits, please click here
Have previous experience in childcare or education support or youth camps?Lead a team of youth recreation staff.
About the job:
Bend Park and Recreation District is the largest childcare provider of school-age kids in Central Oregon. In partnership with Bend-La Pine Schools, the Kids Inc. program serves families with high-quality afterschool and no school day care. The Youth Rec Team Lead provides leadership for assigned youth recreation programs while also serving in a front-line lead role, providing safe and rewarding recreation and enrichment opportunities for youth in the community.
Checkout a few of the amazing perks we have to offer!
KIDS Inc. employees receive a special benefit - their elementary school-age children can secure a spot in the program and
attend KIDS Inc. at no cost.
Family Recreation
Facility Pass
for Juniper Swim & Fitness Center, The Pavilion and the Larkspur Community Center to use immediately
COCC and OSU
scholarships
available
A day in the life:
Supervise assigned youth recreation programs and participants, staff and volunteers. Oversee the safety of participants in youth programs.
Provides leadership, expertise and support to assigned staff which may include training, mentoring, directing and assigning work. May assist Supervisor in hiring and evaluating staff.
Plan, organize, implement and supervise activities designed to be developmentally appropriate and build skills. Activities include SEL, STEM curriculum as well as other recreation activities.
Communicate on a regular basis with school staff, principal, office staff, custodians, counselors and teachers.
Identify and direct needed staff and equipment.
Perform program specific planning and evaluation within broad goals and guidelines.
Train, mentor, set goals with and evaluate staff.
Address program specific risk management issues.
Interact with the youth through crafts, games, and other planned activities.
Facilitate inclusion of special needs participants in your program.
Manage accidents and incidents according to procedures
Complete required reports/paperwork.
Monitor program expenditures to ensure spending is in line with budget.
Oversee general upkeep and care of equipment, supplies and facilities used.
Attend supervisory and planning meetings
Communicate on a regular basis with patrons, participants, parent/guardians, community partners regarding questions, concerns and emerging issues.
Report incidents of Child Abuse/Neglect observed by you or reported to you by a child.
Perform duties of a Recreation 1 and 2, role modeling exemplary performance.
Schedule:
25 - 35 hours per week
August - June: Kids Inc afterschool program
Monday, Tuesday, Thursday & Friday 12:00 pm - 5:30 pm, Wednesday 11:30 - 5:30 pm
Additional prep hours will be assigned
Requirements
What you'll need for success:
Strong Knowledge of:
Operations, functions and standards for assignment including programming, facility operations, and risk management;
Effective supervision and customer service best practices;
Applicable laws, codes, regulations, policies and procedures for assignment.
Behavior management; childhood development and age appropriate crafts, games and activities;
Effective teaching techniques;
Safety and sanitation guidelines; and
General knowledge of supervision practices.
Skill and Ability to:
Lead, motivate and direct others;
Exercise initiative and independent decision making;
Demonstrate a high level of competency and expertise in program area;
Actively participate in all activities
Demonstrate organizational and time management skills
Demonstrate planning and problem-solving skills;
Communicate effectively with others both verbally and in writing
Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public;
Manage emergency/crisis situations
Operate computer programs as well as staying current with new programs and operate common office equipment;
Work independently with minimum direction while also working as part of a team and collaborating with others.
Exercise strong initiative and significant independent decision making;
Demonstrate strong leadership, organizational, planning and problem-solving skills;
Communicate effectively in both verbal and written form;
Supervise and motivate staff; interact with a variety of patrons/participants;
Handle emergency situations as they arise; actively participate in all activities; and
Establish and maintain positive, respectful and cooperative relationships with all contacts.
What we're looking for:
Education, Experience, and Training:
High school diploma or equivalent; college courses in related field preferred; AND
One (1) year of experience in area of responsibility and/or performing similar tasks; OR
Any satisfactory combination of education, experience and training.
License & Certification:
Possession of or ability to obtain within 30 days of hire a valid First Aid/CPR certification.
Some positions may require possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
Position Specific Requirement
This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
If you do not have a driver's license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.
Supervisory Exercised:
In assisting the Supervisor, provides leadership to assigned staff, which may include directing and assigning work, adjusting work schedules, training, coaching and providing input into evaluating performance.
Supervision Received:
Reports directly to a Supervisor. Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.
Working Conditions:
Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions.
Work schedule is varied and includes early evenings and holidays. Some positions require the ability to work a rotating on-call schedule and may require working during off duty hours for emergency call-outs.
Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling.
The flow of work and character of duties involve normal mental and visual attention much or all of the time.
Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
Work includes extensive exposure and contact with staff and public, which may cause exposure to illness.
Occasional focus on a computer screen. Manual dexterity and coordination may be required. Daily precise control of fingers and hand movements while operation computer keyboard, telephone, and standard office equipment.
Ability to maintain sustained concentration on computer screens; use keyboards and a variety of peripherals.
Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.
Equal Employment Opportunity:
Bend Park and Recreation District is an Equal Opportunity Employer
Bend Park & Recreation District Core Competencies:
All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.
Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation •
To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.
Salary Description $22.09-$25.18/hr
Youth Recreation 3 Team Lead - School Year
Team manager job in Bend, OR
Benefit type: Part time- non benefited
Benefits available: For a full description of our benefits, please click here
Have previous experience in childcare or education support or youth camps? Lead a team of youth recreation staff. About the job:
Bend Park and Recreation District is the largest childcare provider of school-age kids in Central Oregon. In partnership with Bend-La Pine Schools, the Kids Inc. program serves families with high-quality afterschool and no school day care. The Youth Rec Team Lead provides leadership for assigned youth recreation programs while also serving in a front-line lead role, providing safe and rewarding recreation and enrichment opportunities for youth in the community.
Checkout a few of the amazing perks we have to offer!
KIDS Inc. employees receive a special benefit - their elementary school-age children can secure a spot in the program and
attend KIDS Inc. at no cost.
Family Recreation
Facility Pass
for Juniper Swim & Fitness Center, The Pavilion and the Larkspur Community Center to use immediately
COCC and OSU
scholarships
available
A day in the life:
Supervise assigned youth recreation programs and participants, staff and volunteers. Oversee the safety of participants in youth programs.
Provides leadership, expertise and support to assigned staff which may include training, mentoring, directing and assigning work. May assist Supervisor in hiring and evaluating staff.
Plan, organize, implement and supervise activities designed to be developmentally appropriate and build skills. Activities include SEL, STEM curriculum as well as other recreation activities.
Communicate on a regular basis with school staff, principal, office staff, custodians, counselors and teachers.
Identify and direct needed staff and equipment.
Perform program specific planning and evaluation within broad goals and guidelines.
Train, mentor, set goals with and evaluate staff.
Address program specific risk management issues.
Interact with the youth through crafts, games, and other planned activities.
Facilitate inclusion of special needs participants in your program.
Manage accidents and incidents according to procedures
Complete required reports/paperwork.
Monitor program expenditures to ensure spending is in line with budget.
Oversee general upkeep and care of equipment, supplies and facilities used.
Attend supervisory and planning meetings
Communicate on a regular basis with patrons, participants, parent/guardians, community partners regarding questions, concerns and emerging issues.
Report incidents of Child Abuse/Neglect observed by you or reported to you by a child.
Perform duties of a Recreation 1 and 2, role modeling exemplary performance.
Schedule:
25 - 35 hours per week
August - June: Kids Inc afterschool program
Monday, Tuesday, Thursday & Friday 12:00 pm - 5:30 pm, Wednesday 11:30 - 5:30 pm
Additional prep hours will be assigned
Requirements
What you'll need for success:
Strong Knowledge of:
Operations, functions and standards for assignment including programming, facility operations, and risk management;
Effective supervision and customer service best practices;
Applicable laws, codes, regulations, policies and procedures for assignment.
Behavior management; childhood development and age appropriate crafts, games and activities;
Effective teaching techniques;
Safety and sanitation guidelines; and
General knowledge of supervision practices.
Skill and Ability to:
Lead, motivate and direct others;
Exercise initiative and independent decision making;
Demonstrate a high level of competency and expertise in program area;
Actively participate in all activities
Demonstrate organizational and time management skills
Demonstrate planning and problem-solving skills;
Communicate effectively with others both verbally and in writing
Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public;
Manage emergency/crisis situations
Operate computer programs as well as staying current with new programs and operate common office equipment;
Work independently with minimum direction while also working as part of a team and collaborating with others.
Exercise strong initiative and significant independent decision making;
Demonstrate strong leadership, organizational, planning and problem-solving skills;
Communicate effectively in both verbal and written form;
Supervise and motivate staff; interact with a variety of patrons/participants;
Handle emergency situations as they arise; actively participate in all activities; and
Establish and maintain positive, respectful and cooperative relationships with all contacts.
What we're looking for:
Education, Experience, and Training:
High school diploma or equivalent; college courses in related field preferred; AND
One (1) year of experience in area of responsibility and/or performing similar tasks; OR
Any satisfactory combination of education, experience and training.
License & Certification:
Possession of or ability to obtain within 30 days of hire a valid First Aid/CPR certification.
Some positions may require possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
Position Specific Requirement
This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy.
If you do not have a driver's license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business.
Supervisory Exercised:
In assisting the Supervisor, provides leadership to assigned staff, which may include directing and assigning work, adjusting work schedules, training, coaching and providing input into evaluating performance.
Supervision Received:
Reports directly to a Supervisor. Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance.
Working Conditions:
Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions.
Work schedule is varied and includes early evenings and holidays. Some positions require the ability to work a rotating on-call schedule and may require working during off duty hours for emergency call-outs.
Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling.
The flow of work and character of duties involve normal mental and visual attention much or all of the time.
Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions.
Work includes extensive exposure and contact with staff and public, which may cause exposure to illness.
Occasional focus on a computer screen. Manual dexterity and coordination may be required. Daily precise control of fingers and hand movements while operation computer keyboard, telephone, and standard office equipment.
Ability to maintain sustained concentration on computer screens; use keyboards and a variety of peripherals.
Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position.
Equal Employment Opportunity:
Bend Park and Recreation District is an Equal Opportunity Employer
Bend Park & Recreation District Core Competencies:
All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources.
Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation •
To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Applicants are asked to provide certification that they are a veteran or disabled veteran to receive veteran's preference.
Salary Description $22.09-$25.18/hr
High Desert Conservation Corps- AmeriCorps Field Team Leader
Team manager job in Bend, OR
This position is a 47 week, 1700-hour, full-time, nonresidential service position that has a leadership, but not supervisory role on the crew. The FTL will gain hands-on experience in conservation projects and leadership skills. The FTL will be trained on how to successfully lead a crew of young adults under the supervision of a HOC Crew Leader. Over time, the FTL will be tasked with leading a crew without the direct presence of a Crew Leader. This will be one (1) day per week on average after completing their training period. During this time, the FLT will take the skills gained from training and shadowing their Crew Leader to successfully complete a project day. Crew Leaders or applicable staff will debrief with and assess the day with the FTL. The goal for this term of service is to produce competent crew leaders who can further conservation efforts in Central Oregon and beyond. The position serves outside on public lands about 85% of the time. The position is ideal for people who want to gain leadership skills and experience within a conservation crew setting. While not strictly required, previous experience with conservation corps, natural resources, outdoor leadership, and or environmental education backgrounds/degrees is preferred. A strong desire to lead and take on responsibility is essential for this role. Service is on a full-time basis, primarily Monday-Friday daily, without regular overnight camping. Some overnight projects will occur occasionally throughout the term of service, but this is not the primary model for HDCC. Further help on this page can be found by clicking here.
Member Duties : Under the supervision of the ________________________, the Field Team Leader (FTL) will lead, mentor, and monitor crew members on daily projects. FTLs will develop the logistical and leadership skills to effectively prepare crews for projects, complete required project tasks, and troubleshoot complications. The FTL will support the growth of individual members through intentional mentorship and close collaboration with HOC Crew Leaders and program staff. FTLs may support in-field or classroom trainings, enrichment activities, and spike camping duties. A strong emphasis on creating a safe, inclusive, and encouraging environment will be key for this role.
Program Benefits : Training , Living Allowance , Health Coverage , Education award upon successful completion of service , Childcare assistance if eligible .
Terms :
Uniforms provided and required , Car recommended , Permits working at another job during off hours , Permits attendance at school during off hours .
Service Areas :
Environment .
Skills :
Environment , Team Work .
Team Lead
Team manager job in Bend, OR
30519 Full Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 693
Rack Room Shoes 693
Pay Range:
Bend Factory Stores
61334 S Hwy 97
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Bend, Oregon US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
Multi-Unit Team Leader
Team manager job in Bend, OR
Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...
Joining us as a Multi-Unit Team Leader, you'll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you'll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.
You'll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.
You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.
It would be even better if you also had...
* Multi-unit people management experience in the retail, restaurant, banking, or other related industry
What you'll bring to the team...
* Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
* Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
* Assist DGM in recruiting and interviewing candidates for tax office associate positions
* Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
* Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding associate contributions
* Lead daily team meetings and communicate essential information to tax office associates
* Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
* Travel between offices as required
* Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment*
Your Expertise:
* People management experience, with the demonstrated ability to grow and develop associates
* Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
* Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
* Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
* Computer proficient with the ability to use MS Office
* Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
* Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)*
Why work for us
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
* Employee Assistance Program with Health Advocate.
* Wellbeing program, BetterYou, to help you build healthy habits.
* Neurodiversity and caregiver support available to you and your family.
* Various discounts on everyday items and services.
* Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
* Check out all available benefits at **********************
The Community You Will Join:
At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you're looking to make an impact, H&R Block is the place for you.
* Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Sponsored Job
#28896
Joining us as a Multi-Unit Team Leader, you'll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you'll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.
You'll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.
You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.
Auto-ApplyMedical Reception Team Lead
Team manager job in Redmond, OR
Job Title: Medical Reception Team Lead Position Open: 1 Hours: Monday through Friday, 9:00AM - 5:30PM, with 30 minutes lunch Location: CMIR - Redmond Outpatient Clinic Rate: starting wage $21.41 per hour DOE, education and internal equity of current employees
Position Type: Full Time
Benefits: Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off
Resume Required: Yes
Date Posted: 10/16/2025
Expires: Open until filled CORA has a pre-employment drug testing requirement for all positions.
JOB SUMMARY:
The Medical Reception Team Lead works with the Medical Reception Manager and Medical Reception Supervisor in promoting a positive and collaborative team environment, while also providing front line reception and registration for our customers and patients. The Medical Reception Team Lead is also responsible for obtaining required demographic and financial data, completing consents, escorting/directing patients, and visitors, and collecting copays. Flexible in working occasional unscheduled shifts or portion of shifts due to situations and or sick calls. Reports to: Medical Reception Supervisor Supervision Exercised: None
ESSENTIAL DUTIES: This position requires regular, reliable attendance. This position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providers. This position will promote teamwork and maintain high levels of customer service and professionalism in all communications. In addition, this position requires the ability to handle multiple tasks, get along with others, make on-the-spot judgement calls, and work independently. Other duties as assigned.
1. Must have the ability to work cohesively with others.
a. Works well as part of a team
2. Must be able to multi-task checking in more than one patient at a time.
3. Greets and directs patients, salespeople, and visitors.
a. Ability to work well with diverse group of people.
b. Works well with the public
4. Ability to work under pressure.
5. Ability to meet departmental standards for productivity.
6. Prepares paperwork for the following day.
7. Verifies patient's appointment and time upon registration.
8. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's medical record.
9. Assists with other medical office needs, including scheduling, telephone inquiries, data entry and cashier.
10. Must be flexible with work schedule as hours may vary depending upon patient schedule and/or reception coverage.
11. Receive time of service payments by cash, check, credit cards; may include billing payments. Issue receipts and change due to patients. May be responsible to count money in cash drawers at the beginning or end of shifts to ensure that amounts are correct and that there is adequate change.
In addition to the patient access representative duties, the Team Lead would also be responsible for:
· Proficient communication skills both in writing and verbal.
· Act as a neutral resource to help identify and de-escalate team conflicts or communication breakdowns before they escalate.
· Monitor and address workplace gossip by reinforcing expectations for appropriate communication and redirecting unproductive behavior.
· Promote a positive team culture by encouraging collaboration, professionalism, and accountability among peers.
· Communicate team morale or behavioral concerns to supervisors or management in a timely and constructive manner.
· Works with the Patient Access Representative Manager and Patient Access Representative Supervisor to effectively communicate up to date changes relating to policies and procedures with staff.
· Oversees quality control of patient care, department operations and helps to resolve any problems, seeking guidance from management.
· Attends meetings as required
· Performs other duties as necessary and assigned to keep the imaging departments running smoothly.
· Must be flexible with work schedule as hours may vary to cover at CMIR.
· Ability to work cohesively with others.
· Could assist with interpersonal discussions and coaching of employees.
· Even with a difference of opinion, will still support administrative decisions.
· Reinforces department culture in keeping with team rules, service standards, and company values, vision, and mission.
EDUCATION AND EXPERIENCE: A minimum of one-year experience in a medical office reception position, and one year experience in a team lead position.
TYPICAL PHYSICAL DEMANDS:
These typical physical demands are required with or without accommodation.
Stationary Position
· Must be able to remain in a stationary position for most of the workday.
· Sit-to-stand desks are available to all employees if the workstation has space to accommodate without obstruction to patients.
Move or Transverse
· Often moves about the inside of the office to access patients, filing cabinets, office machinery, etc.
· Occasionally moves/transports patients in wheelchairs.
Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position
· Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc.
Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor
· Frequently communicate with co-workers, patients, customers who have questions about billing, scheduling or services provided.
· Must be able to exchange accurate information in these situations.
Move, Transport
· Occasionally moves paper/boxes of varying weight normally up to 10 pounds.
· Occasionally moves/transports patients in wheelchairs.
Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess
· Must be able to visually see patient to assist and identify changes in patient's wellbeing.
· Must be able to see to assess accounts, documents and written communications.
· Must have the ability to read orders or other communications on the patient's and clinic's behalf.
Exposure to work
· Constantly works indoors.
EEOC STATEMENT
CORA provides equal employment opportunities without regard to race, color, sex, religion, age, national origin, physical or mental disability, pregnancy, sexual orientation, gender identity or expression, family relationship, genetic information, marital status, veteran status, military service, use of protected leave, whistleblowing, expunged juvenile record, or any other classification protected by local, state, or federal law.
This policy of equal opportunity encompasses all aspects of the employment relationship, including applications and initial employment, promotion, transfer, selection for training opportunities, wage/salary administration, recruiting, hiring, reassignments, total compensation, benefits, layoff, rehires, discipline, and termination of employment.
Call Center Manager
Team manager job in Bend, OR
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.
Auto-ApplyFulfillment Operations Team Leader
Team manager job in Bend, OR
The pay range per hour is $24.75 - $42.05
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at **********************************************
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT FULFILLMENT
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:
Guest service fundamentals and experience building a guest first culture on your team
Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
Process improvements and workload efficiency
Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent.
As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your leader.
Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery and service standards.
Review all fulfillment reporting to identify gaps and develop a plan to resolve.
With direction from your leader, create daily plans for your team.
Be an expert of operations, accuracy, process and efficiency.
Enable efficient delivery to our guests by leading pickup and ship from store workload.
Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your leader in their onboarding.
With your leader establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations.
Work a flexible work schedule that aligns to guest and business needs (this includes early morning, evening, weekends and holidays).
Ensure supplies are ordered timely and stocked. Partner with your leader for ordering.
If applicable, as a key carrier, follow all safe and secure training and processes.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Model the execution of physical security processes in order to enhance the instore security culture.
Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
Address all store emergency and compliance needs.
Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
Model creating a welcoming experience by greeting guests as you & your team are completing your daily tasks.
Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
Lead by thanking guests and let them know we're happy they chose to shop at Target.
All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go:
High school diploma or equivalent
Must be at least 18 years of age or older
Previous retail experience preferred, but not required
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude toward all guests and other team members
Effective communication skills
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others, and team lift items 45-100 pounds
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: ******************************** | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: ********************************
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Auto-ApplyAppeals Clinical Team Lead
Team manager job in Bend, OR
Looking for a way to make an impact and help people?
Join PacificSource and help our members access quality, affordable care!
PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.
Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes.
Essential Responsibilities:
Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions.
Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks.
Responsible for the orientation and training of new hires.
Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees.
Participate in hiring decisions in concert with Appeals and Grievance Director and HR.
Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate.
Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities.
Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department.
Utilize and promote use of evidence-based medical criteria.
Maintain modified caseload consistent with assigned responsibilities.
Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate.
Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers.
Provide backup to other departmental teams or management staff, as needed.
Supporting Responsibilities:
Meet department and company performance and attendance expectations.
Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information.
Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations.
Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director.
Perform other duties as assigned.
Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred.
Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed.
Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision.
Competencies
Building Trust
Building a Successful Team
Aligning Performance for Success
Building Customer Loyalty
Building Strategic Work Relationships
Continuous Improvement
Decision Making
Facilitating Change
Leveraging Diversity
Driving for Results
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.
Skills:
Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
We are committed to doing the right thing.
We are one team working toward a common goal.
We are each responsible for customer service.
We practice open communication at all levels of the company to foster individual, team and company growth.
We actively participate in efforts to improve our many communities-internally and externally.
We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
Auto-Apply