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Team manager jobs in Bend, OR - 26 jobs

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  • Customer Service Supervisor

    Veterinary Referral Center of Central Oregon 3.7company rating

    Team manager job in Bend, OR

    At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine. Why Choose VRCCO? VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future. We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us. Requirements Job Summary: We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care. The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include: Leadership & Team Management Supervise, mentor, and develop the customer service team (front desk, call center, client relations). Manage scheduling, workload distribution, and performance evaluations. Foster a culture of accountability, collaboration, and continuous improvement. Client Experience Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups. Resolve escalated client concerns with professionalism and compassion. Implement feedback systems to measure and improve client satisfaction. Operational Excellence Develop and enforce customer service policies, procedures, and best practices. Collaborate with medical and administrative teams to optimize patient flow and reduce wait times. Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores). Strategic Contribution Partner with leadership to align customer service initiatives with hospital goals. Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach. Benefits Highlights Medical: Multiple plan options with 70% coverage Dental/Vision: Multiple plan options with 50% coverage Profit sharing available for all heroes (employees) Tenure bonuses Savings: 401K matching program Stipends for continuing education Ready to Make a Difference? If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day! Visit *********************************** to learn more!
    $30k-39k yearly est. 49d ago
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  • Front Office Manager

    Pyramid Birmingham Campus Management

    Team manager job in Bend, OR

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits. What you will have an opportunity to do: We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy. Participates in Revenue Optimization Committee (ROC) meetings. You will lead by example to ensure all guest interactions are handled in a professional manner. Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren't quite right Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information What are we looking for? Someone with 3-5 years experience leading a Front Office team in a service focused hotel or resort environment Someone available to work a flexible schedule to include nights, weekends and holidays Someone with a college degree preferred Someone with a strong desire to make an impact on other people Someone with an outgoing and engaging personality Someone with strong Computer skills, and experience with PMS systems Someone with excellent verbal and written communication skills Someone with the ability to work in a fast-paced setting Compensation: $68000 - $70000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $68k-70k yearly Auto-Apply 5d ago
  • Customer Experience Manager - Victoria's Secret - Bend Factory Stores - Clarksburg, OR

    VSCO 4.3company rating

    Team manager job in Bend, OR

    Customer Experience Manager - Victoria's Secret - Bend Factory Stores - Clarksburg, OR - (04FVD) Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: Leading and demonstrating company values within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top-line sales. Independently managing labor hours within the store to drive top line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Posted Salary Minimum: $20.50 Posted Salary Maximum: $28.20 (US Dollar (USD) VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location. Qualifications: Passion for Victoria's Secret Brand. Ability to improve customer satisfaction and drive customer loyalty. Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. A sense of self-awareness with an interest in seeking feedback to improve and develop. Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. Ability to monitor/track progress and incorporate feedback into decision-making. Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. Experience with influencing cross-functional partners in informal and formal settings to get things done. Ability to work nights, weekends, and a flexible schedule. Ability to stand for long periods and frequently bend, kneel, and lift. Ability to use technology (headsets, mobile devices, computers). 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Primary Location: United States-Oregon-BendWork Locations: ***********6/Bend Factory Stores 61334 S Highway 97 Bend 97702Job: Field ManagementOrganization: VS StoreSchedule: RegularShift: StandardEmployee Status: ManagerJob Type: Full-time Job Level: Day JobJob Posting: Jan 22, 2026, 9:57:59 AM: :
    $20.5-28.2 hourly Auto-Apply 6d ago
  • Front Office Manager

    Pyramid Max Management

    Team manager job in Bend, OR

    We are looking for a highly motivated, customer focused leader to join our Front Office team as Front Office Manager. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. If you have experience in leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: You will oversee the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. You will develop and mentor a team for the Front Desk Agents, Bell Staff, Concierge You will ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates. You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy. Participates in Revenue Optimization Committee (ROC) meetings. You will lead by example to ensure all guest interactions are handled in a professional manner. Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established Help to resolve problems and “WOW” guests through recovery when things aren't quite right Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
    $42k-55k yearly est. Auto-Apply 5d ago
  • Specialty Team Leader (Beer, Wine, Cheese & Chocolate Department Manager)

    Whole Foods 4.4company rating

    Team manager job in Bend, OR

    Provides overall leadership to the Specialty team. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Associate Team Leaders and Team Members. Accountable for Team Member hiring, development, corrective actions and separations. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department. Job Responsibilities * Holds ATLs, supervisors, and Team Members accountable for delivering outstanding customer service. * Defines and develops clear expectations to achieve the highest standards of retail execution. * Effectively delegates to and empowers ATLs and Team Members. * Accountable for monitoring and achieving sales, margin, expense, and labor targets. * Maintains proper product assortment, merchandising, and inventory control. * Ensures products are cross-merchandised in accordance with regional and global guidelines. * Ensures adherence to category management schedule and planograms. * Ensures nutritional aspects are displayed correctly. * Establishes and maintains collaborative and productive working relationship with departmental and store leadership. * Maintains comprehensive knowledge of and ensures compliance with relevant regulatory rules and standards. * Sets and achieves the highest standards of retail execution. * Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. * Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions. * Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. * Communicates and maintains Team Member safety and security standards. * Provides timely, thorough, and thoughtful performance evaluations. * Consistently communicates and models WFM vision and goals. Job Skills * Sustains exceptional level of knowledge and awareness of relevant competitors and industry trends. * Advanced knowledge of products, buying, pricing, merchandising, and inventory management. * Food safety certification. If not currently certified, will commit to completing certification within 6 months. * Excellent interpersonal, motivational, team building, and customer relationship skills. * Capable of teaching others in a positive and constructive manner. * Thorough product knowledge. * Advanced knowledge of regulatory and safety policies and procedures. * Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory. * Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate. * Proficiency with email, Microsoft Office, and operations-related applications. Experience * 24+ months retail experience including 12+ months of team leadership experience. Physical Requirements / Working Conditions * Must be able to lift 50 pounds. * In an 8-hour work day: standing/walking 6-8 hours. * Hand use: single grasping, fine manipulation, pushing and pulling. * Work requires the following motions: bending, twisting, squatting and reaching. * Exposure to FDA approved cleaning chemicals. * Exposure to temperatures: 90 degrees Fahrenheit. * Ability to work in a wet and cold environment. * Ability to work a flexible schedule including nights, weekends, and holidays as needed. * Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. * Where applicable, TIPS (Training for Intervention Procedures by Servers of Alcohol) course completion required and must be age 18 years of age or older to serve alcohol. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. The wage range for this position is $25.10-$42.50 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: ********************************************** At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
    $25.1-42.5 hourly 13d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Team manager job in Bend, OR

    Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities.
    $36k-50k yearly est. Auto-Apply 60d+ ago
  • Reservations and Concierge Manager

    Brasada Ranch 3.6company rating

    Team manager job in Bend, OR

    Love What You Do, Everyday. Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting. The Perks The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we win awards like Conde Nast Traveler's Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits: Medical, Dental and Vision company sponsored benefit package available to full-time employees 401k with company match Tuition reimbursement program Free golf privileges Seasonal Family Pass to the athletic center Employee discounts at all restaurants, spa services, and retail One complimentary trail ride with Brasada Trails Elevated Salaried Leadership perks: Full golf privileges with guests based on availability 1 complimentary 60 minute golf lesson with a Brasada Golf Professional Access to the Athletic Club Fitness Center - based on business demand & availability 1 comp 2 night, 2 bedroom cabin stay for self or guest group Complimentary trail ride w/ guest 50% on shift F&B discount, 35% off shift discount Availability to order up to 6 bottles of wine per month at cost. One order per month allowed to be placed. Access to Athletic Center pool area for self or guest group up to 4 people (3x per year) 20% off items in the General Store 30% off all retail items on property (Athletic Center, Spa, Golf Shop) 1 comp Spa treatment of choice for self or family member per year Invitation to annual Manager Outing retreat Role Description The Reservations & Concierge Manager is a newly created leadership role responsible for bringing one of Brasada Ranch's most guest-facing functions fully in-house. This position oversees the end-to-end reservations and concierge experience for resort guests and members, ensuring seamless coordination, elevated service standards, and deeply personalized experiences that reflect the spirit of Brasada Ranch. As a strategic people leader and operational expert, this role serves as a central hub connecting Front Office, Recreation, Programming, Spa, Golf, Dining, Sales, and external partners. The Reservations & Concierge Manager sets the vision, standards, and systems that allow the team to consistently deliver exceptional, effortless, and memorable guest journeys. General Responsibilities Leadership & Team Development Lead, coach, and develop the Reservations & Concierge team, setting clear expectations around service excellence, responsiveness, and guest personalization. Establish staffing models, schedules, and coverage plans that align with seasonal demand and resort occupancy. Foster a culture of empowerment, accountability, and warm hospitality where team members feel confident creating memorable guest moments. Conduct training, onboarding, and ongoing education to ensure the team is expert-level on Brasada Ranch amenities, programming, and the Central Oregon region. Guest & Member Experience Oversee all guest and member reservations across on-site amenities including Spa Brasada, dining, golf, recreation, rentals, and signature experiences. Ensure concierge interactions are anticipatory, personalized, and aligned with guest intent-from pre-arrival planning through post-stay follow-up. Act as an escalation point for complex guest needs and service recovery, resolving issues with empathy, creativity, and professionalism. Build meaningful relationships with the member base to understand preferences, expectations, and evolving needs. Operations & Systems Own concierge and reservations workflows, ensuring accuracy, efficiency, and consistency across platforms and departments. Partner with leadership to evaluate, refine, and optimize systems, tools, and processes as the function transitions in-house. Maintain strong communication channels with internal departments to ensure alignment on programming, availability, and guest flow. Analyze trends, guest feedback, and volume data to inform staffing, offerings, and continuous improvement. Partnerships & Programming Support Manage and nurture relationships with off-site outfitters, guides, and local partners, ensuring offerings align with Brasada's brand and quality standards. Oversee coordination and confirmation of all off-site adventures and experiences. Collaborate with Recreation, Events, and Sales teams to support group programming, weddings, retreats, and member events. Identify new partnership opportunities that enhance the guest experience and expand Brasada's adventure portfolio. Experience & Qualifications Minimum of 3-5 years of experience in concierge, reservations, guest services, or hospitality operations, preferably in an upscale resort or luxury hotel environment. Previous leadership or supervisory experience strongly preferred. Proven ability to build relationships with guests, members, internal teams, and external partners. Exceptional communication skills with the ability to translate guest preferences into thoughtful, customized experiences. Strong organizational, time management, and problem-solving skills; thrives in a fast-paced, high-touch environment. Comfortable working with reservations systems, CRM tools, and Microsoft Office platforms.
    $40k-54k yearly est. 19d ago
  • Guest Relations Manager

    Coraltree Hospitality

    Team manager job in Sunriver, OR

    Join the team at Sunriver Resort! We're looking for a passionate and service-driven Guest Relations Manager to lead our front-of-house experience. In this role, you'll be the face of hospitality-ensuring every guest feels welcomed, valued, and cared for from arrival to departure.The Guest Relations Manager supports the guest services team to ensure an exceptional resort experience. They handle and resolve guest concerns with professionalism while upholding AAA Four Diamond standards. Additionally, they serve as the acting Front Desk Manager in their absence. The guest relations manager will always conduct themselves in manner which supports the Core Values of Sunriver Resort:T rust, Open & Honest Communication, and Commitment. The Guest Relations Manager shall strive to always provide exceptional service to both internal and external guests. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! Enjoy where you work! Enjoy these benefits and more when working with Sunriver Resort: Paid Time Off Complimentary and Discounted Stays Across CoralTree Properties Medical and Health Benefits Free Employee Assistance Program for you and family 50% Food and Beverage Free Recreation and Golf $40 Mt. Bachelor Tickets And so much more! Responsibilities Provides direct guidance and leadership to Concierge team, and supports Front Desk Manager on guidance of Front Desk Agents, Assistant Guest Services Managers, and Bell Services. Handles all guest related concerns including complaints and emergencies. Located in the main lobby. Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest. Trained on all front desk, transportation and concierge responsibilities. Assists in operations as needed. Be knowledgeable of all arriving/departing and in-house guests. Be knowledgeable of all tours/groups. Designs and implements training programs on elevating guest service. Completes all new hire and termination paperwork Assists with the development, training and inspiration of front desk and bell team associates. Works closely with Housekeeping, Engineering, Sales and Conventions to ensure exceptional guest satisfaction. Attends appropriate resort, division and department meetings. Reviews guest feedback through Revinate and other review platforms, and communicates information to staff to ensure continual guest satisfaction. Responds to all online reputation platforms and guest surveys. Implement and monitor training and incentive programs related to guest service. Maintains a strong knowledge of hospitality trends and issues. Assures guest service standards are being applied by all guest services team. Conducts staff meetings as needed. Coaches and counsels team as necessary. Assists with maintaining a strong morale and spirit throughout guest services. Maintains records for all VIPs, special requests, etc. Point of contact for all VIPs. Maintains an up to date working knowledge of all resort amenities as well as any special events. Provides accurate directions and resort information for guests. Makes dining and activity reservations for guests. Upsells other resort services and amenities to guests. Answers incoming guest calls, transfers calls appropriately and relays messages accurately. Logs all guest issues and provides appropriate follow-up to guests. Always maintains a professional demeanor and attitude. Communicates all pertinent information to the guest services team. Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Understands and executes all emergency/incident procedures. Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance. Follows all Sunriver Resort dress code standards. Remains alert, courteous and helpful to the guests and colleagues at all times. Performs other duties as assigned. Qualifications EXPERIENCE & EDUCATION: High school diploma or equivalent Prior hospitality experience required At least 2 years customer service experience required At least one year supervisory experience preferred JOB REQUIRMENTS: Must be a United States citizen or possess a valid work permit Must have a valid drivers license and be able to pass a MVR check Must have excellent phone etiquette Must be able to read, write and speak English Must have strong computer skills Must have strong working knowledge of Microsoft Office programs Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have a valid drivers license WORKING CONDITIONS: Must be able to stand on feet throughout the shift, with intermittent periods of walking; Must be able to lift, carry, push & pull up to 50 lbs Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, run, walk on uneven surfaces Must be able to work in a variety of weather conditions (rain, wind, snow, heat) Must be able to climb stairs both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
    $48k-71k yearly est. Auto-Apply 12d ago
  • Assistant Dental Office Manager

    Aspen Dental Management 4.0company rating

    Team manager job in Bend, OR

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an Assistant Dental Office Manager, which at Aspen Dental we call an Operations Lead, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full-time Salary: $23 - $26 / hour At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You'll Make a Difference As an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in an eight-week training program to succeed in your role. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Work collaboratively with other members of the dental team to provide exceptional patient care Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team Review data day to day to evaluate the impact on the practice Oversee scheduling and confirming patient appointments Verify insurance payment, collection, balance nightly deposits and credit card processing Additional tasks assigned by the Manager Preferred Qualifications High school diploma or equivalent; college degree preferred Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds Demonstrate analytical thinking; place a premium on leveraging data Organized and detail oriented Additional Job Description Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $23-26 hourly Auto-Apply 21d ago
  • Office Manager

    Five Talent

    Team manager job in Bend, OR

    Are you passionate about living and working in Central Oregon? If so, we'd love to hear from you! Effectual is a growing business that has established an outstanding reputation for work life balance and the opportunity to work with cutting edge technologies. The Professional Services team is conveniently located in Bend, Portland, Seattle and Denver. The Office Manager will support company operations, administration, policies and procedures. This position will work with the team to create and maintain a pleasant and productive work environment, ensuring high levels of organizational effectiveness and efficiency. This position will be dedicated to upholding and embodying the Effectual core values of embracing change, taking on new challenges, acting with integrity, being accountable for results, and openly sharing our opportunities, successes and lessons learned as a team. With this foundation, we can achieve excellence together. About you: You have a minimum of 2+ years office\/administrative or management experience You have strong computer skills including MS Office suite and AWS You are comfortable handling confidential information You have excellent organizational, planning and leadership skills You have outstanding communication and interpersonal abilities You are able to work independently with little or no supervision You have solid time management skills, an attention to detail and ability to multi\-task You have the ability to effectively manage projects, prioritize tasks and problem solve You operate with a glass half full demeanor, all day, every day You are committed and humble Requirements Greet visitors, answer incoming calls and direct to the relevant office\/personnel Coordinate, plan and execute various office activities and events Manage preparation for Lunch & Learn; agenda, catering and training topics Partner with HR to maintain office budget and office policies as necessary Assist with scheduling: recruiting \/ onboarding \/ performance Candidate interviews, new hire documentation, performance evaluations Announce employee milestones; birthdays \/ work anniversaries \/ promotions Coordinate travel, including flight, hotel and car rental reservations Maintain building\/office supply inventory and reorder as needed Coordinate facility and building needs; correspond with property owner Create, assign and manage tasks (LP) when applicable Drive end of pay period process, ensuring all hours are logged Create\/ process expense reports when required Coordinate employee recognition program \/ shout outs Oversee and support general company\/office operations Assist and support management team with schedules and projects as needed Carry out clerical duties; respond to emails, preparation of documents, create office correspondence or presentations Drive invoicing review process and facilitate submission for client billing Create new projects in LP based on estimates, SoWs, etc., and ensuring accurate task setup. Review LP projects for consistency, ensure accuracy of information, identify gaps, and enforce best practices Pull reports for KPIs Update project\-related templates as needed (agreements, powerpoints, etc) Benefits Competitive base salary Medical\/vision insurance \- company paid Dental insurance \- shared premium 401(k) with annual company contribution Professional training reimbursement Paid holidays Paid bereavement leave Paid time off Team lunch every Friday Gym \/ wellness discounts Flexible work schedule Employee recognition program "}}],"is Mobile":true,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"661693587","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Technology"},{"field Label":"Work Experience","uitype":2,"value":"2+ years"},{"field Label":"Salary","uitype":1,"value":"DOE"},{"field Label":"City","uitype":1,"value":"Bend"},{"field Label":"State\/Province","uitype":1,"value":"OR"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"97703"}],"header Name":"Office Manager","widget Id":"4**********0072311","is JobBoard":"false","user Id":"4**********0194003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"4**********6126003","FontSize":"12","location":"Bend","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $33k-48k yearly est. 60d+ ago
  • Reception/Customer Service

    Insure Pacific Inc. DBA: Prineville Insurance Agency

    Team manager job in Prineville, OR

    Job Description Enjoy helping and talking to people on the phone and in-person… both clients and teammates in the office. You are comfortable working on a computer all day and are detailed oriented as well, so you are computer literate. You desire to be part of a team and want to be part of the solution and not the problem. Job Functions: o Welcome face of the Agency to people that call on the phone and walk in the front door. o Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper. o Answer multi-line phone system and distribute calls to the team accordingly. o Supporting teammates with follow-up for clients and prospects. o Promptly respond to client needs either on the phone or electronically. o Maintain client files and process routine correspondence between our agency and the client or company… both paper records and on our many different software programs. o Retrieve, open and distribute mail accordingly. o Process main email inbox and deliver to appropriate team member. o Process all outgoing mail. o Input Claims into the agency management system. o Process web downloads. o Maintain cleanliness, organization and restocking coffee supplies of office lobby. o Keep on-going inventory office supplies and order new supplies as needed.
    $33k-42k yearly est. 13d ago
  • Appeals Clinical Team Lead

    Pacificsource 3.9company rating

    Team manager job in Bend, OR

    Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes. Essential Responsibilities: Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions. Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks. Responsible for the orientation and training of new hires. Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees. Participate in hiring decisions in concert with Appeals and Grievance Director and HR. Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate. Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities. Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department. Utilize and promote use of evidence-based medical criteria. Maintain modified caseload consistent with assigned responsibilities. Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate. Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers. Provide backup to other departmental teams or management staff, as needed. Supporting Responsibilities: Meet department and company performance and attendance expectations. Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information. Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations. Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director. Perform other duties as assigned. Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred. Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed. Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision. Competencies Building Trust Building a Successful Team Aligning Performance for Success Building Customer Loyalty Building Strategic Work Relationships Continuous Improvement Decision Making Facilitating Change Leveraging Diversity Driving for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
    $67k-94k yearly est. Auto-Apply 50d ago
  • Youth Recreation 3 Team Lead - School Year

    Bend Metro and Park Recreation District

    Team manager job in Bend, OR

    Job DescriptionDescription: Benefit type: Part time- non benefited Benefits available: For a full description of our benefits, please click here Have previous experience in childcare or education support or youth camps?Lead a team of youth recreation staff. About the job: Bend Park and Recreation District is the largest childcare provider of school-age kids in Central Oregon. In partnership with Bend-La Pine Schools, the Kids Inc. program serves families with high-quality afterschool and no school day care. The Youth Rec Team Lead provides leadership for assigned youth recreation programs while also serving in a front-line lead role, providing safe and rewarding recreation and enrichment opportunities for youth in the community. Checkout a few of the amazing perks we have to offer! KIDS Inc. employees receive a special benefit - their elementary school-age children can secure a spot in the program and attend KIDS Inc. at no cost. Family Recreation Facility Pass for Juniper Swim & Fitness Center, The Pavilion and the Larkspur Community Center to use immediately COCC and OSU scholarships available A day in the life: Supervise assigned youth recreation programs and participants, staff and volunteers. Oversee the safety of participants in youth programs. Provides leadership, expertise and support to assigned staff which may include training, mentoring, directing and assigning work. May assist Supervisor in hiring and evaluating staff. Plan, organize, implement and supervise activities designed to be developmentally appropriate and build skills. Activities include SEL, STEM curriculum as well as other recreation activities. Communicate on a regular basis with school staff, principal, office staff, custodians, counselors and teachers. Identify and direct needed staff and equipment. Perform program specific planning and evaluation within broad goals and guidelines. Train, mentor, set goals with and evaluate staff. Address program specific risk management issues. Interact with the youth through crafts, games, and other planned activities. Facilitate inclusion of special needs participants in your program. Manage accidents and incidents according to procedures Complete required reports/paperwork. Monitor program expenditures to ensure spending is in line with budget. Oversee general upkeep and care of equipment, supplies and facilities used. Attend supervisory and planning meetings Communicate on a regular basis with patrons, participants, parent/guardians, community partners regarding questions, concerns and emerging issues. Report incidents of Child Abuse/Neglect observed by you or reported to you by a child. Perform duties of a Recreation 1 and 2, role modeling exemplary performance. Schedule: 25 - 35 hours per week August - June: Kids Inc afterschool program Monday, Tuesday, Thursday & Friday 12:00 pm - 5:30 pm, Wednesday 11:30 - 5:30 pm Additional prep hours will be assigned Requirements: What you'll need for success: Strong Knowledge of: Operations, functions and standards for assignment including programming, facility operations, and risk management; Effective supervision and customer service best practices; Applicable laws, codes, regulations, policies and procedures for assignment. Behavior management; childhood development and age appropriate crafts, games and activities; Effective teaching techniques; Safety and sanitation guidelines; and General knowledge of supervision practices. Skill and Ability to: Lead, motivate and direct others; Exercise initiative and independent decision making; Demonstrate a high level of competency and expertise in program area; Actively participate in all activities Demonstrate organizational and time management skills Demonstrate planning and problem-solving skills; Communicate effectively with others both verbally and in writing Work cooperatively with others and create a positive, constructive, and respectful relationship with staff and the general public; Manage emergency/crisis situations Operate computer programs as well as staying current with new programs and operate common office equipment; Work independently with minimum direction while also working as part of a team and collaborating with others. Exercise strong initiative and significant independent decision making; Demonstrate strong leadership, organizational, planning and problem-solving skills; Communicate effectively in both verbal and written form; Supervise and motivate staff; interact with a variety of patrons/participants; Handle emergency situations as they arise; actively participate in all activities; and Establish and maintain positive, respectful and cooperative relationships with all contacts. What we're looking for: Education, Experience, and Training: High school diploma or equivalent; college courses in related field preferred; AND One (1) year of experience in area of responsibility and/or performing similar tasks; OR Any satisfactory combination of education, experience and training. License & Certification: Possession of or ability to obtain within 30 days of hire a valid First Aid/CPR certification. Some positions may require possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy. Position Specific Requirement This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes of transportation. If choosing a personal vehicle, possession of, or ability to obtain valid Oregon driver's license within 30 days with an acceptable driving history as defined by district driving policy. If you do not have a driver's license or have an unacceptable driving history, it does not disqualify you from this position, only from driving a vehicle for district business. Supervisory Exercised: In assisting the Supervisor, provides leadership to assigned staff, which may include directing and assigning work, adjusting work schedules, training, coaching and providing input into evaluating performance. Supervision Received: Reports directly to a Supervisor. Follows standard processes and procedures without supervision but confirms changes to standard practices and significant decisions in advance. Working Conditions: Depending on facility, duties may be performed either indoors or outdoors, which may include working in extreme weather conditions. Work schedule is varied and includes early evenings and holidays. Some positions require the ability to work a rotating on-call schedule and may require working during off duty hours for emergency call-outs. Physical exertion includes frequent walking, bending, and the ability to lift and carry up to 50 pounds unassisted, pushing, pulling and kneeling. The flow of work and character of duties involve normal mental and visual attention much or all of the time. Ability to work and maintain focus in a work environment with moderate noise (i.e., working around others making periodic phone calls or having conversations) and with frequent interruptions. Work includes extensive exposure and contact with staff and public, which may cause exposure to illness. Occasional focus on a computer screen. Manual dexterity and coordination may be required. Daily precise control of fingers and hand movements while operation computer keyboard, telephone, and standard office equipment. Ability to maintain sustained concentration on computer screens; use keyboards and a variety of peripherals. Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. An offer of employment is contingent on the verification of credentials and other information required by Bend Park & Recreation District policies, including a background check and a driving history review when driving is required for position. To be considered for this position, applicants must have a complete online application. Your application and submitted responses to the supplemental questions will be the information we use for our evaluation. Veteran Preference Status Under Oregon law, veterans who meet minimum qualifications for a position may be eligible for employment preference. To qualify for veterans' preference, you must submit required documentation prior to the closing date of the recruitment. Veterans' preference cannot be awarded without required documentation. Beginning January 1, 2026, certain preferences will also apply to current and former members of the Oregon National Guard. For more information on if you qualify for veterans' preference visit ****************************************************************** Equal Employment Opportunity: Bend Park and Recreation District is an Equal Opportunity Employer Bend Park & Recreation District Core Competencies: All positions with Bend Park and Recreation District are subject to district and position competencies. Below is a list of the most critical competencies for this position. Additional competencies are required for the position and may change based on needs. A complete list of the competencies is available from Human Resources. Accountability • Customer Service Orientation • Safety • Judgment and Decision Making • Teamwork and Cooperation • Results Orientation •
    $38k-79k yearly est. 4d ago
  • Medical Reception Team Lead

    Central Oregon Radiology Assoc 4.0company rating

    Team manager job in Redmond, OR

    Job Title: Medical Reception Team Lead Position Open: 1 Hours: Monday through Friday, 9:00AM - 5:30PM, with 30 minutes lunch Location: CMIR - Redmond Outpatient Clinic Position Type: Full Time Benefits: Medical, Dental, Vision, 401K Retirement, Paid Time Off, Sick Time Off Resume Required: Yes Date Posted: 10/20/2025 Expires: Open until filled CORA has a pre-employment drug testing requirement for all positions. JOB SUMMARY: The Medical Reception Team Lead works with the Medical Reception Manager and Medical Reception Supervisor in promoting a positive and collaborative team environment, while also providing front line reception and registration for our customers and patients. The Medical Reception Team Lead is also responsible for obtaining required demographic and financial data, completing consents, escorting/directing patients, and visitors, and collecting copays. Flexible in working occasional unscheduled shifts or portion of shifts due to situations and or sick calls. Reports to: Medical Reception Supervisor Supervision Exercised: None ESSENTIAL DUTIES: This position requires regular, reliable attendance. This position requires a high level of attention to detail and accuracy, as the consequences of even a minor mistake can be significant for patients and providers. This position will promote teamwork and maintain high levels of customer service and professionalism in all communications. In addition, this position requires the ability to handle multiple tasks, get along with others, make on-the-spot judgement calls, and work independently. Other duties as assigned. 1. Must have the ability to work cohesively with others. a. Works well as part of a team 2. Must be able to multi-task checking in more than one patient at a time. 3. Greets and directs patients, salespeople, and visitors. a. Ability to work well with diverse group of people. b. Works well with the public 4. Ability to work under pressure. 5. Ability to meet departmental standards for productivity. 6. Prepares paperwork for the following day. 7. Verifies patient's appointment and time upon registration. 8. Verifies patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's medical record. 9. Assists with other medical office needs, including scheduling, telephone inquiries, data entry and cashier. 10. Must be flexible with work schedule as hours may vary depending upon patient schedule and/or reception coverage. 11. Receive time of service payments by cash, check, credit cards; may include billing payments. Issue receipts and change due to patients. May be responsible to count money in cash drawers at the beginning or end of shifts to ensure that amounts are correct and that there is adequate change. In addition to the patient access representative duties, the Team Lead would also be responsible for: · Proficient communication skills both in writing and verbal. · Act as a neutral resource to help identify and de-escalate team conflicts or communication breakdowns before they escalate. · Monitor and address workplace gossip by reinforcing expectations for appropriate communication and redirecting unproductive behavior. · Promote a positive team culture by encouraging collaboration, professionalism, and accountability among peers. · Communicate team morale or behavioral concerns to supervisors or management in a timely and constructive manner. · Works with the Patient Access Representative Manager and Patient Access Representative Supervisor to effectively communicate up to date changes relating to policies and procedures with staff. · Oversees quality control of patient care, department operations and helps to resolve any problems, seeking guidance from management. · Attends meetings as required · Performs other duties as necessary and assigned to keep the imaging departments running smoothly. · Must be flexible with work schedule as hours may vary to cover at CMIR. · Ability to work cohesively with others. · Could assist with interpersonal discussions and coaching of employees. · Even with a difference of opinion, will still support administrative decisions. · Reinforces department culture in keeping with team rules, service standards, and company values, vision, and mission. EDUCATION AND EXPERIENCE: A minimum of one-year experience in a medical office reception position, and one year experience in a team lead position. TYPICAL PHYSICAL DEMANDS: These typical physical demands are required with or without accommodation. Stationary Position · Must be able to remain in a stationary position for most of the workday. · Sit-to-stand desks are available to all employees if the workstation has space to accommodate without obstruction to patients. Move or Transverse · Often moves about the inside of the office to access patients, filing cabinets, office machinery, etc. · Occasionally moves/transports patients in wheelchairs. Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position · Constantly operates a computer and other office productivity machinery, such as a computer, tablets, calculator, copy machine, printer, etc. Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Monitor · Frequently communicate with co-workers, patients, customers who have questions about billing, scheduling or services provided. · Must be able to exchange accurate information in these situations. Move, Transport · Occasionally moves paper/boxes of varying weight normally up to 10 pounds. · Occasionally moves/transports patients in wheelchairs. Detect, Determine, Monitor, perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess · Must be able to visually see patient to assist and identify changes in patient's wellbeing. · Must be able to see to assess accounts, documents and written communications. · Must have the ability to read orders or other communications on the patient's and clinic's behalf. Exposure to work · Constantly works indoors. EEOC STATEMENT CORA provides equal employment opportunities without regard to race, color, sex, religion, age, national origin, physical or mental disability, pregnancy, sexual orientation, gender identity or expression, family relationship, genetic information, marital status, veteran status, military service, use of protected leave, whistleblowing, expunged juvenile record, or any other classification protected by local, state, or federal law. This policy of equal opportunity encompasses all aspects of the employment relationship, including applications and initial employment, promotion, transfer, selection for training opportunities, wage/salary administration, recruiting, hiring, reassignments, total compensation, benefits, layoff, rehires, discipline, and termination of employment.
    $31k-55k yearly est. 60d+ ago
  • Team Lead

    Tractor Supply Company 4.2company rating

    Team manager job in Redmond, OR

    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. _Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams._ **Essential Duties and Responsibilities (Min 5%)** It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: + Maintain regular and predictable attendance. + Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. + Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. + Deliver on our promise of Legendary Customer Service through GURA: + Greet the Customer. + Uncover Customer's Needs & Wants. + Recommend Product Solutions. + Ask to Add Value & Appreciate the Customer. + The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: + Execute assigned basic, promotional, and seasonal merchandising activities. + Perform Opening/Closing procedures. + Transport and make deposits to bank. + Assess store conditions and assign duties. + Organize and prioritize workflow through the use of the daily planner. + Recovery of merchandise. + Participate in mandatory freight process. + Perform regular and promotional price change activities. + Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. + Adhere to loss prevention standards and respond to any alarm calls as needed. + Communicate with Team Members on job functions, responsibilities and financial goals. + Operate cash register/computer supervising cash handling procedures. + Assist Team Members on appropriate application of policies and procedures. + Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. + Operate Forklift and Baler. + Complete all documentation associated with any of the above job duties. + Obtain license or certifications as needed by the business. + May be required to perform other duties as assigned. **Required Qualifications** _Experience:_ Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. _Education_ : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. **Preferred knowledge, skills or abilities** Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. **Working Conditions** + Working environment is favorable, generally working inside with moderate noise. + Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours + Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines + Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. + Ability to work outdoors in adverse weather conditions. **Physical Requirements** + Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. + Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). + Ability to occasionally lift or reach merchandise overhead. + Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. + Ability to move throughout the store for an entire shift. + Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. + Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). + Ability to constantly operate store equipment such as computer, cash register, and other store equipment. + Ability to read, write, and count accurately to complete all documentation. + Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. + Ability to process information / merchandise through the point-of-sale system. + Ability to handle and be in contact with birds/poultry. + Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). + Ability to successfully complete all required training. + Ability to travel as required in support of district needs. + Ability to drive or operate a vehicle for business needs. + This position is non-sedentary. + Ability to successfully complete training and certification for various business needs. **Disclaimer** _This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor._ **Company Info** At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visitthis link (********************************************************************** for more specific information about the benefits and leave policies applicable to the position you're applying for. **ALREADY A TEAM MEMBER?** You must apply or refer a friend through our internal portal Click here (************************************************************************** **CONNECTION** Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it. Learn More **EMPOWERMENT** We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits and total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about! Learn More **OPPORTUNITY** A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense. Learn More Join Our Talent Community **Nearest Major Market:** Bend
    $30k-49k yearly est. 1d ago
  • Team Leader

    H&R Block, Inc. 4.4company rating

    Team manager job in La Pine, OR

    Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining us as a Team Leader, you'll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. You'll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We'll help you advance your knowledge and skills you'll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates. It would be even better if you also had... * Multi-unit people management experience in the retail, restaurant, banking, or other related industry * 2+ years as a Tax Professional What you'll bring to the team... * Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement * Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions * Serve as point of contact for onsite escalated client service concerns * Ensure clients are scheduled properly and conflicts are resolved * Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals * Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions * Lead daily team meetings and communicate essential information to tax office associates * Create associate work schedules and ensure accurate timekeeping and overtime management * Prepare tax returns, as required * Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns Your Expertise * Prior experience working in a customer service, shift leader, or similar role * Experience supervising or managing people * Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns) * Annual completion of continuing education and ability to meet all other IRS and applicable state requirements * Computer proficient with the ability to use MS Office * Demonstrated ability to work independently with minimal supervision * Passionate, determined and resilient with a customer-centric mindset * Able to work a flexible work schedule and flexibility in work assignments based on business needs * High school diploma / equivalent or higher Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. Employee Assistance Program with Health Advocate. * Wellbeing program, BetterYou, to help you build healthy habits. * Neurodiversity and caregiver support available to you and your family. * Various discounts on everyday items and services. * Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. * Check out all available benefits at ********************** The Community You Will Join: At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you. * Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Sponsored Job #28896 As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year. Joining us as a Team Leader, you'll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. You'll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We'll help you advance your knowledge and skills you'll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.
    $27k-40k yearly est. Auto-Apply 28d ago
  • Customer Service Supervisor

    Veterinary Referral Center of Central Oregon Inc.

    Team manager job in Bend, OR

    Job DescriptionDescription: At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations-leading to a fulfilling and impactful career in veterinary medicine. Why Choose VRCCO? VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. We currently provide dermatology, internal medicine, medical oncology, surgery, ophthalmology, neurology, physical rehabilitation, urgent care, and emergency services. We push to deliver outcomes otherwise not possible by supporting, developing, and having the expertise to perform such things as dialysis, joint replacements, and even pituitary surgery. To improve the experience for our patients and help support our amazing team we have created a purpose built veterinary hospital campus, with an over 26,000 sq. ft. facility to serve our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future. We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us. Requirements: Job Summary: We are seeking a Customer Service Supervisor to lead our client-facing operations and call center at one of the largest veterinary hospitals in the region. With over 10,000 pet patients annually and a team of more than 125 employees, this role is critical in ensuring exceptional service experiences for pet owners while supporting the hospital's mission of compassionate, high-quality veterinary care. The Customer Service Supervisor will oversee the client service team, streamline communication between pet owners and medical staff, and implement service standards that reflect our hospital's values of empathy, professionalism, and excellence. Responsibilities include: Leadership & Team Management Supervise, mentor, and develop the customer service team (front desk, call center, client relations). Manage scheduling, workload distribution, and performance evaluations. Foster a culture of accountability, collaboration, and continuous improvement. Client Experience Ensure pet owners receive timely, empathetic, and accurate communication regarding appointments, procedures, billing, and follow-ups. Resolve escalated client concerns with professionalism and compassion. Implement feedback systems to measure and improve client satisfaction. Operational Excellence Develop and enforce customer service policies, procedures, and best practices. Collaborate with medical and administrative teams to optimize patient flow and reduce wait times. Monitor service metrics (call response times, appointment scheduling efficiency, satisfaction scores). Strategic Contribution Partner with leadership to align customer service initiatives with hospital goals. Contribute to hospital-wide projects such as technology upgrades, workflow improvements, and community outreach. Benefits Highlights Medical: Multiple plan options with 70% coverage Dental/Vision: Multiple plan options with 50% coverage Profit sharing available for all heroes (employees) Tenure bonuses Savings: 401K matching program Stipends for continuing education Ready to Make a Difference? If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family-where we go beyond expectations, every day! Visit *********************************** to learn more!
    $29k-38k yearly est. 16d ago
  • Call Center Manager

    Bath Concepts Independent Dealers

    Team manager job in Bend, OR

    Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR sQRhJR4VEM
    $36k-50k yearly est. 22d ago
  • Reservations and Concierge Manager

    Brasada 3.6company rating

    Team manager job in Bend, OR

    Love What You Do, Everyday. Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting. The Perks The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we win awards like Conde Nast Traveler's Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits: * Medical, Dental and Vision company sponsored benefit package available to full-time employees * 401k with company match * Tuition reimbursement program * Free golf privileges * Seasonal Family Pass to the athletic center * Employee discounts at all restaurants, spa services, and retail * One complimentary trail ride with Brasada Trails Role Description The Reservations & Concierge Manager is a newly created leadership role responsible for bringing one of Brasada Ranch's most guest-facing functions fully in-house. This position oversees the end-to-end reservations and concierge experience for resort guests and members, ensuring seamless coordination, elevated service standards, and deeply personalized experiences that reflect the spirit of Brasada Ranch. As a strategic people leader and operational expert, this role serves as a central hub connecting Front Office, Recreation, Programming, Spa, Golf, Dining, Sales, and external partners. The Reservations & Concierge Manager sets the vision, standards, and systems that allow the team to consistently deliver exceptional, effortless, and memorable guest journeys. General Responsibilities Leadership & Team Development * Lead, coach, and develop the Reservations & Concierge team, setting clear expectations around service excellence, responsiveness, and guest personalization. * Establish staffing models, schedules, and coverage plans that align with seasonal demand and resort occupancy. * Foster a culture of empowerment, accountability, and warm hospitality where team members feel confident creating memorable guest moments. * Conduct training, onboarding, and ongoing education to ensure the team is expert-level on Brasada Ranch amenities, programming, and the Central Oregon region. Guest & Member Experience * Oversee all guest and member reservations across on-site amenities including Spa Brasada, dining, golf, recreation, rentals, and signature experiences. * Ensure concierge interactions are anticipatory, personalized, and aligned with guest intent-from pre-arrival planning through post-stay follow-up. * Act as an escalation point for complex guest needs and service recovery, resolving issues with empathy, creativity, and professionalism. * Build meaningful relationships with the member base to understand preferences, expectations, and evolving needs. Operations & Systems * Own concierge and reservations workflows, ensuring accuracy, efficiency, and consistency across platforms and departments. * Partner with leadership to evaluate, refine, and optimize systems, tools, and processes as the function transitions in-house. * Maintain strong communication channels with internal departments to ensure alignment on programming, availability, and guest flow. * Analyze trends, guest feedback, and volume data to inform staffing, offerings, and continuous improvement. Partnerships & Programming Support * Manage and nurture relationships with off-site outfitters, guides, and local partners, ensuring offerings align with Brasada's brand and quality standards. * Oversee coordination and confirmation of all off-site adventures and experiences. * Collaborate with Recreation, Events, and Sales teams to support group programming, weddings, retreats, and member events. * Identify new partnership opportunities that enhance the guest experience and expand Brasada's adventure portfolio. Experience & Qualifications * Minimum of 3-5 years of experience in concierge, reservations, guest services, or hospitality operations, preferably in an upscale resort or luxury hotel environment. * Previous leadership or supervisory experience strongly preferred. * Proven ability to build relationships with guests, members, internal teams, and external partners. * Exceptional communication skills with the ability to translate guest preferences into thoughtful, customized experiences. * Strong organizational, time management, and problem-solving skills; thrives in a fast-paced, high-touch environment. * Comfortable working with reservations systems, CRM tools, and Microsoft Office platforms.
    $40k-54k yearly est. 30d ago
  • Guest Relations Manager

    Coraltreehospitality

    Team manager job in Sunriver, OR

    Join the team at Sunriver Resort! We're looking for a passionate and service-driven Guest Relations Manager to lead our front-of-house experience. In this role, you'll be the face of hospitality-ensuring every guest feels welcomed, valued, and cared for from arrival to departure.The Guest Relations Manager supports the guest services team to ensure an exceptional resort experience. They handle and resolve guest concerns with professionalism while upholding AAA Four Diamond standards. Additionally, they serve as the acting Front Desk Manager in their absence. The guest relations manager will always conduct themselves in manner which supports the Core Values of Sunriver Resort:T rust, Open & Honest Communication, and Commitment. The Guest Relations Manager shall strive to always provide exceptional service to both internal and external guests. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice! Enjoy where you work! Enjoy these benefits and more when working with Sunriver Resort: Paid Time Off Complimentary and Discounted Stays Across CoralTree Properties Medical and Health Benefits Free Employee Assistance Program for you and family 50% Food and Beverage Free Recreation and Golf $40 Mt. Bachelor Tickets And so much more! Responsibilities Provides direct guidance and leadership to Concierge team, and supports Front Desk Manager on guidance of Front Desk Agents, Assistant Guest Services Managers, and Bell Services. Handles all guest related concerns including complaints and emergencies. Located in the main lobby. Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest. Trained on all front desk, transportation and concierge responsibilities. Assists in operations as needed. Be knowledgeable of all arriving/departing and in-house guests. Be knowledgeable of all tours/groups. Designs and implements training programs on elevating guest service. Completes all new hire and termination paperwork Assists with the development, training and inspiration of front desk and bell team associates. Works closely with Housekeeping, Engineering, Sales and Conventions to ensure exceptional guest satisfaction. Attends appropriate resort, division and department meetings. Reviews guest feedback through Revinate and other review platforms, and communicates information to staff to ensure continual guest satisfaction. Responds to all online reputation platforms and guest surveys. Implement and monitor training and incentive programs related to guest service. Maintains a strong knowledge of hospitality trends and issues. Assures guest service standards are being applied by all guest services team. Conducts staff meetings as needed. Coaches and counsels team as necessary. Assists with maintaining a strong morale and spirit throughout guest services. Maintains records for all VIPs, special requests, etc. Point of contact for all VIPs. Maintains an up to date working knowledge of all resort amenities as well as any special events. Provides accurate directions and resort information for guests. Makes dining and activity reservations for guests. Upsells other resort services and amenities to guests. Answers incoming guest calls, transfers calls appropriately and relays messages accurately. Logs all guest issues and provides appropriate follow-up to guests. Always maintains a professional demeanor and attitude. Communicates all pertinent information to the guest services team. Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Understands and executes all emergency/incident procedures. Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance. Follows all Sunriver Resort dress code standards. Remains alert, courteous and helpful to the guests and colleagues at all times. Performs other duties as assigned. Qualifications EXPERIENCE & EDUCATION: High school diploma or equivalent Prior hospitality experience required At least 2 years customer service experience required At least one year supervisory experience preferred JOB REQUIRMENTS: Must be a United States citizen or possess a valid work permit Must have a valid drivers license and be able to pass a MVR check Must have excellent phone etiquette Must be able to read, write and speak English Must have strong computer skills Must have strong working knowledge of Microsoft Office programs Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have a valid drivers license WORKING CONDITIONS: Must be able to stand on feet throughout the shift, with intermittent periods of walking; Must be able to lift, carry, push & pull up to 50 lbs Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, run, walk on uneven surfaces Must be able to work in a variety of weather conditions (rain, wind, snow, heat) Must be able to climb stairs both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).
    $48k-71k yearly est. Auto-Apply 14d ago

Learn more about team manager jobs

How much does a team manager earn in Bend, OR?

The average team manager in Bend, OR earns between $45,000 and $163,000 annually. This compares to the national average team manager range of $44,000 to $152,000.

Average team manager salary in Bend, OR

$86,000
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