Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations
Retail or Customer Service experience
Promote trust and respect among associates.
Communicate company, department, and job specific information to associates.
Collaborate with associates and promote teamwork to help achieve company/store goals.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
Monitor and control supply expenses for the department.
Manage cash control, sales and cash items and records for the store.
Manage the scheduling of Front-end associates to provide adequate department coverage.
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Implement the period promotional plan for the department.
Stay current with present, future, seasonal and special ads.
Monitor and control expenses for the department.
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Plan, organize and supervise the inventory process.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Adhere to all food safety regulations and guidelines.
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Oversee and manage the efficient operations of all functions and activities of the Front-end.
Adhere to all local, state and federal laws, and company guidelines.
Assists management in the supervision and coaching of front end associates in the performance of their duties.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
$106k-146k yearly est. 5d ago
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Director, Customer Service
Nature's Sunshine Products Inc. 4.4
Team manager job in Lehi, UT
About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being.
The Opportunity:
As the Director of Global Customer Support, you will be a pivotal leader in driving our customer-centric strategy and ensuring exceptional experiences for our valued customers worldwide. You will lead and develop a high-performing global customer support organization, leverage technology, and foster a culture of continuous improvement.
Key Responsibilities:
* Strategic Leadership: Develop and execute a global customer support strategy aligned with Nature's Sunshine's overall business objectives, enhancing customer satisfaction, loyalty, and retention.
* Team Leadership: Lead, mentor, and inspire a diverse team of customer support professionals across multiple locations, fostering a collaborative and results-oriented environment.
* Operational Excellence: Oversee the efficient and effective operation of global customer support call centers, ensuring consistent service levels, accurate information, and timely resolution of customer inquiries and issues.
* Digital Transformation: Champion digital transformation initiatives to optimize customer support processes, enhance self-service capabilities, and leverage technology to improve key performance indicators (KPIs).
* Customer Advocacy: Act as a passionate advocate for the customer, ensuring their voice is heard and their needs are met throughout the organization.
* Cross-Functional Collaboration: Collaborate closely with sales, marketing, product, and other departments to develop integrated strategies and programs that enhance the overall customer experience.
* Performance Management: Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, resolution rates, cost per contact, and other relevant metrics. Identify areas for improvement and implement data-driven solutions.
* Process Improvement: Continuously evaluate and improve customer support processes, policies, and procedures to enhance efficiency, effectiveness, and customer satisfaction.
* Risk Management: Work closely with the compliance and legal departments to address complaints, policy enforcement, and termination issues.
Qualifications:
* Bachelor's degree in business, marketing, or a related field (or equivalent experience).
* 8-10+ years of progressive experience in customer support leadership roles, focusing on global operations.
* Proven track record of building and leading high-performing customer support teams in a fast-paced, high-volume environment.
* Strong understanding of contact center technologies, CRM systems (e.g., Nice in Contact), and workforce management tools.
* Experience leading digital transformation initiatives and leveraging technology to improve customer support operations.
* Excellent communication, interpersonal, and problem-solving skills.
* Ability to think strategically, analyze data, and make data-driven decisions.
* Demonstrated ability to build strong relationships and collaborate effectively with cross-functional teams.
* A passion for customer service and a commitment to delivering exceptional customer experiences.
* Comfortable challenging the status quo and driving innovation in customer support practices.
* Demonstrated experience building organizational relationships, fostering open communication, and cross-functional collaboration.
* Proven aptitude in living the 'Customer Experience' and collaborating with customer service colleagues globally to meet customer expectations through organizational objectives.
#ZR
Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people around the world. And through our commitment to sustainable processes, renewable energy usage and waste reduction initiatives, we're devoted to preserving nature and its power for future generations.
We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion and belonging ensures that every employee is treated with fairness and respect. Because doing what's right-in the right way-is how we succeed as a company and a society.
$124k-178k yearly est. 14d ago
Customer Engagment Manager
Rocketlane
Team manager job in Lehi, UT
Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.
Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries.
We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.
What will you do
Own and manage customer relationships from the point of sale through successful implementation.
Ensure the right team (Implementation Manager (IM), POC for migrations, etc.) is available for an implementation based on scope/region.
Lead internal handover meetings from sales and flag risks, if any.
Lead pre-kick off, kick off calls and weekly cadences with the customer in collaboration with IM.
Drive alignment on scope/requirements and business goals/objectives.
Prepare and present a project plan based on inputs from all stakeholders.
Review solution / account set up and ensure it meets customer's business objectives.
Ensure best practices are shared with customers.
Hold customers accountable for their deliverables.
Proactively identify and communicate risks along with mitigation plans.
Organize SteerCo meetings.
Be the first point of escalation for the customer.
Ensure delivery of signed off scope within agreed timelines.
Drive adoption and change management processes.
Collaborate with cross functional teams (support, partners, CS, product, engineering, etc) as required.
Drive compliance to Implementation methodology/ process for projects executed.
Track, report and analyse metrics.
Share trends and learnings internally to drive process improvements and efficiencies.
You should apply
Strong Project, risk and stakeholder management skills.
Excellent written and verbal communication skills.
Strong collaboration skills.
Ability to listen and empathise with customers.
Strong organisational and analytical skills along with attention to detail.
10+ years experience in customer-facing roles.
Why join us?
At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays:
Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen.
Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
Learn and grow: We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office).
Best-in-Class Benefits:
Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.
Industry-first HSA benefits.
Flexible Time Off
Generous 401(k) match to support your financial future.
$65k-103k yearly est. 60d+ ago
Customer Relationship Manager - Draper
Credit Corp Group
Team manager job in Draper, UT
Why You'll Love Working Here Who wants to make some good money? At Credit Corp Solutions, we're not your typical collections company. With over 2,000 employees worldwide, we've built a culture of growth, respect, and opportunity. When you join our team, you're not just starting a job - you're launching a career.
Highlights you'll enjoy right away:
* No weekends ever - enjoy your work-life balance
* Uncapped monthly bonuses - Our new reps are earning an average of $1,000 in bonuses within their first six months.
* 4 weeks of paid training - no experience? No problem
* Medical, Dental, Vision - start soon after you do!
* 401(k), Paid Time Off, & 9 Paid Holidays
* Free breakfast daily & fresh fruit options
* $1,200 referral bonus - Who doesn't want to work with their friend?
The Role - Customer Relationship Manager
As a Customer Relationship Manager (CRM), you'll be the problem-solver and guide for customers working through financial challenges. You'll:
* Build rapport and negotiate solutions that work for both the customer and company
* Work in a goal-driven environment (with big bonus potential)
* Gain hands-on experience that opens doors to leadership and advancement opportunities
What are we looking for?
* Strong communication skills - confident, clear, and persuasive
* Goal driven, KPIs, or deadlines (sales, retail, call centers, hospitality all count!)
* Empathy, professionalism, and resilience
* A competitive spirit - you love hitting goals and being rewarded for it
No collections experience required - we'll train you to succeed.
Ready to Join Us?
If you're motivated, competitive, and looking for stability with real career growth, we'd love to meet you.
Apply today and start building your future with Credit Corp Solutions!
$72k-107k yearly est. 13d ago
Customer Relationship Manager - Draper
Creditcorp
Team manager job in Draper, UT
Why You'll Love Working Here
Who wants to make some good money? At Credit Corp Solutions, we're not your typical collections company. With over 2,000 employees worldwide, we've built a culture of growth, respect, and opportunity. When you join our team, you're not just starting a job - you're launching a career.
Highlights you'll enjoy right away:
No weekends ever - enjoy your work-life balance
Uncapped monthly bonuses - Our new reps are earning an average of $1,000 in bonuses within their first six months.
4 weeks of paid training - no experience? No problem
Medical, Dental, Vision - start soon after you do!
401(k), Paid Time Off, & 9 Paid Holidays
Free breakfast daily & fresh fruit options
$1,200 referral bonus - Who doesn't want to work with their friend?
The Role - Customer Relationship Manager
As a Customer Relationship Manager (CRM), you'll be the problem-solver and guide for customers working through financial challenges. You'll:
Build rapport and negotiate solutions that work for both the customer and company
Work in a goal-driven environment (with big bonus potential)
Gain hands-on experience that opens doors to leadership and advancement opportunities
What are we looking for?
Strong communication skills - confident, clear, and persuasive
Goal driven, KPIs, or deadlines (sales, retail, call centers, hospitality all count!)
Empathy, professionalism, and resilience
A competitive spirit - you love hitting goals and being rewarded for it
No collections experience required - we'll train you to succeed.
Ready to Join Us?
If you're motivated, competitive, and looking for stability with real career growth, we'd love to meet you.
Apply today and start building your future with Credit Corp Solutions!
Job Type: Full-time
Benefits:
401(k)
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work Location: In person
$72k-107k yearly est. 12d ago
Dental Office Manager (with Open Dental experience) (Springville)
Professional Dental & Orthodontics
Team manager job in Springville, UT
Professional Dental is now hiring an experienced office manager with +3 years of experience for our Springville office.
The Dental Office Manager is responsible for managing the day-to-day operations of the dental office, including supervising staff, managing patient flow, handling financial and administrative tasks, and ensuring that the office runs smoothly and efficiently.
We at Professional Dental are looking for patient-focused office managers that have the desire and willingness to provide the best possible care to every patient. Being adaptable and a team player will be essential to your work at Professional Dental.
Responsibilities:
Supervise and coordinate the activities of the dental office staff, including receptionists, dental assistants, and hygienists
Manage patient flow and schedule appointments, ensuring that the office runs efficiently and that patients are seen in a timely manner
Handle financial and administrative tasks, such as managing insurance claims and billing, preparing financial reports, and maintaining patient records
Purchase supplies and equipment as needed, and maintain inventory levels
Oversee the maintenance and cleanliness of the office
Communicate with patients and staff, and resolve any issues or concerns that may arise
Implement policies and procedures to ensure compliance with dental regulations and standards
Stay up-to-date on the latest developments in dentistry and office management best practices
Job Requirements:
Bilingual (English and Spanish)
High school diploma or equivalent
+3 years experience working in a dental office, with knowledge of dental terminology and procedures
Experience working with Open Dental
Excellent organizational and communication skills
Ability to manage and supervise staff effectively
Proficiency with computer programs (Office and Open Dental)
Attention to detail
Well-organized and reliable
What We'll Offer You:
Unparalleled support to grow your career
A culture that celebrates success and diversity
$40k-56k yearly est. 60d+ ago
Alumni Relations Manager
Rmucrc
Team manager job in Provo, UT
This is an on-site, full-time position (40 hours per week), and includes eligibility for all RMU benefits, including health, dental, vision, life insurance, short- and long-term disability, 401(k), and more. In addition, this position receives 17 paid holidays annually, 3 paid floating holidays annually, and accrual of paid vacation and paid sick time.
Reporting Relationships
Position Reports to Director of Communications
Positions Supervised: None
Purpose
The Alumni Relations Manager is responsible for building affinity and enhancing relationships between the University and its alumni. This position provides leadership for the alumni relations program that complements and supports the mission of the University. The Alumni Relations Manager will strategically engage alumni into the University while managing programs and activities that provide tangible benefits to alumni and students. This position is responsible for implementing creative and meaningful alumni outreach strategies that have a major impact university-wide.
Essential Functions & Responsibilities
Alumni Relations
Steward over all communications with alumni.
Lead assessment and continuous improvement efforts associated with alumni relations, including surveying andassessing.
Plan and coordinate alumni relations presence atuniversitycommencement ceremonies, orientations, and other related events.
Create and implement a consistent communication strategy with alumni (monthly newsletters, develop LinkedInstrategy.)
Order university alumni swag and promotional giveaways.
Manage plans and expenditures in alignment with the alumni relations budget to ensure fiscal accountability.
Oversee alumni and student mentorship programs and coordinate with Student Affairs on student-alumni support strategies.
Oversee planning and execution of various alumni programs, working with internal and external partners,promoting tostudents and alumni, etc.
Meet with RMU stakeholders on a regular basis to learn about any notable alumni research, achievements, or endeavors.
Alumni Association
Enhance the role of the Alumni Association in promoting lifelong relationships with the University and supporting alumni needs.
Serve as the University liaison to the Alumni Association Board, including reviewing and updating bylaws, engaging with the board, appointing new board members, and communicating between the Board and the University.
Coordinate and attend all alumni events (e.g.,logistics, branding, travel, budget management).
Manage the marketing, promotion, nomination,selection, notification, and presentation of annual alumni awards.
Coordinate the process for awarding alumni-funded student scholarships.
Fundraising
In coordination with the RMU Foundation, oversee the alumni fund and coordinate fundraising efforts of the Alumni Association Board.
Lead alumni fundraising efforts, including the execution of strategic tactics, project management, meeting goals and expectations, and marketing and promotion.
Develop new strategies and ideas to raise money on behalf of the Alumni Association.
Provide engaging and meaningful events that inspire philanthropy.
Marketing & Communications
Collaborate with UMC team members to develop alumni story content for the blog, news articles, video highlights, and social media.
Manage marketing and communication efforts to share alumni news, information, upcoming events, and services. (ie. monthly newsletters, targetedemailsandsurveys.)
Provide exceptional customer experience to alumni and others.
Maintain and update alumni contact information in the student information system in coordination with the Registrar's Office, as well as newsletter lists, etc.
Maintain and update alumni web pages.
Manage alumni social mediaaccount.
Other Duties as Assigned
Manage alumni customer relationship management (CRM)system.
Serve on relevant university committees.
Travel required.
Working Requirements & Conditions
Education/Certification:
Bachelor's degree required.
Required Knowledge:
Knowledge of alumni relations best practices, proven strategies, and engagement tactics.
Experience Preferred:
2-3 years of alumni relations experience.
Skills/Abilities
Strong oral and written communication abilities.
Strong interpersonal skills and the ability to work effectively with a wide range of constituents
Ability to lead and train staff and/or students
Ability to plan and implement promotional programs
Ability to plan, organize, and facilitate a range of special events
Strong database management skills and ability to produce detailed reports
Solid analytical and technical skills.
Ability to use related hardware and software (e.g., Adobe Creative Suite, Google Suite, databases).
Physical Activities and Requirements of this Position:
Finger dexterity:
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Talking:
Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
Average Hearing:
Able to hear average or normal conversations and receive ordinary information
Average Visual Abilities:
Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery
Physical Strength:
Sedentary work. Sitting most of the time. Exerts up to 10 lbs. of force occasionally (Almost all office jobs)
Working Conditions
None:
No hazardous or significantly unpleasant conditions (Such as in a typical office)
Mental Activities and Requirements:
Reasoning Ability:
Ability to deal with a variety of variables under only limited standardization
Able to interpret various instructions
Mathematics Ability:
Ability to perform basic math skills, use decimals to compute ratios and percentages, and draw and interpret graphs
Language Ability:
Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias; Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar
Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent); and variation in word order using present, perfect, and future tenses
Intent and Function of s
s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed s are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. RMUoHP maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Rocky Mountain University is an Equal Opportunity Employer.
$49k-74k yearly est. Auto-Apply 40d ago
Call Center Supervisor
Serenity Mental Health Centers 3.7
Team manager job in Provo, UT
Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.
If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.
No Healthcare Experience? We've Got You.
We're not hiring for medical know-how - we're hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you'll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we'll teach you the rest.
The Role: Call Center Supervisor | Provo, UT
You'll guide a team that's all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you'll set the tone and keep the flow calm, professional, and productive.
What You'll Be Doing:
Lead a team that brings calm, concierge-level care
Coach with heart-accountability, feedback, support, growth
Handle tough calls with grace and a focus on solutions
Use data and performance metrics to level up service
Keep standards high and the patient experience world-class
What You Need:
Minimum 1 year experience as a customer service supervisor
Background in call center environment is ideal
Passion for helping patients and developing teammates
Attention to detail and proven track record of achieving performance metrics
Clear, confident communication
Calm under pressure, quick with smart decisions
Adaptable and driven by results
Why You'll Love It:
Build your skills in an environment driven by excellence
Competitive pay based on experience
Fast-growing company = big opportunities for career progression
Luxe-level benefits: We cover 90% of medical, dental & vision
401(k) - because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Bring your crew: referral bonuses when you refer great people
Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
$30k-37k yearly est. Auto-Apply 54d ago
Office Manager at Red Rock Orthodontics
Red Rock Orthodontics 3.7
Team manager job in Spanish Fork, UT
Full-time Description
Red Rock Orthodontics is a friendly, patient-centered orthodontic practice serving the Spanish Fork and Payson communities. We combine advanced technology with a warm, personalized approach to create confident smiles for patients of all ages. Our team values positivity, communication, and excellent service, and we're excited to welcome an Office Manager who can help lead our growing practice with professionalism and heart.
Requirements
Key Responsibilities:
Lead and support the front office and clinical team to ensure smooth daily operations
Oversee scheduling, patient flow, and appointment optimization
Manage practice financials, including payment collection, insurance coordination, and reporting
Maintain high standards for patient experience and customer service
Drive team communication, accountability, and alignment with practice goals
Conduct performance check-ins, onboarding, and team training
Ensure compliance with office policies, safety protocols, and industry standards
Collaborate closely with the doctor and leadership to support practice growth and efficiency
Qualifications:
3-5 years of management experience required
Dental or orthodontic experience preferred but not required
Strong leadership and communication skills
Ability to coach, motivate, and develop team members
High attention to detail; excellent organizational skills
Comfortable with multitasking and prioritizing in a fast-paced environment
Customer-service mindset with a warm, professional demeanor
Proficiency with scheduling systems, office software, and administrative tasks
$27k-37k yearly est. 23d ago
Door to Door Team Lead/ Manager
Shift-Actions, Perspective, Future
Team manager job in Provo, UT
Job Description This job is for experienced door to door managers, or team leaders. The job consists or hiring a direct downline is which you would be responsible to train and mentor reps. Also expected to join leadership calls and help maintain and create an exciting and hard working culture. Opportunity for growth into Partnerships and divisional roles as well.
Responsibilities & Expectations
Develop, refine and master sales skills in order to generate revenue
Learn how to effectively use sales technologies such as CRM's
Successfully engage with clients and provide necessary support for success
Promote like-minded success through friendly competition and growth mindset training
Be coachable
Promote positivity and creative thinking in order to help your team's sales and customer service processes
Demonstrate learned sales skills and abilities
Qualifications & Skills
Verbal communication
Organization
Scheduling
Time management
Professionalism
Customer focus
Earnings & Company Benefits
Managers earnings will depend or recruiting and downline efforts. Avg range is ($50,000-200,000)
Multiple extra bonuses, competitions, incentives/prizes and opportunities are available
Opportunity for free housing/furniture set up for managers based on revenue
Networking
Potential Partnership routes and Divisional roles
The opportunity to network with like-minded Individual's from all over the country!
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$54k-99k yearly est. 14d ago
Seasonal Call Center Supervisor
Education Works 3.8
Team manager job in Salt Lake City, UT
Seasonal | Expected through April 30, 2026 Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you'll lead and develop a high-performing team of student customer service agents while partnering closely with Intuit to deliver exceptional customer experiences.
This is a hands-on leadership role where you'll make a real impact-supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.Roles and Responsibilities
Lead & Coach:
Lead and support a team of 20-25 student call center agents
Conduct regular 1:1 coaching sessions focused on performance, development, and engagement
Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals
Identify skill gaps and partner with training and leadership teams to strengthen performance
Operational Excellence:
Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed
Partner with Workforce Management and Operations to ensure proper staffing and coverage
Ensure required training and continuous learning modules are completed on time
Uphold Intuit and EAW policies, standards, and compliance expectations
Customer & Client Support:
Handle escalated customer concerns with professionalism and care
Serve as a key liaison between agents, leadership, and clients to ensure alignment
Participate in weekly and monthly business reviews, sharing insights on team performance and trends
Escalate systemic issues and recommend process improvements when appropriate
Culture & Engagement:
Foster an inclusive, supportive team environment that balances accountability with recognition
Model professionalism, integrity, and a growth mindset
Support agent success through motivation, recognition, and clear expectations
What We're Looking For
Required Qualifications:
Associate or Bachelor's degree
3+ years of experience in a call center or customer service environment
Experience coaching, leading, or supervising others
Proven ability to handle customer escalations effectively
Strong communication, organization, and time-management skills
Comfort working in a fast-paced, metrics-driven environment
Proficiency with Microsoft Office and basic reporting tools
High level of professionalism and discretion with confidential information
Preferred Traits:
A passion for coaching and developing others
Strong problem-solving and analytical skills
Ability to multitask and adapt in a dynamic environment
Openness to feedback and continuous improvement
Why Join Us?
Develop your leadership skills in a real-world supervisory role
Gain experience working with a well-known client (Intuit)
Make a meaningful impact on student employee success
Be part of a supportive, collaborative team culture
Build experience that strengthens your future career opportunities
AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT:
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
$29k-36k yearly est. Auto-Apply 41d ago
Contact Center Supervisor - SME
ASM Research, An Accenture Federal Services Company
Team manager job in Salt Lake City, UT
Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to train, coach, counsel, and evaluate the performance of direct reports. Guides direct reports to effectively handle and manage high-risk calls with professionalism and in accordance with established protocols. Maintains the highest degree of sensitivity, compassion, and respect for Service members and their families.
+ Hires, trains, coaches, counsels, and evaluates the performance of direct reports
+ Ensures performance guarantees are met or exceeded. Interfaces with external and internal customers to ensure optimal efficiency of service
+ Acts as a liaison with internal departments. Assists in the development and implementation of policies and procedures
+ Facilitates and participates in staff training
+ Participates in staff meetings and clinical conferences
+ Supports quality and risk management to meet call center target metrics
+ Ensures complete and accurate documentation in case management system (CMS)
+ Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations
+ Demonstrates understanding of military culture and addresses Service members by their rank, thanks Service members and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions
+ Follows established protocols and completes all annual compliance requirements such as External Certification Authority (ECA) renewal as well as annual training such as Cyber Awareness and PII to ensure access to the CMS system is maintained
**Minimum Qualifications**
+ Master's degree in social work and Family Therapy, Counseling, or other human services field
+ Unrestricted state Licensure to practice independently (LCSW, LPC, LMFT) required. Certified Employee Assistance Professional (CEAP) preferred.
+ Minimum 3 years post-graduate work experience in counseling, social work, and mental health services plus additional minimum of 3 years' experience in supervisory or leadership position. Prior experience working with military and/or Veterans populations preferred. Military spouse or family member experience in a military community highly desirable
**Other Job Specific Skills**
+ Must be a U.S. Citizen
+ Knowledge of mandated procedures for child and elder abuse situations
+ Familiarity in core services areas of child development, parenting, adoption, education, and service for older adults
+ Exceptional written and verbal communication skills
+ Strong MS Office skills (Word, Excel, PowerPoint) and ability to type 50 wpm
+ Excellent organization and time management skills
+ Comply with all HIPAA regulations
+ Ability to obtain a Public Trust clearance
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
**Physical Requirements**
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$62,200 - $96,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$62.2k-96k yearly 60d+ ago
Center Supervisor- Technical Consultant
Biolife 4.0
Team manager job in American Fork, UT
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Qualification for this role include one of the following:
* Bachelor's degree in Hard Science and 2 years of Lab Experience
* Associate's degree in Medical Laboratory Technology or similar with 4 years of Lab Experience
* 48 Semester hours of Hard Science or Medical Laboratory Science course work with 2 years of Lab Experience
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
How you will contribute:
You will oversee employee performance and scheduling
You will lead Inventory Control efforts and lead in operational efforts
You will work with donors to resolve concerns
You will analyze opportunities specific to non-conforming events
You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas.
You will foster teamwork, communicate and resolve conflicts.
What you bring to Takeda:
High school diploma or equivalent
Cardiopulmonary Resuscitation (CPR) and AED certification
Frequent bending and reaching
Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds
Fine motor coordination, depth perception, and ability to monitor equipment from a distance
Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - UT - American Fork
U.S. Hourly Wage Range:
$22.19 - $30.51
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - UT - American Fork
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
No
$22.2-30.5 hourly 50d ago
Office Manager
Firstservice Corporation 3.9
Team manager job in Salt Lake City, UT
Benefits: * Competitive salary * Paid time off * Training & development Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.
As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.
Office Manager Perks and Benefits:
* No experience is required, but 1-3 years of experience is preferred.
* Paid training.
* Full-time
* Annual company convention (determined by the owner and local structure goals)
* Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).
Office Manager Responsibilities:
Customer Management
* Develop trust with customers by living our Core Values all day and every day.
* Creating raving fans by providing extra-mile service
* As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
* Follow up on open proposals as needed.
* Keep the showroom and office organized and presentable.
* Assist in the development, management & delivery of local marketing tactics.
* Resolve customer conflicts.
Marketing
* Ensure customers feel cared for by taking pride in what you do-providing extra-mile service by going above and beyond expectations.
* Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
* Support and participate in home shows.
* Support and implement local marketing efforts as needed.
Operations (Production)
* Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
* Order all products needed for jobs accurately and follow up on delivery.
* Schedule the job to meet the schedule of customer and installers.
* Communicate with installers and customers on start dates and times.
* Update the customer with ongoing details of installation and job progress.
* Discuss and obtain written permission for any changes in contracted work.
* Confirm scope of work and compensation with installers prior to start of job.
* Update Salesforce/production board daily with status of job and upcoming schedule.
Financials
* As a job is landed and produced, complete the job costing form with the pertinent details.
* Accurately update QuickBooks daily for all income and expenses.
* Track, prepare, and manage timely payment of business-related expenses.
Continuous Improvement
* Attend weekly meetings with the owner at scheduled times.
* Submit the GS&R Prep form weekly via email.
* Work weekly and monthly to meet goals.
* Be available to attend training seminars at the owner's discretion.
* Make decisions and act in accordance with Floor Coverings International's core values and mission.
Office Manager Qualifications:
* Excellent customer service skills
* Strong communication skills, particularly over the phone.
* Organized, detail-oriented, and able to multi-task.
* Experienced in bookkeeping using QuickBooks is a plus.
* Able to work independently without supervision.
Apply today!
$39k-56k yearly est. 60d+ ago
Office Manager
Arcadia Counseling
Team manager job in Lehi, UT
🏢 Clinic: Arcadia Counseling 🕒 Job Type: Full-Time | On-Site | Monday-Friday
About Us
Arcadia Counseling is an expanding outpatient behavioral health practice with clinics in Sandy, Lehi, and Lindon. We provide individual, couples, and family counseling for a wide range of issues including depression, anxiety, trauma, suicidal ideation, and relationship challenges. Our mission is to foster a warm, supportive environment for both our clients and our team.
As we continue to grow, we are seeking a dependable, organized, and compassionate Office Manager to oversee the daily operations and performance of our Lehi clinic.
Position Summary
The Office Manager is a key member of our administrative leadership team. This role manages the front desk and administrative staff, supports approximately 25 clinicians, and ensures smooth day-to-day operations. The Office Manager works closely with the Practice Manager and Clinical Directors to support both staff and clients.
Strong proficiency in Microsoft Office and/or Google Workspace is critical for success in this role-from managing schedules, documents, and reports to maintaining efficient workflows across the team.
Key Responsibilities
Staff Leadership & Training
Interview, hire, train, and support office staff
Train new hires to ensure operational policies and procedures are followed
Manage performance of administrative staff (5-10 team members), including coaching, improvement plans, and termination when necessary
Coordinate front desk work schedules and approve time-off requests
Provide direct support at the front desk when needed
Hold staff compassionately accountable to performance expectations
Clinic Operations & Administration
Manage front-desk operations including calls, emails, and client check-in/out
Support a team of ~25 clinicians with scheduling, communication, and operational needs
Oversee billing, collections, and insurance verification processes
Maintain accurate and confidential client records in compliance with HIPAA
Ensure office cleanliness, organization, and professional presentation
Monitor office supplies and facility maintenance
Provide timely responses to concerns raised by clients and employees
Ensure staff compliance with company policies and procedures
Generate, format, and distribute monthly operational and performance reports using Microsoft Office or Google Workspace
Report clinic updates and performance back to upper management
Process, Marketing & Technical Support
Collaborate with the Practice Manager on workflow improvements and process efficiency
Execute clinic marketing activities such as posting updates, maintaining social media, and coordinating community outreach
Provide basic technical support and coordination with IT vendors
Qualifications
High proficiency in Microsoft Office and/or Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides, Outlook/Gmail, Drive/SharePoint)
2+ years proven work experience as a leader in a mental health or healthcare environment
Experience managing direct reports and leading teams
Strong knowledge of EHR systems (e.g., SimplePractice, TherapyNotes)
Familiarity with insurance billing and credentialing processes
Excellent organizational and multitasking skills
Compassionate, professional demeanor with strong interpersonal skills
Understanding of HIPAA and confidentiality practices
Bachelor's degree in Business, Healthcare Administration, or related field preferred, but not required
What We Offer
💰 Pay: $50,000 - $60,000 per year (based on experience)
401(k) + 401(k) matching
Health, dental, and vision insurance options
Paid time off and holidays
Professional development assistance
A supportive, mission-driven work environment
$50k-60k yearly Auto-Apply 60d+ ago
Office Manager - Graduate Studies (part-time/28 hrs per week)
Brigham Young University 4.1
Team manager job in Provo, UT
Why Work at BYU As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life."
Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work.
Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.
Job Description
Office Manager - part-time (28 hrs per week)
This is a great office-based, part-time position with a flexible schedule that reports directly to an assistant dean in BYU Graduate Studies. You will work closely with the staff and student employees in Graduate Studies, while also regularly coordinating with departments and staff all across campus. We work together as a team to provide excellent support and elevated service to both the graduate students and graduate programs here at BYU.
What you will be doing in this position
Office Management
* Oversee the day-to-day functions of the BYU Graduate Studies office, including the reception desk, purchasing supplies, and coordinating building maintenance and cleaning.
* Direct office procedures and related projects, manage internal office communications such as staff calendars and listservs, and handle Graduate Studies purchase cards.
* Coordinate a wide range of ongoing and yearly office projects, conduct annual building and key audits, and process facility service requests and work orders for our office.
Office Support
* Coordinate the scheduling, planning, food ordering, and execution of all workshops and events, while also supporting listserv communications, publication schedules, and website updates.
* Support office purchasing, process vendor payments, ensure compliance with university forms, and coordinate the filing and review of purchase receipts and other procedural documents.
* Supervise annual audits of departmental websites and communications for accuracy, maintain key procedure manuals, and represent the department as needed on university committees.
Student Employee Management
* Supervise the student assistant office manager(s) and front desk student employees, including on Workday procedures and safety protocols, and plan activities to promote a positive team environment.
* Manage the hiring and onboarding processes for student office specialists, including recruiting, interviewing, hiring, coordinating system access, facilitating training, and conducting performance evaluations.
* Plan and distribute student work schedules, approve timecard entries and time-off requests in Workday, and maintain compliance documentation such as the Graduate Studies student employee handbook.
Reception Desk Process Management
* Serve as the primary contact for university applicants, enrolled graduate students, and campus employees via phone and email, resolving issues and ensuring that accurate information is provided about the application process.
* Manage the scheduling of front desk student employees, continually train staff on office systems (AIM, imaging, etc.) and professional etiquette, and maintain training manuals while monitoring the accuracy of regular reports.
* Manage, grant, verify, and remove access for all university graduate department personnel across various systems and listservs, keeping necessary info private, ensuring data security, and maintaining accurate access records.
Student Assistant Managers Oversight
* Act as a central point of contact for staff errands, supply vendors, and general inquiries, while assisting with the planning and execution of meetings, workshops, and office events, including note-taking and material preparation.
* Oversee office supplies and inventory management, coordinate the creation and distribution of staff schedules and calendars, and assist our Graduate Student Society (GSS) with communication and graduate student events.
* Assist with the training, orientation, and paperwork for new student employees in BYU Graduate Studies, manage personnel change forms and system access lists, and ensure proper safety training for office equipment usage.
Event Management
* Manage the end-to-end execution of events, including scheduling facilities, ordering food and equipment, preparing room setups, creating staff schedules, and handling post-event communication and distribution of materials.
* Oversee office presentation through holiday decorations and event shopping, while also managing ancillary logistics such as ordering linens, distributing official correspondence, and maintaining cleaning supplies for the office.
What qualifies you for this role
Education / Experience
* Required: 2 or more years of experience as an office manager or in a similar position.
* Required: 1 or more years of experience with event planning, hosting, and management.
* Preferred: Associate's or bachelor's degree.
Required Skills / Attributes
* Time management.
* Problem solving.
* Interpersonal skills.
* Teamwork focus.
* Taking initiative.
* Following through.
* Continuous learner.
* Two-way communication.
* Strong commitment to student success.
* Belief in the value of higher education.
* Must be able to work outdoors in heat or cold during certain events.
* Must be able to lift and carry items (approx. 25-30 pounds) for short distances.
* Must be able to drive university vehicles (large vans and golf carts).
* Occasional work outside of normal work hours is required during some events.
* General computer skills including email, websites, and Microsoft Office.
What we offer in return
This position comes with fantastic benefits, including:
* 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
* Employee assistance program, available to the employee and all members of their household
* May be eligible for tuition benefits after two years
* Access to athletic facilities
* Access to the library
* Free on-campus parking
* Free UTA passes for employees, spouses, and qualified dependents
* Discounts at the BYU Store and for many events at BYU
Pay Grade: 48
Typical Starting Pay: $20.50-$26.50
If the job has a post-end date, the last day to apply is the day before. If the job doesn't have a post-end date, the job could close at any time on any day
Required Documents:
All Staff positions require a resume.
Refer to the Job Posting for any additional required documents.
Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.
Brigham Young University is an equal opportunity employer, including disability and protected veteran status.
Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
$20.5-26.5 hourly 26d ago
Contact Center Concierge I
Fashionphile 3.9
Team manager job in Lehi, UT
FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you. About the Opportunity We're looking for a Client Concierge (CC) to join us in our Lehi, Utah office. This role is 100% onsite and is dedicated to delivering a premium, personalized experience to our clients, serving as a key point of contact for complex inquiries related to luxury resale, authentication, pricing and company policies. Through thoughtful communication and expert service, the Client Concierge plays a vital role in enhancing client satisfaction and elevating the overall FASHIONPHILE experience.
Deliver exemplary service by anticipating client needs, educating, advising, and problem-solving with clients on our offerings, policies, and the luxury resale market.
Handling inbound (95%) and outbound (5%) customer interactions via phone, chat, and email, delivering luxury-level support.
De-escalating dissatisfied customers professionally while offering solutions and support.
Collaborate with various internal teams to ensure a seamless and sophisticated client experience reflective of the FASHIONPHILE brand and evolving service offerings
Document client interactions with precision, contributing to our database and helping refine our client experience strategy.
Maintain strong client relationships by offering expert product advice and fashion trend insights via site chat, video chat, text, email, and phone. Personalize service through follow-ups, thoughtful notes, and tracking client needs.
Conduct client outreach in support of our Save-a-Sale program, Partner Program, and other client retention and Loyalty-based initiatives.
Acting as a brand ambassador, ensuring every interaction reflects FASHIONPHILE's luxury and re-commerce values.
What We're Looking For
A customer-first mindset with strong understanding of luxury service expectations.
Excellent verbal and written communication skills, with the ability to explain complex topics clearly and professionally.
A team player who values collaboration, but is also comfortable working independently.
Ability to multitask, prioritize and manage time effectively
Individuals who are open to receiving feedback and are always willing to learn
Strong proficiency in working with e-commerce platforms and navigating websites
Ability to de-escalate, demonstrate discretion,and resolve stressful situations, maintaining a calm and professional demeanor with frustrated customers.
Ability to work on-site with flexible shifts, including weekends, holidays, and evenings.
Nice to Have: Prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools.
Nice to Have: Experience in luxury customer service, e-commerce, or high-end retail.
What We Offer
Medical, Dental and Vision Coverage
FSA options for Medical, Dependent Care & Commuter Benefits
Paid Time off, Paid Sick Time, and Paid Holidays
401(k) with generous match program
Free Life Insurance and AD&D
Long Term Disability Insurance
Employee Discount
Pay Rate: This position begins at $20.00/HR for all New Hires into FASHIONPHILE's Lehi, Utah location. Every Employee will have the opportunity for continued promotional opportunities as you grow with the department and with the company.
FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].
$20 hourly Auto-Apply 16d ago
Supervisor, Support Services
University of Utah Health
Team manager job in Salt Lake City, UT
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the environment of the facility. Staff has minimal or no interaction with the patient/family during their visit and has no involvement in the coordination of medical treatment. Staff is tasked with materials management and/or maintenance of the overall conditions of the assigned facility. This position is not responsible for providing clinical patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Hurry and apply today! Submit your application with an updated resume online at employment.utah.edu
You must upload the most recent updated resume, including all your work history and experience, to be considered.
Please provide five professional references with an email and phone number on your submitted resume or as requested through the skill survey assessment.
University of Utah Health offers fantastic career opportunities, pay, and healthcare benefits from day one! We also offer a 401 K retirement plan and a work environment that values dedication, learning, and a work-life balance. Join our team! uofuhealth.org/jobfairs.
Please check your email for any updates on this job!
Responsibilities
Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution.
Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
Evaluates job performance to ensure department job standards are being maintained.
Resolves problems, provides support, and expedites service to hospital departments.
Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy.
Maintains department records and prepares monthly reports.
Monitors, orders and maintains stock of department supplies and equipment.
Participates in hospital committees and meetings, as assigned.
May assist in budget preparation.
Performs additional duties of the department, as assigned.
Knowledge / Skills / Abilities
Ability to work flexible hours, including weekends and holidays.
Ability to quickly learn new procedures and processes.
Ability to prioritize and multi-task in a fast paced environment.
Ability to develop relationships with patients, guests, and co-workers.
Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
Demonstrated organization, human relations, and effective communication skills.
Qualifications QualificationsRequired
Associate's degree in a related field, or the equivalency.
One (1) year of experience in a related area.
Depending upon department of hire, a valid, State of Utah Driver's License may be required.
Depending upon department of hire, a valid CDL license with HAZMAT endorsement may be required.
Qualifications (Preferred) Preferred
One (1) year of experience in a supervisory capacity.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another.
We are University of Utah Health. healthcare.utah.edu
Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
$45k-72k yearly est. Auto-Apply 18d ago
Customer Experience Supervisor
Audio Enhancement 3.1
Team manager job in West Jordan, UT
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers' expectations, and build success through partnership, friendship, and trust-with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we're looking for "lifers"-members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.
The Customer Experience Supervisor provides leadership, coaching, and operational oversight for the Sales Liaison Team and Customer Experience Specialists. This role ensures customers receive exceptional service, consistent communication, and high-quality support throughout their lifecycle. The Supervisor partners closely with Sales to strengthen customer relationships, coordinate site visits, support demonstrations and trainings, and ensure AE solutions are positioned for long-term satisfaction and expansion. The role drives execution excellence, fosters strong internal collaboration, and ensures both teams deliver a seamless, customer-obsessed experience that supports retention, adoption, and revenue growth.
Duties Include:
* Provide regular supervision and coaching for Sales Liaisons and Customer Experience Specialists
* Maintain clear expectations for customer communication, responsiveness, professionalism, and delivery of on-site/virtual support
* Facilitate skill-building in areas such as customer engagement, relationship management, product knowledge, and professional presentation
* Foster a collaborative, positive, and high-accountability team culture aligned to Audio Enhancement's values and department goals
* Serve as the point of escalation for customer issues arising from either team
* Collaborate with the Customer Success Manager to address complex challenges or recurring themes.
* Monitor weekly reports and schedules
* Assist with monthly KPI meetings
* Provide regular updates to leadership on team performance, customer issues, risks, and opportunities
* Continue to support customers in your territory as needed
Requirements
* Must have been a Sales Liaison or a Customer Experience Specialist for at least one year.
Compensation and Benefits:
Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, matching 401k.
To learn more about Audio Enhancement, visit ************************
For quick inquiries, contact *****************************
$25k-41k yearly est. 18d ago
Office Manager
Midvale 3.4
Team manager job in Midvale, UT
Benefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Looking for a self-motivated and dedicated individual to be an office manager for Glass Doctor Auto of Midvale. Experience preferred but not required.
SALARY
$40,000 - $50,000 a year with bonuses and commissions
STATEMENT OF DUTIES
Primary Function
Is responsible for maintaining the safe, neat, clean, efficient, and professional operation of the office.
Specific Duties
Building company culture with Glass Doctor core values
Working directly with customers
Coordinating between installers and customers
Scheduling customers for service
Resolving concerns and issues
Maintaining office organization and cleanliness
Training new and existing staff
Following procedures and establishing new policies
Qualifications
Must be self-motivated, energetic and results oriented with a high level of work intensity and a bias for action.
Must be able to lead by example.
High school graduate.
Computer literate and working knowledge of word processing, business software and spreadsheet applications.
Personality suitable to communication effectively with customers and fellow employees.
Ability to provide technical and training guidance to less experienced employees.
Ability to give directions in assisting employees in a non-threatening and nonconfrontational manner.
High degree of self-confidence.
Driven to provide the highest level of customer service and satisfaction.
Ability to listen and follow directions to perform job duties without being argumentative or disruptive.
Ability to think in a logical and progressive manner.
Ability to effectively manage a variety of situations on a day-to-day basis.
Ability to write effective business correspondence.
Good communication and interpersonal skills which are particularly well suited to working with a variety of situations and employees.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Accustomed to working in fast moving environments requiring timely attention to details as well as unpredictable and changing conditions.
Proven track record as a team member and effective communicator. Professional appearance and personality.
Good organizational and time management skills to insure scheduled deadlines are met. Compensation: $40,000.00 - $50,000.00 per year
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
How much does a team manager earn in Spanish Fork, UT?
The average team manager in Spanish Fork, UT earns between $31,000 and $125,000 annually. This compares to the national average team manager range of $44,000 to $152,000.