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The differences between technical service representatives and business representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a business representative. Additionally, a business representative has an average salary of $51,604, which is higher than the $46,883 average annual salary of a technical service representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a business representative are customer service, patients, and powerpoint.
| Technical Service Representative | Business Representative | |
| Yearly salary | $46,883 | $51,604 |
| Hourly rate | $22.54 | $24.81 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 197,264 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Typically working as a member of a company's sales team, a business representative offers products and services to customers through appointments or calls and correspondence, securing sales and customer satisfaction. Among their responsibilities include answering inquiries, processing payments, assisting clients in filling out forms, negotiating contracts, developing sales strategies, researching new business and client opportunities, and producing sales reports. Furthermore, as a business representative, it is essential to have a great understanding of the company's vision and mission, including its policies and regulations.
Technical service representatives and business representatives have different pay scales, as shown below.
| Technical Service Representative | Business Representative | |
| Average salary | $46,883 | $51,604 |
| Salary range | Between $28,000 And $78,000 | Between $36,000 And $73,000 |
| Highest paying City | Los Angeles, CA | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | Quaker Houghton | Marathon Oil |
| Best paying industry | Technology | Finance |
There are a few differences between a technical service representative and a business representative in terms of educational background:
| Technical Service Representative | Business Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and business representatives' demographics:
| Technical Service Representative | Business Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 45.5% Female, 54.5% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |