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The differences between technical service representatives and consumer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a consumer sales representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $38,514 average annual salary of a consumer sales representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a consumer sales representative are broadband, product knowledge, and inbound calls.
| Technical Service Representative | Consumer Sales Representative | |
| Yearly salary | $46,883 | $38,514 |
| Hourly rate | $22.54 | $18.52 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 216,394 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 57% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Customer sales representatives' primary role is to present their employer's offerings to potential buyers. They may work out of an office, travel to conferences where their offerings might be suitable to attendees. It is their responsibility as customer sales representatives to get people to buy physical items, such as cars, new windows for their home, and skincare products. They perform a variety of tasks promoting their employer's offerings, sell policies for insurance companies, promote bundle deals for telecommunication industries, gym membership plans, and persuade parents to let their children join the tutoring system.
Technical service representatives and consumer sales representatives have different pay scales, as shown below.
| Technical Service Representative | Consumer Sales Representative | |
| Average salary | $46,883 | $38,514 |
| Salary range | Between $28,000 And $78,000 | Between $21,000 And $67,000 |
| Highest paying City | Los Angeles, CA | - |
| Highest paying state | New York | - |
| Best paying company | Quaker Houghton | - |
| Best paying industry | Technology | - |
There are a few differences between a technical service representative and a consumer sales representative in terms of educational background:
| Technical Service Representative | Consumer Sales Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and consumer sales representatives' demographics:
| Technical Service Representative | Consumer Sales Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 19.4% Asian, 6.8% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |