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The differences between technical service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a customer service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Technical Service Representative | Customer Service Representative | |
| Yearly salary | $46,883 | $32,260 |
| Hourly rate | $22.54 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Technical service representatives and customer service representatives have different pay scales, as shown below.
| Technical Service Representative | Customer Service Representative | |
| Average salary | $46,883 | $32,260 |
| Salary range | Between $28,000 And $78,000 | Between $25,000 And $41,000 |
| Highest paying City | Los Angeles, CA | Des Moines, WA |
| Highest paying state | New York | Washington |
| Best paying company | Quaker Houghton | Oracle |
| Best paying industry | Technology | Insurance |
There are a few differences between a technical service representative and a customer service representative in terms of educational background:
| Technical Service Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and customer service representatives' demographics:
| Technical Service Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |