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The differences between technical service representatives and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a technical service representative and a customer service technician. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $36,757 average annual salary of a customer service technician.
The top three skills for a technical service representative include customer satisfaction, switches and LAN. The most important skills for a customer service technician are basic math, math, and pathogens.
| Technical Service Representative | Customer Service Technician | |
| Yearly salary | $46,883 | $36,757 |
| Hourly rate | $22.54 | $17.67 |
| Growth rate | -4% | -4% |
| Number of jobs | 247,265 | 282,953 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Technical service representatives and customer service technicians have different pay scales, as shown below.
| Technical Service Representative | Customer Service Technician | |
| Average salary | $46,883 | $36,757 |
| Salary range | Between $28,000 And $78,000 | Between $27,000 And $49,000 |
| Highest paying City | Los Angeles, CA | Newark, DE |
| Highest paying state | New York | Massachusetts |
| Best paying company | Quaker Houghton | GAVS Technologies |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a technical service representative and a customer service technician in terms of educational background:
| Technical Service Representative | Customer Service Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between technical service representatives' and customer service technicians' demographics:
| Technical Service Representative | Customer Service Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |