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The differences between technical support assistants and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support assistant and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $44,005 average annual salary of a technical support assistant.
The top three skills for a technical support assistant include troubleshoot, phone calls and data entry. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Technical Support Assistant | Technician Support Tier | |
| Yearly salary | $44,005 | $54,889 |
| Hourly rate | $21.16 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 153,404 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical support assistant assists and supports technical staff members in their daily activities. These professionals execute technical support tasks for the client-server. Besides providing technical support for desktop applications, technical support assistants also help technicians resolve and troubleshoot technical issues. Moreover, technical support assistants answer and reply to emails and customer calls concerning their technical problems. They ensure the technical staff follows the required guidelines and procedures and update themselves on the technical aspects' solutions and latest trends.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Technical support assistants and technician support tiers have different pay scales, as shown below.
| Technical Support Assistant | Technician Support Tier | |
| Average salary | $44,005 | $54,889 |
| Salary range | Between $30,000 And $64,000 | Between $38,000 And $78,000 |
| Highest paying City | New York, NY | Benicia, CA |
| Highest paying state | New York | New York |
| Best paying company | Autodesk | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support assistant and a technician support tier in terms of educational background:
| Technical Support Assistant | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support assistants' and technician support tiers' demographics:
| Technical Support Assistant | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.8% Female, 38.2% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 14.6% Asian, 14.4% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |