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The differences between technical support executives and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and an administrative technical support. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Technical Support Executive | Administrative Technical Support | |
| Yearly salary | $89,469 | $46,753 |
| Hourly rate | $43.01 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Technical support executives and administrative technical supports have different pay scales, as shown below.
| Technical Support Executive | Administrative Technical Support | |
| Average salary | $89,469 | $46,753 |
| Salary range | Between $60,000 And $131,000 | Between $29,000 And $75,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | AIG |
| Best paying industry | Telecommunication | - |
There are a few differences between a technical support executive and an administrative technical support in terms of educational background:
| Technical Support Executive | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and administrative technical supports' demographics:
| Technical Support Executive | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |