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The differences between technical support executives and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a desktop support technician. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $41,792 average annual salary of a desktop support technician.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.
| Technical Support Executive | Desktop Support Technician | |
| Yearly salary | $89,469 | $41,792 |
| Hourly rate | $43.01 | $20.09 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 108,944 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.
Technical support executives and desktop support technicians have different pay scales, as shown below.
| Technical Support Executive | Desktop Support Technician | |
| Average salary | $89,469 | $41,792 |
| Salary range | Between $60,000 And $131,000 | Between $32,000 And $54,000 |
| Highest paying City | New York, NY | Philadelphia, PA |
| Highest paying state | New York | Pennsylvania |
| Best paying company | Meta | NTT Data International L.L.C. |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a technical support executive and a desktop support technician in terms of educational background:
| Technical Support Executive | Desktop Support Technician | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 46% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technical support executives' and desktop support technicians' demographics:
| Technical Support Executive | Desktop Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 89.8% Female, 10.2% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |