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The differences between technical support executives and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a network support technician. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $48,622 average annual salary of a network support technician.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a network support technician are troubleshoot, technical support, and customer service.
| Technical Support Executive | Network Support Technician | |
| Yearly salary | $89,469 | $48,622 |
| Hourly rate | $43.01 | $23.38 |
| Growth rate | 10% | 5% |
| Number of jobs | 215,055 | 120,245 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Technical support executives and network support technicians have different pay scales, as shown below.
| Technical Support Executive | Network Support Technician | |
| Average salary | $89,469 | $48,622 |
| Salary range | Between $60,000 And $131,000 | Between $38,000 And $61,000 |
| Highest paying City | New York, NY | Troy, NY |
| Highest paying state | New York | Rhode Island |
| Best paying company | Meta | Microsoft |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical support executive and a network support technician in terms of educational background:
| Technical Support Executive | Network Support Technician | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between technical support executives' and network support technicians' demographics:
| Technical Support Executive | Network Support Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 89.3% Female, 10.7% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |