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The differences between technical support executives and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a technical support coordinator. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $41,092 average annual salary of a technical support coordinator.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.
| Technical Support Executive | Technical Support Coordinator | |
| Yearly salary | $89,469 | $41,092 |
| Hourly rate | $43.01 | $19.76 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 157,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 57% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
A technical support coordinator oversees and coordinates the activities of technical support teams, ensuring clients and staff receive optimal support and service. They typically set objectives and guidelines, establish schedules and action plans, perform audits and assessments, review documentation and client feedback, and conduct research and analysis to develop strategies that will optimize the daily operations of the department. Moreover, as a technical support coordinator, it is essential to lead and encourage teams to reach goals while implementing the company's standards and policies.
Technical support executives and technical support coordinators have different pay scales, as shown below.
| Technical Support Executive | Technical Support Coordinator | |
| Average salary | $89,469 | $41,092 |
| Salary range | Between $60,000 And $131,000 | Between $28,000 And $59,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | Cottage Health |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical support executive and a technical support coordinator in terms of educational background:
| Technical Support Executive | Technical Support Coordinator | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 57% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and technical support coordinators' demographics:
| Technical Support Executive | Technical Support Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 57.1% Female, 42.9% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |