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The differences between technical support executives and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a technical support representative. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Technical Support Executive | Technical Support Representative | |
| Yearly salary | $89,469 | $34,758 |
| Hourly rate | $43.01 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Technical support executives and technical support representatives have different pay scales, as shown below.
| Technical Support Executive | Technical Support Representative | |
| Average salary | $89,469 | $34,758 |
| Salary range | Between $60,000 And $131,000 | Between $27,000 And $44,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Maryland |
| Best paying company | Meta | HP |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical support executive and a technical support representative in terms of educational background:
| Technical Support Executive | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and technical support representatives' demographics:
| Technical Support Executive | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |