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The differences between technical support executives and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $89,469 average annual salary of a technical support executive.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Technical Support Executive | Technical Support Senior Engineer | |
| Yearly salary | $89,469 | $107,429 |
| Hourly rate | $43.01 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Technical support executives and technical support senior engineers have different pay scales, as shown below.
| Technical Support Executive | Technical Support Senior Engineer | |
| Average salary | $89,469 | $107,429 |
| Salary range | Between $60,000 And $131,000 | Between $82,000 And $140,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Delaware |
| Best paying company | Meta | PayPal |
| Best paying industry | Telecommunication | Telecommunication |
There are a few differences between a technical support executive and a technical support senior engineer in terms of educational background:
| Technical Support Executive | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between technical support executives' and technical support senior engineers' demographics:
| Technical Support Executive | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |