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The differences between technical support executives and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a technical support trainer. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a technical support trainer are customer service, product support, and technical support.
| Technical Support Executive | Technical Support Trainer | |
| Yearly salary | $89,469 | $45,722 |
| Hourly rate | $43.01 | $21.98 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 168,898 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 59% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Technical support executives and technical support trainers have different pay scales, as shown below.
| Technical Support Executive | Technical Support Trainer | |
| Average salary | $89,469 | $45,722 |
| Salary range | Between $60,000 And $131,000 | Between $25,000 And $82,000 |
| Highest paying City | New York, NY | Mountain View, CA |
| Highest paying state | New York | California |
| Best paying company | Meta | T.D. Williamson |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical support executive and a technical support trainer in terms of educational background:
| Technical Support Executive | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and technical support trainers' demographics:
| Technical Support Executive | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |