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The differences between technical support executives and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support executive and a technician support team leader. Additionally, a technical support executive has an average salary of $89,469, which is higher than the $88,988 average annual salary of a technician support team leader.
The top three skills for a technical support executive include customer service, customer satisfaction and technical support. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Technical Support Executive | Technician Support Team Leader | |
| Yearly salary | $89,469 | $88,988 |
| Hourly rate | $43.01 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 215,055 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
As a Technical Support Executive, your responsibility is to manage the deployment of new technologies to the executive office without any disruption and refresh new infrastructure. You would also have to schedule preventive maintenance for LAN networks and devices and may also need to train end-users on network connectivity issues. Your duties will include daily monitoring of systems and verifying the availability of all hardware and systems. In the end, you will be required to assist with the implementation, analysis, and configuration of all hardware.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Technical support executives and technician support team leaders have different pay scales, as shown below.
| Technical Support Executive | Technician Support Team Leader | |
| Average salary | $89,469 | $88,988 |
| Salary range | Between $60,000 And $131,000 | Between $64,000 And $122,000 |
| Highest paying City | New York, NY | San Mateo, CA |
| Highest paying state | New York | New York |
| Best paying company | Meta | Chevron |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a technical support executive and a technician support team leader in terms of educational background:
| Technical Support Executive | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support executives' and technician support team leaders' demographics:
| Technical Support Executive | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 9.3% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |