Technical support representative jobs in Pennsylvania - 5,572 jobs
Operations Training Support Specialist
Benco Dental Supply Co 4.5
Technical support representative job in Pittston, PA
Pittston PA Operations Training Support Specialist at Benco Dental At Benco Dental our company is our family and we are looking for a new addition to assist us in Driving Dentistry Forward Please review the description below carefully to ensure that this position is the perfect match for you Whats in it for YOU Excellent Compensation Packages Medical Dental and Vision Benefits Effective on Day 1 401k Package Effective on Day 1 Paid Time Off Program Profit Sharing Hybrid Work Environment Associate Discounts and Community Giveback Programs College Tuition Savings Program Caring Family Culture Toward all Associates Certified as a FORTUNE Great Place to Work Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups Family owned for 90 years Responsible for developing delivering and supporting operational training programs that enable frontline associates to perform their roles effectively and consistently This role partners with Operations leadership and cross functional teams to ensure processes are clearly documented training is timely and impactful and learning initiatives support quality customer outcomes The Operations Training Support Specialist plays a key role in driving adoption of process changes monitoring training effectiveness and supporting continuous improvement initiatives Your Shift Monday through Friday from 800 to 430pm EST but can change based on active training classes Do YOU Possess These SkillsAttributes Strong communication with an ability to work with cross functional teams Ability to exhibit a professional positive attitude and work ethic Proven listening facilitation negotiation and conflict resolution skills Ability to work independently to ensure external and internal associates have the support they need to foster a continuously improving workplace Excellent computer telephone customer service and organizational skills Analytical and big picture thinking skills Efficient computer and data entry skills ability to learn new systems and programs quickly The drive for self development the ability to collaborate and an action oriented work ethic Oral and visual presentation skills Positive approach and team player attitude Do These Duties and Responsibilities Interest YOU Develop implement and maintain an engaging training curriculum for new and existing frontline associates including system workflows customer interaction skills role based scenarios simulations job aids assessments and reinforcement activities to improve associate performance and associate satisfaction Monitor training effectiveness through nesting to production processes quality reviews calibration sessions and feedback loops; identify knowledge gaps and recommend improvements to training content or delivery Partner with Operations leadership and cross functional stakeholders as a liaison to ensure training aligns with operational goals supports process changes and improves frontline user experience Validate that current processes policies and training materials are accurately documented maintained and accessible to frontline associates Support operational initiatives and special projects by leading or contributing to implementation rollout and follow up activities Actively seek to increase efficiency and effectiveness of work processes and make recommendations for improvements in procedures and systems; Provide operational support during peak volumes or special circumstances to maintain familiarity with frontline workflows reinforce training relevance and maintain department Service Level Agreements Attends seminars conferences and classes as requested Maintain a composed confident and professional manner in all situations Always willing to answer questions and provide direction to contact center staff Do YOU Meet These Requirements High School DiplomaGED required Associates Degree in Business Management preferred Ability to work onsite in Pittston PA two days per week 4 6 years previous customer operations experience 4 6 years experience in a role focused on knowledge transfer and critical thinking Technical Requirements As this is a Hybrid Position Minimum 5mbps 5000 kbps Internet Speed Connection via Ethernet Cable Avoid Wi Fi Avoidance of other people usingsharing the same bandwidth connection while calls are taking place especially concerning Streaming Multimedia content 4KFull HD Movies Online gaming Downloading large content torrents Enabled recordings on any DVRSet up Boxes Who We Are Its our Mission to Drive Dentistry Forward Benco Dental the largest privately owned full service dental distributor in the United States has remained in the family since 1930a family that now includes our more than 40000 customers and over 1500 associates in the 48 contiguous states We provide more supply and equipment options than any other full service distributor an offering enhanced by a comprehensive suite of services including office design equipment repair practice coaching financing and project management wealth management and dental specific technology solutions These services are supported by over 400 professionally trained sales representatives and 300 factory trained service technicians who begin every task by asking What does the customer want If you enjoy working for a progressive company who is committed to diversity in our workforce who values all customers and associates who also provides the opportunity for growth and development we encourage you to learn more about our Benco family We are looking for driven professionals who want to play a key role in our future success while making a positive impact within our industry Thank you for your interest in Benco Dental We look forward to hearing from you Were proud to be an equal opportunity and affirmative action employer At Benco Dental we celebrate our associates differences to foster a culture of diversity and inclusion every day Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco
$38k-49k yearly est. 5d ago
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Parenting Support Professional
Achieva Group 4.1
Technical support representative job in Pittsburgh, PA
Pay Rate: $19.35/Hour Work Schedule: Full-Time, 37.5 Hour Work Week Up to $2000 Sign-On Bonus Make a Meaningful Impact Are you a mission-driven individual looking to make a difference in someone's life? Achieva is seeking caring, compassionate, and reliable individuals to support people with disabilities in achieving independence, connection, and personal fulfillment. If you value flexibility, empowerment, and community-centered work, we welcome you to apply.
About Achieva
For over 70 years, Achieva has been committed to supporting and including individuals with disabilities and their families. We envision a community where everyone leads a life of personal significance. Achieva provides personalized services and opportunities that respect each person's unique aspirations.
Position Summary
The Parenting Support Professional is responsible for supporting people with intellectual and developmental disabilities, or suspected intellectual disabilities. Together with the person and their family, assist in charting a course that supports each Person in realizing their goals and dreams and achieving an everyday life that is important to them that includes being a parent.
Key Responsibilities
Contribute to the development of Person-Centered plans. Understand and implement each Person's Person-Centered Plan and current ISP that reflects the goals and outcomes chosen by the Person. Will also contribute in family plans, IFSP and IEP for self or child(ren).
Respect each Person's right to make choice and exercise self-determination, resulting in life experiences and personal growth for themselves and their children.
Support each person's health and safety, while also supporting their right to risk while understanding their role as a mandated reporter of child abuse and neglect.
Provide opportunities for each person to explore their interest in their community and build relationships.
Understand the importance of family in each Person's life. Build a positive relationship with family members.
Develop positive working relationships with team members to include team members related to child protective services.
Support each Person's needs and requests for support to include: Person-Centered goals and outcomes, appointments, relationship building, legal/court hearing and meetings, educational meetings and behavior support sessions for themselves or their children.
Complete required documentation.
Create a daily schedule, report daily schedule and any changes to supervisory staff.
Participate in training and meetings as required.
Successful completion of the Nurturing Parenting Curriculum training.
Adhere to all policies, procedures, and regulations.
Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
The equivalent of a Bachelor's degree in Human Services/Social Science and one year experience in a related field.
Effective communication, organizational, interpersonal and planning skills required.
Satisfactory Act 33 and 34 clearances and FBI as required.
Valid license to drive in the State of Pennsylvania and properly insured vehicle.
Why Join Achieva?
Purposeful Work: Empower families and make a direct impact in your local community
Supportive Culture: Be part of a values-based, inclusive team
Our Commitment to Inclusion
Achieva is an Equal Opportunity Employer (EOE) and is committed to creating a workplace and community where all individuals feel respected, included, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, national origin, veteran status, or genetic information.
We are dedicated to providing access, equal opportunity, and reasonable accommodations for people with disabilities in employment, programs, and activities. To request a reasonable accommodation, contact our Human Resources Department at ************ ext. 650 or email *****************
$19.4 hourly 3d ago
Data Center Logistics Technician, DCC Communities
Amazon.com, Inc. 4.7
Technical support representative job in Fairless Hills, PA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Site Logistics Technician reviews Data Center inventory, inbound shipments, and ongoing demand to ensure that proper stock levels are maintained in the all locations to support build and repair activities. Working with the Logistics Manager, they create plans to optimize the flow of parts through their lifecycle; tracking inventory locations, movements, age, and turns. They work closely with Data Center Operations Technicians and Data Center Engineers to fulfill parts quickly and accurately. They work with Procurement and Hardware Engineering to purchase new parts and interface directly with vendors to process RMAs and receive replacements. Regular and ongoing communications with vendors to resolve issues and help them understand our business requirements necessitates a high-level communicator.
Sites Logistics Technicians perform a variety of tasks, including daily loading dock audits, receiving and stowing part deliveries, parts ingestion into a system of record, monitoring and prioritizing work using ticket requests, staging and performing parts transfers, maintaining RMA eligible material, and providing consistent customer service and communication on an as-needed basis. They drive Safety and Security culture by remaining compliant with all policies and following best practices.
Shift: Monday - Friday 8:00am to 4:30pm
Physical/Environmental Requirements:
Requires standing, sitting, and walking for prolonged periods of time
Assist in loading and unloading shipments
Occasionally exposed to cold or hot weather
Work with and/or around moving mechanical parts
Temperatures can vary between 60 and 90 degrees, and will occasionally exceed 90 degrees
Must be able to lift loads of up to 39 pounds and carry them for short distances
Continuously climb and descend stairs safely (applies to sites with stairs)
Regularly walk, stand, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl
Reach and stretch to position equipment and fixtures while maintaining balance
Push or pull heavy objects into position
Key job responsibilities
Data entry on a computer and resolving questions from peer organizations
Ensure that all billing associated with the Inventory supply chain is accurate, validated and ready for processing
Assembling, addressing, stamping and arranging for the shipment of merchandise and materials
Assist in daily scheduling of deliveries and pick-ups to and from production locations
Keep precise records of all commodities going in and out of company
Understand all aspects of production, adhere to strict safety standards, maintain very high quality, and be willing and able to work on powered equipment (i.e forklift or cherry picker).
About the team
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
2+ years of logistics operations experience
1+ years of shipping & receiving, inventory and warehousing practices experience
1+ years of material forecasting experience
Preferred Qualifications
3+ years of logistics experience
Experience in a data center or other critical environment
Experience in process improvement
Experience leading and managing a team
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48,600/year in our lowest geographic market up to $104,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
$48.6k-104.1k yearly 4d ago
Customer Support Coordinator
Classical Academic Press
Technical support representative job in Camp Hill, PA
PLEASE NOTE: A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should (1) address your specific interest in the position, (2) respond to the stated mission of Classical Academic Press found on our Careers page, and (3) outline skills and experience that directly relate to this position.
Classical Academic Press (CAP) is a faith-based publisher of award-winning curricula and educational media designed for classical schools, Christian schools, homeschoolers, and charter schools. With 30+ employees and year-over-year growth, CAP is committed to delivering creative, high-quality educational resources.
We are seeking a full-time Customer Support Coordinator to join our team. This role serves as a central connection point for customer communication, community support, and marketing operations. The ideal candidate is warm, highly organized, technologically adept, and able to balance customer-facing responsibilities with internal coordination and project support.
Primary Responsibilities
Customer Support & Communication
Answer all inbound customer phone calls with professionalism and clarity.
Manage the HubSpot Support Inbox, ensuring timely responses and accurate resolutions.
Advocate for customer needs across departments and contribute to improving customer experience processes.
Provide direct support for:
Ask the Magister inquiries
MyLibrary access and troubleshooting
Digital resource and fulfillment questions
Forms, ShelfIt, and other web-based tools
Assist in setting up co-ops, including coupon creation and distribution.
Marketing SupportSupport the marketing team with the annual CAP Catalog project, including planning, proofing, coordination, and task management.
Seasonal conference planning and logistics support
Manage and maintain customer and audience segmentation, ensuring list freshness and accuracy.
Assist with marketing automations, including:
Post-purchase customer journey emails
Multi-step drip campaigns
Customer lifecycle email updates
Provide administrative or communication support to marketing initiatives as assigned.
Internal Operations & Special Initiatives
Contribute to the development and maintenance of CAP's AI database for customer support, including tagging, categorization, and content updates.
Schedule and coordinate internal learning opportunities such as Lunch & Learns with various authors and members of the CAP leadership team.
Assist with annual seasonal communications, including coordinating and sending Christmas cards.
Skills & Qualifications
Preferred:
Bachelor's degree in a related field.
Experience in customer service, marketing, operations, or community support (ideally in education or publishing).
Familiarity with classical homeschooling or classical Christian education.
CRM experience (HubSpot strongly preferred).
Key Skills:
Strong verbal and written communication abilities.
Excellent organizational and administrative skills.
Comfort working both independently and collaboratively.
Proficiency with Google Suite and cloud-based tools.
A proactive, empathetic, customer-first mindset.
Cross-Department Collaboration
The Customer Support Coordinator will work closely with:
Marketing
Sales
Scholé Communities
Web Development
Systems Integration
Finance & Operations
Special Projects (as assigned)
Customer journey and lifecycle communication improvements
Data and segmentation projects
Digital resource support initiatives
Internal training coordination
AI database buildout and optimization
$33k-53k yearly est. 1d ago
Customer Service Representative
Homestead Outdoor Products
Technical support representative job in New Holland, PA
New Holland, PA
Bring your customer service skills to a team that values relationships and helps builders and contractors get the quality materials they need to build what matters.
Connect and build trust with contractors, builders, and walk-in customers by listening to their needs and guiding them toward the best building supply solutions.
Prepare accurate quotes for fencing, decking, and railing projects using standard pricing tools and product specs.
Learn fencing, decking, and railing systems well enough to advise contractors on materials, options, and upgrades confidently
Cultivate long-term relationships by providing reliable support and service that keeps customers returning.
Collaborate with warehouse and purchasing teams to ensure every order is fulfilled on time and delivered correctly.
Solve problems with care-address questions, concerns, and order discrepancies with professionalism and a focus on customer satisfaction.
Add value by recommending complementary products and upgrades that enhance the customer's purchase experience.
Thrive in a supportive, team-first culture where everyone works together to deliver top-notch service.
Join a family-owned company guided by faith-based values of integrity, respect, and service.
Homestead Outdoor Products, a family-owned supplier of premium building supplies, including fencing, decking, and railing materials, is committed to delivering exceptional customer service and high-quality products. For years, we have supported homeowners and contractors across the region with expert consultations, reliable materials, and a collaborative, faith-based work culture.
We seek an enthusiastic and relationship-driven Customer Service Representative to join our dedicated team. In this role, you'll drive sales and ensure our customers have the best possible experience. If you're passionate about building relationships, achieving goals, and working with a team that values integrity, teamwork, and excellence, we'd love to hear from you!
Our Ideal Customer Service Representative:
Experienced: 1-3 years of customer service or related experience. Familiarity with building materials and construction is a plus, but we are willing to provide training. Must have a high school diploma.
Computer Skills: Proficient in Microsoft Office; experience with CRM software is helpful but not required.
Strong Communication Skills: Excels in verbal and written communication with a focus on clarity and professionalism.
Organized & Detailed: Manages multiple tasks efficiently in a fast-paced environment while maintaining accuracy.
Team Player: Thrives in a team-oriented workplace, working effectively across departments to support company goals.
Problem-solver: Tackles challenges proactively, resourcefully resolving customer and operational issues.
Physically Active: Comfortable lifting up to 50 lbs. and staying active throughout the workday.
What We Offer Our Customer Service Representative:
$20-24/hour, DOE
Full-time hours, 45-50/week
Paid Time Off
Paid Holidays
Retirement Plan
On-the-job Training
Company Apparel
A family-owned, faith-based company that fosters a lighthearted, supportive work culture
To Apply
If you have experience in customer service, sales, or a related field and are passionate about supporting builders and contractors with high-quality building materials, please apply for our Customer Service Representative position. Submit your resume in Microsoft Word or PDF format through this job ad.
By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
$20-24 hourly 1d ago
Bartender - Customer Service
Buffalo Wild Wings 4.3
Technical support representative job in Selinsgrove, PA
In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
Creating legendary experiences? No problem. As a Bartender, you know what it takes to create a fun and welcoming environment at the bar, serving food in the bar area and preparing flavorful and satisfying beverages for all guests.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing for our guests and for our team members. And, when that means access to all these benefits and the game is always on well, thats just another day at the office.
Weekly Pay
Flexible Schedule
Shift meal discount and family dining discount*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
You are of minimum age to serve alcoholic beverages (or higher, per applicable law).
You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
Required
Preferred
Job Industries
Other
$27k-33k yearly est. 23h ago
Customer Service Representative
Davco Advertising, Inc.
Technical support representative job in Gap, PA
Customer Service Rep
Kinzers, PA
If you like keeping orders organized and details accurate, this role involves managing orders, scheduling, and follow-through from start to finish.
Why You'll Love Working with Us:
Variety in the Work: No two days look the same, with a mix of projects, products, and customer needs.
Client Diversity: Work with customers across different industries, each with unique goals and challenges.
Supportive Team: Join a close-knit group that collaborates, helps each other, and values doing things right.
Friendly Environment: Enjoy a workplace that's professional but approachable, where people like working together.
Team Connection: Company luncheons throughout the year and a Christmas party help keep the culture connected and fun.
DavCo Advertising is a full-service printing and promotional products company that creates strategic branding solutions, guided by faith-based values and a commitment to integrity, service, and excellence. We work with a wide range of clients and industries, combining creativity, precision, and teamwork in a close-knit environment.
What You'll Do as a Customer Service Rep:
Work with customers and the sales team by phone, email, and in person to understand needs and process orders accurately.
Manage promotional and apparel orders from start to finish, coordinating with customers, vendors, and sales to keep everything on track.
Enter orders, pricing, and job details carefully into order processing systems.
Maintain organized and accurate customer files, estimates, and job records, following through on commitments and details.
Communicate clearly with teammates, designers, and managers to keep work moving smoothly.
Look for ways to improve quality or reduce costs for customers when possible.
Handle questions or concerns about orders, billing, or products, and route issues to the appropriate person when needed.
Our Ideal Customer Service Rep:
Experienced: At least 2 years of customer-facing experience (account management experience preferred) and holds a high school diploma.
Computer Skills: Comfortable using computers daily and proficient with Microsoft Outlook.
Detail-oriented: Keeps orders, pricing, and customer files accurate and takes pride in doing the work right.
Self-directed: Thinks through issues, looks for solutions, and manages responsibilities without constant oversight.
Communicative: Works clearly and professionally with customers, the sales team, vendors, and coworkers.
Physical Requirement: Able to sit for most of the workday and lift or carry up to 30 lbs.
What We Offer Our Customer Service Rep:
Full-time role, Monday-Friday, 8:00 a.m.-5:00 p.m.
$25-$30 per hour, based on experience
Health insurance
Dental insurance
Vision insurance
Paid time off
Paid holidays
401(k) with company match
Work environment built on integrity, respect, and accountability
Team culture that values service, excellence, and doing the right thing even when it's inconvenient
Opportunity to contribute ideas and improvements in a company that embraces innovation and continuous improvement
To Apply
Apply today to be considered for this full-time Customer Service Representative role with DavCo Advertising. Candidates with experience supporting orders, managing details, and working in a fast-paced, accuracy-driven environment are encouraged to apply.
By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts) that may be automated to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
$25-30 hourly 4d ago
Customer Service Representative
E.S. Kluft & Company
Technical support representative job in Hazleton, PA
E.S. Kluft & Company
The Standard of Luxury and Comfort
We're seeking a highly qualified, collaborative, professional, knowledgeable, and results-driven Customer Service Representative to support our growing mattress manufacturing company.
Future employees will have the opportunity to join Health, Vision, Dental, and Life Insurance on the first of the month following the date of hire. We offer 10 holidays, vacation, sick pay, and 401k employer match
E.S. Kluft & Company is known for a long story of building only the best mattress in the U.S.! We are the company of choice for luxurious high-quality mattresses and want to be the employer of choice for your next career employment opportunity.
JOB PURPOSE
The Customer Service Representative is responsible for providing effective customer service for all customers and assist in processing orders, RGA's, warranty claims and respond to product related questions. Works with Production, Sales and Accounting personnel to provide excellent customer service and resolve customer issues.
MAIN DUTIES & RESPONSIBILITIES
Provides excellent quality service that meets or exceeds the needs of our customers by timely responding to customer questions and resolving issues that may develop.
Responds to customer inquiries in a positive manner.
Researches customer issues and interfaces with Production, Sales and Accounting personnel to resolve any and all problems that may occur.
Tracks all issue, errors and returns and ensures all issues, errors, and returns are completely closed or resolved.
Processes Electronic Data Interchange (EDI) orders from customers.
Assists with Returns and Warranty processes as required.
Assists with answering incoming calls within the company as may be required.
Assists Customer Service Manager with special projects as required.
KPIs
Maintain excellent customer relations and timely resolve issues.
DIRECT REPORTS
None
QUALIFICATIONS
At least 3 years Customer Service experience preferably within an order entry or order fulfillment role in the manufacturing industry.
Experience with Customer Returns and Warranty
Professional and effective communication skills (verbal and written).
Ability to organize work and achieve daily tasks
High school graduate
Computer literate (Microsoft Office: Word, Excel, Email, etc.)
Ability to perform general math calculations
Self-motivated and able to work with little supervision.
$28k-36k yearly est. 3d ago
Customer Service Representative
Risus Talent Partners
Technical support representative job in Newtown, PA
Customer Service Representative | Strategic Account Services
Newtown Square, PA | Hybrid (4 days on-site, 1 remote)
We are hiring a Customer Service Representative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams.
What You'll Do
Process customer orders accurately within 48 hours
Support pricing reviews for new and existing customers
Manage customer inquiries, requests, and issue resolution
Maintain accurate customer and product data in the ERP system
Monitor inventory levels tied to customer programs
Collaborate with purchasing and internal teams as needed
What We're Looking For
Customer service or order management experience
Comfort working in ERP and CRM systems
Strong communication and phone skills
Organized, detail-oriented, and able to multitask
Able to thrive in a mostly on-site, hybrid environment
Why This Role
High-visibility strategic accounts
Stable, collaborative team environment
Growth-focused role supporting an expanding program
$28k-36k yearly est. 23h ago
SAP Support SME (17303)
The Baer Group 4.1
Technical support representative job in Mechanicsburg, PA
**Federal Project - Applicant must be a United States Citizen with Active or Interim Secret Clearance**
Baer is looking for numerous SAP Support SMEs for a 12+-month Federal project.
Title: SAP Support SME
Location: Remote with travel to one of the following locations: Patuxent River, MD; Mechanicsburg, PA; San Diego, CA; or Norfolk, VA
Duration: 12+ months
Alignment: W2 or C2C (Vendors Not Permitted)
Project Overview:
Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA's standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering.
Role Overview:
Support SMEs focus on user enablement, experience, and data readiness, ensuring users are prepared, supported, and engaged throughout the migration lifecycle.
Responsibilities include:
Delivering role-based and command-specific training, including over-the-shoulder support.
Supporting help desk triage, user inquiries, and issue resolution.
Developing and maintaining knowledge base content and engagement materials.
Supporting town halls, AMA sessions, and Change Agent communications.
Assessing master data quality and developing data cleansing recommendations.
Creating UX design mockups and contributing to data catalogs.
Exploring AI-enabled support capabilities (e.g., chatbot concepts).
Requirements:
7-10+ years in SAP Training, Change Management, UX, Testing, or Data Support roles.
Experience supporting SAP S/4 environments preferred.
Strong communication, facilitation, and user-engagement skills.
Prior DoD or federal ERP program experience required. Army or Navy experience is preferred.
Interim or Active Secret Clearance Required.
Company Overview:
Baer provides best-in-class engagement experiences for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
ALL OPEN JOBS
$29k-38k yearly est. 23h ago
Patient Support Specialist
Kellyconnect | Contact Center Solutions
Technical support representative job in Horsham, PA
As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care.
We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners.
The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours.
The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote.
MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA
This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts:
-- 1 Week: 7:30 AM - 4:00 PM
-- 2 Weeks: 9:00 AM - 5:30 PM
-- 1 Week: 11:30 AM - 8:00 PM
You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence.
Responsibilities:
Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system
Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource
Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver
Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner
Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements
Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program
Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements
Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan
Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients
Other duties as assigned
Qualifications:
Associate Degree required; B.S. or B.A. degree preferred
A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred
Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus
Ability to learn and work within IT platforms to document patient cases
Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations
Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience
Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards
Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey
This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote)
Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs
Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey
Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules
Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process
Strong financial management skills to reconcile receipts for patient reimbursement
Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction
Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs
Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally
Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity
Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services
Get a complete career fit with Kelly .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly:
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
$33k-57k yearly est. 23h ago
Food Trailer Support Specialist
Chick-Fil-A 4.4
Technical support representative job in Downingtown, PA
We're looking for our next great Food Trailer Support Specialists!
As a Food Trailer Support Specialist, you will welcome and greet guests, take and prepare customer orders in either the front counter or assisting to prepare food needed to meet the needs of the trailer/store! We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know! Successful Team Members will conduct themselves with professionalism and greet guest with excellent hospitality!
At Chick-fil-A, the Food Trailer Support Specialist role is more than just a job, it's an opportunity. Team members gain life experience that goes far beyond just serving a great product in a friendly and fun environment. Chick-fil-A is an opportunity for people of all ages and backgrounds. We are looking for both full-time and part-time team members. Team members must be available a variety of weekdays and on both Friday and Saturday. We are looking for hard-working, team-oriented, friendly and honest people. Perks of being a Chick-fil-A Team Member include flexible hours, competitive pay and a positive atmosphere!
Our Benefits Include:
Paid training
Employee discounts
Flexible scheduling (and closed on Sundays)
Competitive pay
Scholarship opportunities
A fun work environment where you can positively influence others
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Requirements:
Drivers license in good standing
Must be at least 18 years of age upon hire date
Must be eligible to work in the United States
Must have a source of reliable transportation
Ability to handle all equipment, pans, pots, navigating shelving both high and low
Reading, writing, and basic math and verbal communication skills required
Works in hot, noisy and fast paced environment
Mobility required during shifts
Must work well under pressure
Must be able to respond to changes or edits to orders quickly and efficiently
Company Information
* Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.
Location: 845 East Lancaster Avenue, Downingtown, Pa. 19335
Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Benefits
Paid training
Employee discount
Flexible schedule
Health insurance
Chick-fil-A - Downingtown
845 E Lancaster Ave, Downingtown, PA, 19335
$24k-30k yearly est. 7d ago
Technical Service Sales Representative
Ppg Architectural Finishes 4.4
Technical support representative job in Lancaster, PA
As the Technical Service Representative, you will work independently to maximize MSO account retention, profitability and partnership. You will increase sales growth by identifying areas for expansion and improvement. Must be proficient using methods such as analyzing main metrics; coordinate with sales, accounting and marketing teams to develop and implement solutions; and coordinate with local, regional, national, and global sales teams to ensure sales goals are met and in compliance with best practices and regulations. Your territory will be Southeast Pennsylvania (York, Harrisburg, Lancaster). You will report to the Senior Sales Manager.
Responsibilities
Communicate market changs.
Stay current on products, processes, and system upgrades (Continuous Learning).
Be a gatekeeper for installations, upgrades and national account mandates.
Account Management.
Communicate with the sales team about the product needs or product information.
Industry Knowledge
Qualifications
College Degree or 3+ years of equivalent work experience in a related field,.
Customer Service Experience
Accountability with experience and accurate follow up.
Work with all levels of team.
Manage technical customer service support.
Experience interpreting and responding to customer requests
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$31k-37k yearly est. Auto-Apply 57d ago
Technical Support Specialist 3
City of Philadelphia 4.6
Technical support representative job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Water Department (PWD) is responsible for the processing and treatment of drinking water, waste water, and storm water in the City of Philadelphia. PWD employs approximately 2200 people across 16 sites throughout the City.
Job Description
The TechnicalSupport Specialist is responsible for installation\configuration\management of desktop and laptop computer systems, off the shelf and custom applications, and other IT services. The technicalsupport specialist will provide tier 1,2, and 3 technicalsupport to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. Opening and closing support tickets, answering calls, and participating in project teams are also a requirement for the position.
Essential Functions
The TechnicalSupport Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technicalsupport. The successful candidate needs to be able to demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat. The TechnicalSupport Specialist will also be required to create tickets in the City's ticketing system and escalate issues as appropriate.
Qualifications
Competencies, Knowledge, Skills and Abilities
Windows desktop operating systems
MS Office and other PC software
Adobe Acrobat
Web Browsers (Chrome, IE, Firefox)
Understanding of software licensing
Explain technical issues to non-technical users
Excellent written and verbal communication skills
Qualifications (Education and Experience)
Knowledge of PC hardware & A+ certified
Minimum 2 year experience in a Desktop Support organization
NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience
Other Requirements-Must have a valid PA Driver's License and the ability to lift 50 lbs.
Additional Information
Salary: $50,000-$60,000
Salary cannot exceed $60,000
We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply.
Please include:
Resume
A cover letter
Please note: Applications will not be considered without a cover letter.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
$50k-60k yearly 5d ago
Technology Support Technician
Westmoreland Intermediate Unit 3.7
Technical support representative job in Pennsylvania
Support Staff/Technology SupportTechnician
POSITION: Technology SupportTechnician (TIS-SS-TST)
DIVISION: Technology and Innovation Services
SUPERVISOR: Technology and Innovation Services Director
SUPERVISES: No Supervisory Responsibility
CLASSIFICATION: Non-Exempt
NUMBER OF DAYS: 260
COMPENSATION PLAN: WIU-ESPA CBA
Education and Experience:
Minimum Education AA/AS in Computer Science or related area
Minimum Experience 3-5 years technology support experience
General Definition:
The position of Technology Services SupportTechnician will support operations throughout Westmoreland IU facilities as well as provide support to the seventeen school districts, three career and technology centers, Diocese of Greensburg, Clairview, the Intermediate Unit and other agencies.
Description of Duties:
Field incoming help requests in person, via telephone, and email in a courteous, professional, and timely manner using diagnostic utilities and the helpdesk ticket tracking program.
Prioritize issues and creation of requests in the helpdesk ticketing system. Escalate issues, when required, to the appropriate staff.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, maintaining printer operations, and configuring systems and applications.
Assist in troubleshooting and repair for network issues that arise while working with others as appropriate to achieve effective and efficient solutions.
Troubleshoot, repair, configure, and provide maintenance for all hardware and software systems WIU7 wide as related to desktop/media deployments.
Provide field support for computers, peripheral devices, and level I network support.
Provide technicalsupport on PCs, MACs, and all multimedia equipment.
Test solutions to ensure issues are adequately resolved and perform post resolution follow-ups to help requests.
Ensure cabling and wire management meet departmental standards and assist in the installation of network cabling within the WIU7 as needed.
Set up and maintain all media equipment, including media setups with audio and video equipment. Demonstrate technical operation of audio-visual equipment as needed.
Maintain MDM device management for technology-related equipment.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Assist in the support and maintenance of the wireless network.
Provide support and technology setup for scheduled events.
Responsible for asset management related to all technology-related equipment and devices.
Work in conjunction with management in the planning for upgrades to the network infrastructure.
Performs other duties as assigned by the Executive Director or designee.
Required Knowledge, Skills and Abilities:
Perform preventative maintenance, including checking and cleaning of workstations, printers, projectors, conference equipment, and peripherals.
Knowledge and skills in the use of technical equipment which includes computers, multimedia equipment, internet and video conferencing technologies, as well as streaming media deployment and support.
Keep work and storage areas clean, organized and safe.
Maintain and develop work-related knowledge, skills, and competencies related to the job through professional and cross-training opportunities.
Strong customer service skills.
Strong written and oral communication skills.
Strong interpersonal skills.
Proficient in MS Office.
Proficient in current MS Windows operating systems.
Proficient in Google applications.
Proficient in related software applications.
Ability to maintain confidentiality.
Time management skills.
Ability to work independently.
Current and former Westmoreland Intermediate Unit employees must have demonstrated proficiency at job assignments.
Physical/Environment Requirements:
Thephysical demands of this position are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(O) Occasionally - (OE) Occasionally Essential - (F) Frequently - (C) Continually
While performing the duties of the job, the employee must (F) Sit, (O) Walk, (O) Stand,(O) Sprint/Running,(O) Bend/twist at the neck more than the average person,(O) Bend/twist at the trunk more than the average person,(O) Squat/stoop/kneel,(O) Reach forward,(F) Repeat the same hand, arm, or finger motion many times (e.g. data entry),(F) Hand/grip strength,(F) Drive on the job,(F) Type non-stop,(O) Manual dexterity (e.g. opening items),(F) Use finger dexterity (e.g. typing, manipulative), Lift up to 10 pounds from,(F) Floor to waist, Lift up to 10 pounds from,(F) Waist to shoulder, Lift up to 10 pounds from,(O) Shoulder to overhead, Lift up to 11 to 15 pounds from,(O) Floor to waist,(O) Push/pull 25 to 50 pounds, Examples of items that are pushed or pulled,(O)boxes, tables, wheelchairs Terrain items pushed or pulled on is,(O) Carpeted floor, Terrain items pushed or pulled on is, Terrain items pushed or pulled on is,(O) Tiled floor,(F) Carry 10 to 25 pounds, Example of and distance that items are carried,(F) Computer, briefcase, printer at least 25 yards.
The information contained in this job description is for compliance with Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed for this position. Additional duties performed by the individuals currently holding this position and additional duties may be assigned.
Certificates, Licenses, Registrations, Other:
Act 114 (Federal Criminal History Background Check)
Act 34 (PA State Criminal History Clearance)
Act 151 (PA Child Abuse History Clearance)
Act 126 (Mandated Reporter Training)
Act 168 (Sexual Misconduct/Abuse Disclosure)
Act 24 (Arrest & Conviction Statement)
School Personnel Health Record
Tuberculosis Test Result
Clearances must be current within 5 years from date of hire and a School Personnel Health Record current within 1 year from date of hire accompanied by Tuberculosis Test Result within 3 months of date of hire.
Travel Requirements:
A moderate amount of local travel is required. Occasional travel outside of Westmoreland County may be required.
Must have reliable transportation.
$43k-62k yearly est. 60d+ ago
IT Support Specialist
Artech Information System 4.8
Technical support representative job in Philadelphia, PA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: IT Support Specialist
Location: Philadelphia, PA
Duration: 12+ Months
They will be responsible for taking inbound and outbound calls
They are migrating from hex to o365
Taking control of screen helping them with queries. WebEx.
Interpersonal and strong communication skills Written as well they will contact vendors directly
Exemplary customer service experience
Adaptability to change - This project enhances every time for making better user experience for customer.
Will work with Ticketing system.
Previous Email migration project will work.
Call centre exp. plus
Remedy experience will be ideal
Additional Information
For more information, Please contact
Pankhuri Razada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
************
[email protected]
$56k-86k yearly est. 1d ago
Supply Support Technical Analyst
Spectrum Comm Inc. 4.2
Technical support representative job in Mechanicsburg, PA
Spectrum is seeking a talented Supply Support Analyst (TechnicalSupport) to provide the necessary services and management planning to facilitate and provide readiness based technical services in support of V-22 supply support management, spares execution to our customer in Philadelphia, PA. As a critical member of our team, you will carry out the following:
Key Abilities and Responsibilities:
Perform studies and analyses related to supply support for the V-22 weapons system, sub-systems, and equipment.
Perform maintenance of database files utilizing available tools to enter file updates.
Initiate National Stock Number establishment in conjunction with design changes to V-22 aircraft configuration.
Provide database discrepancy corrections reports and Primary Inventory Control Activity/Secondary Inventory Control Activity requests.
Participate in V-22 maintenance plan reviews with contractors and government personnel regarding proposed changes, specifically review source, maintenance and recovery codes changes.
Conduct supply support analyses of individual items for data accuracy, interchangeability, and substitutability and maintenance replacement rate values result in adequate replenishment and repair schedules are met.
Perform analysis which examine sensitivities to program changes with respect to production quantities, utilization rate, operating scenarios, and maintenance support concept.
Required Skills and Experience:
Minimum of 5 years of experience supporting DOD supply/logistics.
Minimum of 3 years of experience in the field of Navy Aviation.
Experience and working knowledge of USN ERP.
Knowledge of databases including File Management Tool, Defense Logistics Information Service and Federal Logistics Information System.
Knowledge of DOD configuration management and other elements.
Ability to read and interpret aviation drawings.
Education: N/A
Security Clearance: N/A
Spectrum is proud of our diverse workforce and diligently committed to remaining an Equal Opportunity Employer. Spectrum governs all employment related decisions without regard to an individual's race, color, sex, religion, national origin, age, disability, veteran status or any other protected classification.
[EEO/AA/Protected Veterans/Individuals with Disability employer].
$58k-91k yearly est. Auto-Apply 60d+ ago
Production & Logistics Support Technician
Saxonburg 3.9
Technical support representative job in Saxonburg, PA
The Production & Operations Support Specialist is a dual-function position designed to provide flexible support across manufacturing operations. This role works primarily as a Production Technician while also supporting packaging, labeling, shipping/receiving, and order-preparation tasks as needed. The ideal candidate is dependable, detail-oriented, and able to transition smoothly between production duties and operational support functions.
This role ensures continuity of operations during peak periods, vacations, and after-hours needs.
Key Responsibilities
Primary Production Technician Duties
Operate and monitor machinery and equipment according to standard operating procedures (SOPs).
Maintain a clean, organized, and safe work area in compliance with company safety policies.
Perform basic troubleshooting and quality checks to ensure product consistency.
Document production activity accurately in logs, systems, or work orders.
Support continuous improvement initiatives and assist with cross-training as needed.
Operations Support Duties
Packaging & Labeling
Prepare, package, and label materials according to customer specifications and internal standards.
Ensure accuracy of packaging documentation and labeling requirements.
Assist with assembling, weighing, sealing, and verifying packaged orders.
Order Preparation & Production SupportSupport production workflow by preparing materials, staging inventory, and completing order-ready tasks.
Assist with coordinating and preparing outgoing customer orders to meet shipping deadlines.
Help ensure all materials are ready for production runs through organization and staging.
Shipping & Receiving Support
Provide backup coverage for shipping and receiving during vacations, absences, after-hours needs, or peak workload periods.
Assist with loading/unloading trucks, verifying shipments, and completing required receiving documentation.
Maintain organized storage areas, properly label received materials, and update inventory records.
General Responsibilities
Follow all safety, quality, and compliance guidelines (including ITAR requirements, if applicable).
Maintain clear communication with Production, Operations, and HR Teams regarding scheduling and workload.
Complete cross-training to ensure flexibility across assigned areas.
Support other operational tasks as assigned.
Required Skills & Qualifications
High school diploma or equivalent.
Ability to lift 50 lbs, stand for long periods, and perform manual labor tasks.
Basic computer/data entry skills.
Strong attention to detail and organizational skills.
Ability to work independently and shift between tasks as operational needs change.
Preferred Qualifications
Experience with shipping/receiving processes.
Prior manufacturing, warehouse, or production experience
Familiarity with packaging and labeling procedures.
Ability to read and follow work instructions, SOPs, and safety documentation.
More About Us
Luxfer Magtech is a subsidiary of Luxfer MEL Technologies, which is part of the publicly traded Luxfer group (*************************
We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting.
This role may involve access to Controlled Unclassified Information (CUI) and export-controlled data subject to the International Traffic in Arms Regulations (ITAR). Employees are expected to follow company policies and security protocols for handling, storing, accessing, and transmitting sensitive information. Compliance training will be required after hire.
Due to federal export control requirements, access to certain information is limited to U.S. Citizens, U.S. Lawful Permanent Residents, and individuals lawfully admitted as asylees or refugees, unless a valid export authorization is obtained. Employment is contingent upon meeting these eligibility requirements and adhering to applicable CUI and ITAR policies.
Luxfer Magtech is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
$62k-101k yearly est. Auto-Apply 22d ago
IT Technical Support Specialist
Connexus Technology 3.5
Technical support representative job in Philadelphia, PA
We are seeking an IT TechnicalSupport Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technicalsupport requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT TechnicalSupport Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support.
RESPONSIBILITIES
Manage and document all support requests in the designated tracking system(s).
Verify the availability and proper installation of computers, software, applications, and components.
Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution.
Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability.
Educate users on proper policies and procedures for accessing IT support services.
Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s).
Create and maintain documentation for workflow processes, policies, and procedures.
Provide technicalsupport and services to all onsite locations, including over 220 locations in Philadelphia.
Maintain personal transportation and be comfortable traveling within the city of Philadelphia.
Be flexible with work hours, including nights, weekends, and on\-call availability when necessary.
Perform related tasks as required.
QUALIFICATIONS
Required
Proven experience in technicalsupport and help desk operations.
Ability to establish and maintain effective working relationships with team members.
Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks.
Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility.
Experience in analyzing and resolving network\-related problems.
Ability to modify network computing equipment and peripheral devices to meet user needs.
Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces.
Flexibility with work schedules, including availability for on\-call duties.
Preferred
Experience in documenting and implementing IT policies and procedures.
Familiarity with IT asset management and tracking systems.
Experience providing technicalsupport across multiple locations.
Strong communication and organizational skills.
This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply.
ABOUT US
Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership.
Applicants must be authorized to work for any employer in the U.S.
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$42k-79k yearly est. 60d+ ago
Production & Logistics Support Technician
Luxfer Magtech-Saxonburg
Technical support representative job in Saxonburg, PA
Job DescriptionProduction & Logistics SupportTechnician The Production & Operations Support Specialist is a dual-function position designed to provide flexible support across manufacturing operations. This role works primarily as a Production Technician while also supporting packaging, labeling, shipping/receiving, and order-preparation tasks as needed. The ideal candidate is dependable, detail-oriented, and able to transition smoothly between production duties and operational support functions.
This role ensures continuity of operations during peak periods, vacations, and after-hours needs.
Key Responsibilities
Primary Production Technician Duties
Operate and monitor machinery and equipment according to standard operating procedures (SOPs).
Maintain a clean, organized, and safe work area in compliance with company safety policies.
Perform basic troubleshooting and quality checks to ensure product consistency.
Document production activity accurately in logs, systems, or work orders.
Support continuous improvement initiatives and assist with cross-training as needed.
Operations Support Duties
Packaging & Labeling
Prepare, package, and label materials according to customer specifications and internal standards.
Ensure accuracy of packaging documentation and labeling requirements.
Assist with assembling, weighing, sealing, and verifying packaged orders.
Order Preparation & Production SupportSupport production workflow by preparing materials, staging inventory, and completing order-ready tasks.
Assist with coordinating and preparing outgoing customer orders to meet shipping deadlines.
Help ensure all materials are ready for production runs through organization and staging.
Shipping & Receiving Support
Provide backup coverage for shipping and receiving during vacations, absences, after-hours needs, or peak workload periods.
Assist with loading/unloading trucks, verifying shipments, and completing required receiving documentation.
Maintain organized storage areas, properly label received materials, and update inventory records.
General Responsibilities
Follow all safety, quality, and compliance guidelines (including ITAR requirements, if applicable).
Maintain clear communication with Production, Operations, and HR Teams regarding scheduling and workload.
Complete cross-training to ensure flexibility across assigned areas.
Support other operational tasks as assigned.
Required Skills & Qualifications
High school diploma or equivalent.
Ability to lift 50 lbs, stand for long periods, and perform manual labor tasks.
Basic computer/data entry skills.
Strong attention to detail and organizational skills.
Ability to work independently and shift between tasks as operational needs change.
Preferred Qualifications
Experience with shipping/receiving processes.
Prior manufacturing, warehouse, or production experience
Familiarity with packaging and labeling procedures.
Ability to read and follow work instructions, SOPs, and safety documentation.
More About Us
Luxfer Magtech is a subsidiary of Luxfer MEL Technologies, which is part of the publicly traded Luxfer group (*************************
We are committed to a safe, drug-free work environment and pre-employment drug screening, physical and background checks are required prior to starting.
This role may involve access to Controlled Unclassified Information (CUI) and export-controlled data subject to the International Traffic in Arms Regulations (ITAR). Employees are expected to follow company policies and security protocols for handling, storing, accessing, and transmitting sensitive information. Compliance training will be required after hire.
Due to federal export control requirements, access to certain information is limited to U.S. Citizens, U.S. Lawful Permanent Residents, and individuals lawfully admitted as asylees or refugees, unless a valid export authorization is obtained. Employment is contingent upon meeting these eligibility requirements and adhering to applicable CUI and ITAR policies.
Luxfer Magtech is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
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wUTmdUY6Z9
$51k-90k yearly est. 23d ago
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