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The differences between technician system specialists and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technician system specialist and a customer support technician. Additionally, a technician system specialist has an average salary of $80,694, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a technician system specialist include database, technical support and troubleshoot. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Technician System Specialist | Customer Support Technician | |
| Yearly salary | $80,694 | $36,361 |
| Hourly rate | $38.80 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 87,806 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the information technology industry, a technical system specialist is in charge of developing and maintaining computer systems. Their responsibilities typically include providing technical support to clients and employees, identifying the needs of projects and programs, drafting designs and schematics, and producing regular progress reports. They may also address issues and concerns, troubleshoot, perform routine maintenance checks, and conduct repairs. Furthermore, a technical system specialist may supervise and train new staff members, all while implementing the company's policies and regulations.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Technician system specialists and customer support technicians have different pay scales, as shown below.
| Technician System Specialist | Customer Support Technician | |
| Average salary | $80,694 | $36,361 |
| Salary range | Between $53,000 And $122,000 | Between $23,000 And $56,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Emergent BioSolutions | Adobe |
| Best paying industry | Finance | Technology |
There are a few differences between a technician system specialist and a customer support technician in terms of educational background:
| Technician System Specialist | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technician system specialists' and customer support technicians' demographics:
| Technician System Specialist | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.8% Female, 18.2% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.5% White, 54.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |