Telemarketing representative vs customer sales representative

The differences between telemarketing representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $28,116 average annual salary of a telemarketing representative.

The top three skills for a telemarketing representative include customer service, telephone calls and outbound calls. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Telemarketing representative vs customer sales representative overview

	Telemarketing Representative	Customer Sales Representative
Yearly salary	$28,116	$38,744
Hourly rate	$13.52	$18.63
Growth rate	6%	-4%
Number of jobs	101,406	303,801
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	Bachelor's Degree, 37%
Average age	37	40
Years of experience	-	12

Telemarketing representative vs customer sales representative salary

Telemarketing representatives and customer sales representatives have different pay scales, as shown below.

	Telemarketing Representative	Customer Sales Representative
Average salary	$28,116	$38,744
Salary range	Between $17,000 And $45,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between telemarketing representative and customer sales representative education

There are a few differences between a telemarketing representative and a customer sales representative in terms of educational background:

	Telemarketing Representative	Customer Sales Representative
Most common degree	High School Diploma, 35%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Telemarketing representative vs customer sales representative demographics

Here are the differences between telemarketing representatives' and customer sales representatives' demographics:

	Telemarketing Representative	Customer Sales Representative
Average age	37	40
Gender ratio	Male, 37.3% Female, 62.7%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telemarketing representative and customer sales representative duties and responsibilities

Telemarketing representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Complete numerous telemarketing calls for political campaigns and credit card companies, consistently hitting call and donation quotas.
Monitor telemarketing representatives telephone conversations with customers.
Verify medicaid waive eligibility for non-emergency transportation.
Make calls to existing Comcast customers for upgrades on their cable packages.
Up saleing customers of comcast from a double play program to a triple play program.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Telemarketing representative vs customer sales representative skills

Common telemarketing representative skills

Customer Service, 17%
Telephone Calls, 15%
Outbound Calls, 14%
Telemarketing, 14%
Cold Calls, 6%
Credit Card, 6%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Telemarketing Representative
Telemarketing Representative vs Customer Sales Representative

Updated January 8, 2025

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