Telemarketing representative vs phone representative

The differences between telemarketing representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a phone representative has an average salary of $42,827, which is higher than the $28,116 average annual salary of a telemarketing representative.

The top three skills for a telemarketing representative include customer service, telephone calls and outbound calls. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Telemarketing representative vs phone representative overview

	Telemarketing Representative	Phone Representative
Yearly salary	$28,116	$42,827
Hourly rate	$13.52	$20.59
Growth rate	6%	-4%
Number of jobs	101,406	222,650
Job satisfaction	-	-
Most common degree	High School Diploma, 35%	High School Diploma, 37%
Average age	37	40
Years of experience	-	12

Telemarketing representative vs phone representative salary

Telemarketing representatives and phone representatives have different pay scales, as shown below.

	Telemarketing Representative	Phone Representative
Average salary	$28,116	$42,827
Salary range	Between $17,000 And $45,000	Between $26,000 And $68,000
Highest paying City	-	Norco, CA
Highest paying state	-	California
Best paying company	-	Press Ganey
Best paying industry	-	Health Care

Differences between telemarketing representative and phone representative education

There are a few differences between a telemarketing representative and a phone representative in terms of educational background:

	Telemarketing Representative	Phone Representative
Most common degree	High School Diploma, 35%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Telemarketing representative vs phone representative demographics

Here are the differences between telemarketing representatives' and phone representatives' demographics:

	Telemarketing Representative	Phone Representative
Average age	37	40
Gender ratio	Male, 37.3% Female, 62.7%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	11%	7%

Differences between telemarketing representative and phone representative duties and responsibilities

Telemarketing representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Complete numerous telemarketing calls for political campaigns and credit card companies, consistently hitting call and donation quotas.
Monitor telemarketing representatives telephone conversations with customers.
Verify medicaid waive eligibility for non-emergency transportation.
Make calls to existing Comcast customers for upgrades on their cable packages.
Up saleing customers of comcast from a double play program to a triple play program.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Telemarketing representative vs phone representative skills

Common telemarketing representative skills

Customer Service, 17%
Telephone Calls, 15%
Outbound Calls, 14%
Telemarketing, 14%
Cold Calls, 6%
Credit Card, 6%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Telemarketing Representative
Telemarketing Representative vs Phone Representative

Updated January 8, 2025

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