Telemarketing representative vs telesales representative

Differences between telemarketing representative and telesales representative duties and responsibilities

Telemarketing representative example responsibilities.

• Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
• Complete numerous telemarketing calls for political campaigns and credit card companies, consistently hitting call and donation quotas.
• Monitor telemarketing representatives telephone conversations with customers.
• Verify medicaid waive eligibility for non-emergency transportation.
• Make calls to existing Comcast customers for upgrades on their cable packages.
• Up saleing customers of comcast from a double play program to a triple play program.
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Telesales representative example responsibilities.

• Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
• Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
• Solicit cross-selling and upselling opportunities to new prospects and current customers.
• Upgrade current customers who have Comcast services through outbound telephone solicitation.
• Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
• Demonstrate superb organizational and multitasking abilities
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