Telephone service representative vs service representative

The differences between telephone service representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a telephone service representative and a service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $31,989 average annual salary of a telephone service representative.

The top three skills for a telephone service representative include customer service, inbound calls and outbound calls. The most important skills for a service representative are customer service, client service, and patients.

Telephone service representative vs service representative overview

	Telephone Service Representative	Service Representative
Yearly salary	$31,989	$33,692
Hourly rate	$15.38	$16.20
Growth rate	-4%	-4%
Number of jobs	170,582	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Telephone service representative vs service representative salary

Telephone service representatives and service representatives have different pay scales, as shown below.

	Telephone Service Representative	Service Representative
Average salary	$31,989	$33,692
Salary range	Between $27,000 And $37,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between telephone service representative and service representative education

There are a few differences between a telephone service representative and a service representative in terms of educational background:

	Telephone Service Representative	Service Representative
Most common degree	Bachelor's Degree, 31%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Telephone service representative vs service representative demographics

Here are the differences between telephone service representatives' and service representatives' demographics:

	Telephone Service Representative	Service Representative
Average age	40	40
Gender ratio	Male, 32.4% Female, 67.6%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 10.9% Unknown, 5.1% Hispanic or Latino, 19.5% Asian, 5.8% White, 57.9% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between telephone service representative and service representative duties and responsibilities

Telephone service representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Meet specific client performance requirements relate to customer satisfaction and sales success.
Demonstrate superb organizational and multitasking abilities
Assist customers with billing inquiry, sell high speed internet, as well as DirecTV, fulfill requests to change telephone packages
Set up online orders for Comcast video, home phone, and Internet service.
Verify credit information for Comcast customers.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Telephone service representative vs service representative skills

Common telephone service representative skills

Customer Service, 25%
Inbound Calls, 11%
Outbound Calls, 9%
Credit Card Accounts, 8%
Telephone Calls, 5%
Computer System, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Telephone Service Representative vs. similar jobs

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Office and Administrative Industry
Telephone Service Representative
Telephone Service Representative vs Service Representative

Updated January 8, 2025

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