Tier vs desktop support consultant

Differences between tier and desktop support consultant duties and responsibilities

Tier example responsibilities.

• Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
• Manage paperwork associate with HVAC procedures.
• Support a wide range proprietary Unix and SQL base applications.
• Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
• Maintain, install and operate network communication devices such as routers and switches with provide configurations.
• Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.
Show more

Desktop support consultant example responsibilities.

• Install and manage several networking components including routers, switches, routing switches, wireless access points, and hubs.
• Manage update deployment and verify policy adherence utilizing SCCM.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Perform data backup, virus scanning, and OS updating procedures.
• Create and support user accounts for VOIP network utilizing Cisco IP phones.
• Configure all applications, changes, and deletions of MITEL VOIP systems.
Show more