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Tier vs services desk technician

The differences between tiers and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a tier and a services desk technician. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $34,679 average annual salary of a tier.

The top three skills for a tier include technical support, linux and voip. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.

Tier vs services desk technician overview

TierServices Desk Technician
Yearly salary$34,679$42,123
Hourly rate$16.67$20.25
Growth rate10%10%
Number of jobs19,864145,853
Job satisfaction--
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 46%
Average age4242
Years of experience22

Tier vs services desk technician salary

Tiers and services desk technicians have different pay scales, as shown below.

TierServices Desk Technician
Average salary$34,679$42,123
Salary rangeBetween $24,000 And $49,000Between $31,000 And $55,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Forum Energy Technologies
Best paying industry-Government

Differences between tier and services desk technician education

There are a few differences between a tier and a services desk technician in terms of educational background:

TierServices Desk Technician
Most common degreeBachelor's Degree, 35%Bachelor's Degree, 46%
Most common majorComputer ScienceInformation Technology
Most common collegeStanford UniversityUniversity of Pennsylvania

Tier vs services desk technician demographics

Here are the differences between tiers' and services desk technicians' demographics:

TierServices Desk Technician
Average age4242
Gender ratioMale, 65.1% Female, 34.9%Male, 79.0% Female, 21.0%
Race ratioBlack or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 11.2% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between tier and services desk technician duties and responsibilities

Tier example responsibilities.

  • Manage incoming call queue handling basic NOC tasks and more advance VOIP such as provisioning sites and performing disconnects.
  • Manage paperwork associate with HVAC procedures.
  • Support a wide range proprietary Unix and SQL base applications.
  • Require to maintain basic knowledge of Linux commands to properly access certain network equipment.
  • Maintain, install and operate network communication devices such as routers and switches with provide configurations.
  • Have knowledge of SQL query skills and awareness of corporate data security policies relate to privacy and personal identifying information.
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Services desk technician example responsibilities.

  • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Provide general technical support and troubleshoot desktop systems and software.
  • Assist users with proper management of schedule SCCM push updates.
  • Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
  • Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.
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Tier vs services desk technician skills

Common tier skills
  • Technical Support, 11%
  • Linux, 10%
  • VoIP, 9%
  • Switches, 7%
  • Inbound Calls, 5%
  • Remedy, 4%
Common services desk technician skills
  • Service Desk, 15%
  • Customer Service, 14%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • ITIL, 3%
  • Phone Calls, 2%

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