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Voip technician vs desktop support technician

The differences between voip technicians and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a voip technician and a desktop support technician. Additionally, a voip technician has an average salary of $68,166, which is higher than the $41,792 average annual salary of a desktop support technician.

The top three skills for a voip technician include unity, unified communications and technical support. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Voip technician vs desktop support technician overview

Voip TechnicianDesktop Support Technician
Yearly salary$68,166$41,792
Hourly rate$32.77$20.09
Growth rate10%10%
Number of jobs28,937108,944
Job satisfaction-1
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 46%
Average age4242
Years of experience22

Voip technician vs desktop support technician salary

Voip technicians and desktop support technicians have different pay scales, as shown below.

Voip TechnicianDesktop Support Technician
Average salary$68,166$41,792
Salary rangeBetween $44,000 And $104,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between voip technician and desktop support technician education

There are a few differences between a voip technician and a desktop support technician in terms of educational background:

Voip TechnicianDesktop Support Technician
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 46%
Most common majorComputer Information SystemsComputer Information Systems
Most common collegeUniversity of Southern CaliforniaUniversity of Pennsylvania

Voip technician vs desktop support technician demographics

Here are the differences between voip technicians' and desktop support technicians' demographics:

Voip TechnicianDesktop Support Technician
Average age4242
Gender ratioMale, 87.8% Female, 12.2%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between voip technician and desktop support technician duties and responsibilities

Voip technician example responsibilities.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Configure switches / routers to include port security and enhance connectivity to LAN segments.
  • Install and remove of network routers and switches.
  • Remedy are used for trouble and work order reporting.
  • Assist the NOC with surveillance in high demand situations.
  • Handle the asset management of new and old telecommunication and network equipment.
  • Show more

Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
  • Show more

Voip technician vs desktop support technician skills

Common voip technician skills
  • Unity, 10%
  • Unified Communications, 8%
  • Technical Support, 8%
  • CUCM, 7%
  • Escalate, 6%
  • Voip Phones, 6%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

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