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Voip technician vs technician support tier

The differences between voip technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a voip technician and a technician support tier. Additionally, a voip technician has an average salary of $68,166, which is higher than the $54,889 average annual salary of a technician support tier.

The top three skills for a voip technician include unity, unified communications and technical support. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Voip technician vs technician support tier overview

Voip TechnicianTechnician Support Tier
Yearly salary$68,166$54,889
Hourly rate$32.77$26.39
Growth rate10%10%
Number of jobs28,937109,671
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 37%
Average age4242
Years of experience22

Voip technician vs technician support tier salary

Voip technicians and technician support tiers have different pay scales, as shown below.

Voip TechnicianTechnician Support Tier
Average salary$68,166$54,889
Salary rangeBetween $44,000 And $104,000Between $38,000 And $78,000
Highest paying City-Benicia, CA
Highest paying state-New York
Best paying company-Scantron
Best paying industry-Technology

Differences between voip technician and technician support tier education

There are a few differences between a voip technician and a technician support tier in terms of educational background:

Voip TechnicianTechnician Support Tier
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 37%
Most common majorComputer Information SystemsBusiness
Most common collegeUniversity of Southern CaliforniaStanford University

Voip technician vs technician support tier demographics

Here are the differences between voip technicians' and technician support tiers' demographics:

Voip TechnicianTechnician Support Tier
Average age4242
Gender ratioMale, 87.8% Female, 12.2%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between voip technician and technician support tier duties and responsibilities

Voip technician example responsibilities.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Configure switches / routers to include port security and enhance connectivity to LAN segments.
  • Install and remove of network routers and switches.
  • Remedy are used for trouble and work order reporting.
  • Assist the NOC with surveillance in high demand situations.
  • Handle the asset management of new and old telecommunication and network equipment.
  • Show more

Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
  • Show more

Voip technician vs technician support tier skills

Common voip technician skills
  • Unity, 10%
  • Unified Communications, 8%
  • Technical Support, 8%
  • CUCM, 7%
  • Escalate, 6%
  • Voip Phones, 6%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%

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