Warranty administrator vs customer service supervisor

The differences between warranty administrators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a warranty administrator and a customer service supervisor. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $37,408 average annual salary of a warranty administrator.

The top three skills for a warranty administrator include dealership, warranty claims and warranty receivables. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.

Warranty administrator vs customer service supervisor overview

	Warranty Administrator	Customer Service Supervisor
Yearly salary	$37,408	$38,792
Hourly rate	$17.98	$18.65
Growth rate	-4%	-4%
Number of jobs	50,807	233,004
Job satisfaction	4	-
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a warranty administrator do?

The warranty administrator handles all issues concerning product warranties, applications, problems, and claims. Warranties constitute a significant part of customer care. The warranty administrator inspects warranty claims if eligible and expedite requests after passing all requirements for granting a warranty claim. The warranty administrator organizes all customer information concerning warranties and stores it securely. The administrator is also responsible for generating reports for the management to analyze and assess.

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

Warranty administrator vs customer service supervisor salary

Warranty administrators and customer service supervisors have different pay scales, as shown below.

	Warranty Administrator	Customer Service Supervisor
Average salary	$37,408	$38,792
Salary range	Between $28,000 And $49,000	Between $27,000 And $53,000
Highest paying City	-	New York, NY
Highest paying state	-	Maryland
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Finance

Differences between warranty administrator and customer service supervisor education

There are a few differences between a warranty administrator and a customer service supervisor in terms of educational background:

	Warranty Administrator	Customer Service Supervisor
Most common degree	Bachelor's Degree, 33%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Warranty administrator vs customer service supervisor demographics

Here are the differences between warranty administrators' and customer service supervisors' demographics:

	Warranty Administrator	Customer Service Supervisor
Average age	47	47
Gender ratio	Male, 27.7% Female, 72.3%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.5% White, 61.4% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between warranty administrator and customer service supervisor duties and responsibilities

Warranty administrator example responsibilities.

Implement and manage all phases of the manufacturer's vehicle warranty for Mercedes and Nissan.
Manage complex litigation and business bankruptcy filings.
Coordinate advertising campaigns with corporate Mazda and manage advertising co-op funding.
Contact Chrysler and Honda regarding outstanding warranty claims.
Process & finalize warranty paperwork for Audi & Porsche.
Process all warranty tickets for each brand including Hyundai, Volkswagon, Mitsubishi and Audi.

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Warranty administrator vs customer service supervisor skills

Common warranty administrator skills

Dealership, 29%
Warranty Claims, 5%
Warranty Receivables, 4%
ADP, 3%
Journal Entries, 3%
Chrysler, 3%

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

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Warranty Administrator
Warranty Administrator vs Customer Service Supervisor

Updated January 8, 2025

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