Will call clerk vs front office assistant

Differences between will call clerk and front office assistant duties and responsibilities

Will call clerk example responsibilities.

• Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
• Maintain cleanliness of the company warehouse, operate warehouse machinery and organize the warehouse to ensure proper product placement.
• Obtain verification from providers that are billing claims in accordance with HIPAA and state regulations.
• Verify Medi-cal and additional government plans prior to patient attending appointment.

Front office assistant example responsibilities.

• Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
• Ensure compliance with HIPAA and OSHA regulations to improve customer relations and promote favorable patient/physician interactions.
• Download all transcription for the physicians and mail out letters and patient consults.
• Utilize knowledge of ICD-9 and CPT coding by verifying explanation of benefits render to patient, for insurance purposes.
• Collect co-pays, enter update demographics into EHR/EMR, enter ICD-9 and CPT codes as needed into patient records electronically
• Verify insurance to include commercial and Medicaid.
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