Wireless care representative vs business representative

Differences between wireless care representative and business representative duties and responsibilities

Wireless care representative example responsibilities.

• Manage Medicare and Medicaid enrollments.
• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Verify correct medications in accordance with HIPPA policy.
• Maintain a knowledge of GA Medicaid coverage guidelines.
• Handle medical record requests while adhering to HIPAA guidelines.
• Clean dining area, windows, and front counter.
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Business representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
• Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
• Utilize multiple internal information systems and applications to troubleshoot hardware issues.
• Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
• Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.
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