Wireless care representative vs call center representative

The differences between wireless care representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a call center representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a call center representative are strong customer service, customer service, and patients.

Wireless care representative vs call center representative overview

	Wireless Care Representative	Call Center Representative
Yearly salary	$38,873	$31,549
Hourly rate	$18.69	$15.17
Growth rate	-4%	-4%
Number of jobs	187,551	133,579
Job satisfaction	-	3
Most common degree	Bachelor's Degree, 39%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Wireless care representative vs call center representative salary

Wireless care representatives and call center representatives have different pay scales, as shown below.

	Wireless Care Representative	Call Center Representative
Average salary	$38,873	$31,549
Salary range	Between $21,000 And $71,000	Between $25,000 And $39,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between wireless care representative and call center representative education

There are a few differences between a wireless care representative and a call center representative in terms of educational background:

	Wireless Care Representative	Call Center Representative
Most common degree	Bachelor's Degree, 39%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs call center representative demographics

Here are the differences between wireless care representatives' and call center representatives' demographics:

	Wireless Care Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and call center representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Wireless care representative vs call center representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Call Center Representative

Updated January 8, 2025

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