Wireless care representative vs contact representative

The differences between wireless care representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a contact representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Wireless care representative vs contact representative overview

	Wireless Care Representative	Contact Representative
Yearly salary	$38,873	$33,776
Hourly rate	$18.69	$16.24
Growth rate	-4%	-4%
Number of jobs	187,551	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a contact representative do?

As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.

Wireless care representative vs contact representative salary

Wireless care representatives and contact representatives have different pay scales, as shown below.

	Wireless Care Representative	Contact Representative
Average salary	$38,873	$33,776
Salary range	Between $21,000 And $71,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between wireless care representative and contact representative education

There are a few differences between a wireless care representative and a contact representative in terms of educational background:

	Wireless Care Representative	Contact Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs contact representative demographics

Here are the differences between wireless care representatives' and contact representatives' demographics:

	Wireless Care Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and contact representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Wireless care representative vs contact representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Contact Representative

Updated January 8, 2025

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