Wireless care representative vs customer care representative

The differences between wireless care representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a customer care representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Wireless care representative vs customer care representative overview

	Wireless Care Representative	Customer Care Representative
Yearly salary	$38,873	$32,912
Hourly rate	$18.69	$15.82
Growth rate	-4%	-4%
Number of jobs	187,551	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Wireless care representative vs customer care representative salary

Wireless care representatives and customer care representatives have different pay scales, as shown below.

	Wireless Care Representative	Customer Care Representative
Average salary	$38,873	$32,912
Salary range	Between $21,000 And $71,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between wireless care representative and customer care representative education

There are a few differences between a wireless care representative and a customer care representative in terms of educational background:

	Wireless Care Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs customer care representative demographics

Here are the differences between wireless care representatives' and customer care representatives' demographics:

	Wireless Care Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and customer care representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Wireless care representative vs customer care representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Customer Care Representative

Updated January 8, 2025

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