Wireless care representative vs customer service representative

The differences between wireless care representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a wireless care representative and a customer service representative. Additionally, a wireless care representative has an average salary of $38,873, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a wireless care representative include direct calls, HIPAA and windows. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Wireless care representative vs customer service representative overview

	Wireless Care Representative	Customer Service Representative
Yearly salary	$38,873	$32,260
Hourly rate	$18.69	$15.51
Growth rate	-4%	-4%
Number of jobs	187,551	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 39%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a wireless care representative do?

A wireless care representative is responsible for providing support for customers. They are the primary contact for a company's customers. They must have skills like patience, adaptability, empathy, and excellent communication skills. They are also expected to have a university degree or a special training certification.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Wireless care representative vs customer service representative salary

Wireless care representatives and customer service representatives have different pay scales, as shown below.

	Wireless Care Representative	Customer Service Representative
Average salary	$38,873	$32,260
Salary range	Between $21,000 And $71,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between wireless care representative and customer service representative education

There are a few differences between a wireless care representative and a customer service representative in terms of educational background:

	Wireless Care Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 39%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Wireless care representative vs customer service representative demographics

Here are the differences between wireless care representatives' and customer service representatives' demographics:

	Wireless Care Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 31.8% Female, 68.2%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.5% Unknown, 5.2% Hispanic or Latino, 21.5% Asian, 5.6% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between wireless care representative and customer service representative duties and responsibilities

Wireless care representative example responsibilities.

Manage Medicare and Medicaid enrollments.
Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Verify correct medications in accordance with HIPPA policy.
Maintain a knowledge of GA Medicaid coverage guidelines.
Handle medical record requests while adhering to HIPAA guidelines.
Clean dining area, windows, and front counter.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Wireless care representative vs customer service representative skills

Common wireless care representative skills

Direct Calls, 12%
HIPAA, 11%
Windows, 10%
Quality Customer Service, 9%
Hard Copies, 8%
Cash Handling, 7%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

Wireless Care Representative vs. similar jobs

Wireless Care Representative related careers

Wireless Care Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Wireless Care Representative
Wireless Care Representative vs Customer Service Representative

Updated January 8, 2025

Browse office and administrative jobs