Wireless care representative vs member service representative

Differences between wireless care representative and member service representative duties and responsibilities

Wireless care representative example responsibilities.

• Manage Medicare and Medicaid enrollments.
• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Verify correct medications in accordance with HIPPA policy.
• Maintain a knowledge of GA Medicaid coverage guidelines.
• Handle medical record requests while adhering to HIPAA guidelines.
• Clean dining area, windows, and front counter.
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Member service representative example responsibilities.

• Coordinate and manage ATM and automate telephone services.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
• Train in CPR and other emergency procedures.
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