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The differences between workflow coordinators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a workflow coordinator and a customer service supervisor. Additionally, a workflow coordinator has an average salary of $39,208, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a workflow coordinator include powerpoint, proofreading and word processing. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Workflow Coordinator | Customer Service Supervisor | |
| Yearly salary | $39,208 | $38,792 |
| Hourly rate | $18.85 | $18.65 |
| Growth rate | 12% | -4% |
| Number of jobs | 24,655 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A workflow coordinator is responsible for managing the organization's daily workflow. Workflow coordinators are responsible for monitoring customers' contact points such as chat, email, and written correspondence. In addition, you create and distribute detailed reports, and gather facts and data to serve as a basis for decision making. Other duties that you will likely perform include working closely with the resource analyst and forecast planning, assisting with media and placements for publications advertising, and creating annual project reports.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Workflow coordinators and customer service supervisors have different pay scales, as shown below.
| Workflow Coordinator | Customer Service Supervisor | |
| Average salary | $39,208 | $38,792 |
| Salary range | Between $30,000 And $50,000 | Between $27,000 And $53,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Maryland |
| Best paying company | - | Schneider Electric Industrial Services |
| Best paying industry | - | Finance |
There are a few differences between a workflow coordinator and a customer service supervisor in terms of educational background:
| Workflow Coordinator | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between workflow coordinators' and customer service supervisors' demographics:
| Workflow Coordinator | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 40.1% Female, 59.9% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 10.7% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 59.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |