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The differences between account services representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,467 average annual salary of an account services representative.
The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Account Services Representative | Associate Customer Service Representative | |
| Yearly salary | $32,467 | $35,215 |
| Hourly rate | $15.61 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 319,445 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Account services representatives and associate customer service representatives have different pay scales, as shown below.
| Account Services Representative | Associate Customer Service Representative | |
| Average salary | $32,467 | $35,215 |
| Salary range | Between $25,000 And $40,000 | Between $26,000 And $46,000 |
| Highest paying City | San Jose, CA | Washington, DC |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Schneider Electric Industrial Services | Deutsche Bank |
| Best paying industry | Automotive | Finance |
There are a few differences between an account services representative and an associate customer service representative in terms of educational background:
| Account Services Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account services representatives' and associate customer service representatives' demographics:
| Account Services Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |