Account services representative vs customer relations representative

The differences between account services representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $32,467 average annual salary of an account services representative.

The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Account services representative vs customer relations representative overview

	Account Services Representative	Customer Relations Representative
Yearly salary	$32,467	$38,632
Hourly rate	$15.61	$18.57
Growth rate	-4%	-4%
Number of jobs	319,445	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does an account services representative do?

An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

What does a customer relations representative do?

A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.

Account services representative vs customer relations representative salary

Account services representatives and customer relations representatives have different pay scales, as shown below.

	Account Services Representative	Customer Relations Representative
Average salary	$32,467	$38,632
Salary range	Between $25,000 And $40,000	Between $29,000 And $50,000
Highest paying City	San Jose, CA	New York, NY
Highest paying state	Alaska	New Jersey
Best paying company	Schneider Electric Industrial Services	Cook Children's Medical Center
Best paying industry	Automotive	Finance

Differences between account services representative and customer relations representative education

There are a few differences between an account services representative and a customer relations representative in terms of educational background:

	Account Services Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Account services representative vs customer relations representative demographics

Here are the differences between account services representatives' and customer relations representatives' demographics:

	Account Services Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between account services representative and customer relations representative duties and responsibilities

Account services representative example responsibilities.

Note: EDI is media loader design to automate conversion from p.c.
Manage participants in classroom and OJT training to ensure they are successful and any barriers to completion are immediately addressed.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Coordinate services for new software clients to help ensure efficient implementation of EDI software.
Process HIPAA system configuration and implementation.
Review medical documentation and consult with healthcare providers when documentation are inadequate for coding purpose.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Account services representative vs customer relations representative skills

Common account services representative skills

Customer Satisfaction, 12%
Work Ethic, 11%
Technical Support, 10%
Customer Support, 7%
Account Services, 6%
Patients, 5%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Account Services Representative
Account Services Representative vs Customer Relations Representative

Updated January 8, 2025

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