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The differences between account services representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $32,467 average annual salary of an account services representative.
The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Account Services Representative | Customer Support Representative | |
| Yearly salary | $32,467 | $37,404 |
| Hourly rate | $15.61 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 319,445 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Account services representatives and customer support representatives have different pay scales, as shown below.
| Account Services Representative | Customer Support Representative | |
| Average salary | $32,467 | $37,404 |
| Salary range | Between $25,000 And $40,000 | Between $29,000 And $47,000 |
| Highest paying City | San Jose, CA | Boston, MA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Schneider Electric Industrial Services | University of California, Berkeley |
| Best paying industry | Automotive | Finance |
There are a few differences between an account services representative and a customer support representative in terms of educational background:
| Account Services Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account services representatives' and customer support representatives' demographics:
| Account Services Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |