Account services representative vs phone representative

The differences between account services representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $32,467 average annual salary of an account services representative.

The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Account services representative vs phone representative overview

	Account Services Representative	Phone Representative
Yearly salary	$32,467	$42,827
Hourly rate	$15.61	$20.59
Growth rate	-4%	-4%
Number of jobs	319,445	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does an account services representative do?

An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Account services representative vs phone representative salary

Account services representatives and phone representatives have different pay scales, as shown below.

	Account Services Representative	Phone Representative
Average salary	$32,467	$42,827
Salary range	Between $25,000 And $40,000	Between $26,000 And $68,000
Highest paying City	San Jose, CA	Norco, CA
Highest paying state	Alaska	California
Best paying company	Schneider Electric Industrial Services	Press Ganey
Best paying industry	Automotive	Health Care

Differences between account services representative and phone representative education

There are a few differences between an account services representative and a phone representative in terms of educational background:

	Account Services Representative	Phone Representative
Most common degree	Bachelor's Degree, 55%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Account services representative vs phone representative demographics

Here are the differences between account services representatives' and phone representatives' demographics:

	Account Services Representative	Phone Representative
Average age	40	40
Gender ratio	Male, 35.5% Female, 64.5%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between account services representative and phone representative duties and responsibilities

Account services representative example responsibilities.

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Manage participants in classroom and OJT training to ensure they are successful and any barriers to completion are immediately addressed.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Coordinate services for new software clients to help ensure efficient implementation of EDI software.
Process HIPAA system configuration and implementation.
Review medical documentation and consult with healthcare providers when documentation are inadequate for coding purpose.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Account services representative vs phone representative skills

Common account services representative skills

Customer Satisfaction, 12%
Work Ethic, 11%
Technical Support, 10%
Customer Support, 7%
Account Services, 6%
Patients, 5%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Account Services Representative
Account Services Representative vs Phone Representative

Updated January 8, 2025

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