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The differences between account services representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account services representative and a service center representative. Additionally, a service center representative has an average salary of $33,420, which is higher than the $32,467 average annual salary of an account services representative.
The top three skills for an account services representative include customer satisfaction, work ethic and technical support. The most important skills for a service center representative are patients, HR, and customer calls.
| Account Services Representative | Service Center Representative | |
| Yearly salary | $32,467 | $33,420 |
| Hourly rate | $15.61 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 319,445 | 196,101 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An account services representative is responsible for responding to the customers' inquiries and concerns regarding their financial accounts and statements. Account services representatives also offer new products and services from the financial institution, handling customers' complaints, assist in developing marketing strategies and promotional offers, and identify business opportunities to generate more revenues and attract potential clients. An account services representative must have excellent communication and customer service skills, processing their financial transactions, and resolve billing discrepancies.
A service center representative is responsible for providing the highest customer satisfaction by responding to the customers' inquiries and concerns and resolving complaints. Service center representatives may also sell products and services to the customers according to their needs and specifications. They also handle orders and payments, process replacements, and issue refunds as necessary. A service center representative must have excellent communication and organizational skills, especially in utilizing various computer applications to log customer information and create resolution reports for reference.
Account services representatives and service center representatives have different pay scales, as shown below.
| Account Services Representative | Service Center Representative | |
| Average salary | $32,467 | $33,420 |
| Salary range | Between $25,000 And $40,000 | Between $26,000 And $41,000 |
| Highest paying City | San Jose, CA | Alameda, CA |
| Highest paying state | Alaska | California |
| Best paying company | Schneider Electric Industrial Services | Cisco |
| Best paying industry | Automotive | Insurance |
There are a few differences between an account services representative and a service center representative in terms of educational background:
| Account Services Representative | Service Center Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account services representatives' and service center representatives' demographics:
| Account Services Representative | Service Center Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.5% Female, 64.5% | Male, 30.6% Female, 69.4% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 19.1% Asian, 6.7% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |